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“Worst service ever! Not worth your money, pick any other hotel in Helsinki.”

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Scandic Simonkentta
Ranked #23 of 63 Hotels in Helsinki
GreenLeadersSilver level
Helsinki
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Worst service ever! Not worth your money, pick any other hotel in Helsinki.”
Reviewed 12 August 2013

Had visitors staying here in June and cannot recommend this hotel to anyone. Paid 200 euros for a night and wished that I had put my money on some other hotel! The staff were not helpful at all (on several occasions!) and when trying to contact the hotel by phone, the phone was busy for more than an hour! I sent feedback to the hotel chain first by email, but kept getting nothing but an appalling "Sorry for the inconvenience" replies. In the end decided to send feedback by snail mail too, thought that perhaps it would be a more effective way to make them realise what crappy experience we had and guess what? I never got a reply to the snail mail feedback! Based on this experience I wish to avoid Scandic chain altogether, not just this Scandic Simonkenttä.

  • Stayed June 2013, travelled on business
    • Value
    • Service
Helpful?
1 Thank BabyHelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Budapest, Hungary
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 August 2013

I have just stayed there more than two weeks while on a longer business trip, and I was satisfied. Staff was really nice and helpful, room was clean and regularly cleaned, although the furniture seemed rather dated. Breakfast was typical hotel breakfast, nothing special about it - after two weeks a little boring though. :)

I have been to several Scandic Hotels, and this was the first where the receptionist asked me if I wanted to participate in their membership program. I was not in a hurry so I joined and I am happy I did; I am actually unhappy that I was not asked to join earlier! They gave me a 6 Euro coupon for each day and 20% discount for the restaurant which is an awesome restaurant.

Did not use the sauna, but used the gym every other day. It is not bad, compared to other hotel gyms but still just a hotel gym. When there are more than two people in it, it gets rather crowded.

One thing that was a bit annoying: the elevator never accepted my key card for the first time, sometimes not even for the second time, and I saw other people suffering from it.
Also, it may be a Scandic problem: the beds are too soft for me...

Room Tip: Lower floors must be noisy. 4th floor was okay, unless the window was open.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Finland
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 August 2013

Reasonable priced hotel with incredibly good location. The rooms are clean, with basic equipment and big enough. Nothing special, but you won`t be disappointed if you expect a functioning primary hotel. But the breakfast is GREAT!

Room Tip: Upper floors with views to the city, not the courtyard
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taru T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2013

I stayed there for 2 nights and I had a special fare for my 2 nights , I really enjoyed , it's a perfect location , the bedrooms are quite big , the bathroom is ok with a bathtub which I asked for ;)
quite many people for the breakfast in mornings but not a big matter for me , the restaurant inside the hotel is great and I could be able to eat quite late when most restaurants were already closed or didn't accept me to eat coz of the late arrival. very clean hotel ,

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg
Level Contributor
113 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 30 July 2013

This hotel is ideally located in the center of Helsinki. Very practical to visit anything or enjoy the very nice city that Helsinki is (especially with such a beautiful summer as that of 2013). The room was OK although the bathroom is rather small and our safe was not working. The breakfast is particularly good as very diversified. People were OK at the lobby but I still think there is room for improvement there. But all in all this is rather good hotel.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jboule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 29 July 2013

This hotel is much better generally than its ugly cousin, the Scandic
Continental which I reviewed in 2010. First and foremost it has an
adequate supply of lifts which makes for quick and easy trips to and from
the reception. Furthermore you can actually take the lift into the 'Forum'
shopping mall which is very convenient for getting supplies etc if you
don't fancy raiding the hyperinflated minibar. As for the rooms
themselves, a twin single in this case, pretty good, comfy beds and a
decent 'wet-room' style bathroom with a generous shower. My stay was
pretty much undisturbed by any extraneous noises. The only criticism I
could level is that the TV menu and available channel selection is pretty
dire but at least they are using flat screen TVs. The free wifi,
however, helps to mitigate drawbacks in the entertainment department. The
central location and the proximity to the bus station which serves as a
terminus for the very convenient Finnair bus makes it an ideal post or pre
flight stopover if you plan to venture into the Finnish interior. You can
also post letters from the reception which is staffed in a friendly and
helpful way.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeepneyJu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2013

Good modern hotel near public transport and a few minutes walk to night bars and restaurants. Ten minutes walk to the harbor. On the walk also a lot of shops and restaurants. Rooms are good and comfortable. Breakfast good but sometimes crowdy. Nice music at the front desk. Was already there a few times. It was great every time

Room Tip: All the rooms were good.
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4ndy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Scandic Simonkentta

Property: Scandic Simonkentta
Address: Simonkatu 9, Helsinki 00100, Finland
Region: Finland > Uusimaa > Helsinki > Kampinmalmi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Helsinki
#10 Business Hotel in Helsinki
#16 Romantic Hotel in Helsinki
#19 Family Hotel in Helsinki
#21 Luxury Hotel in Helsinki
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Scandic Simonkentta 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Scandic Simonkentta Helsinki Hotel Helsinki
Scandic Simonkentta Hotel Helsinki
Helsinki Scandic Simonkentta Hotel

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