We were staying at hotel for a night. Room was nice and had lot of space. Hotel services wast pretty much usual for Sokos Hotels except not as good customer service as for example at Jyväskylä or Seinäjoki.
Most problems which amazed us was at hotel's restaurant Sevilla. We didn't had reservation and waited for a while at restaurant entrance. Staff didn't say hello or anything. After waiting for awhile waitress just told to follow him. We sat down and this point waitress started to arrange glasses and forks and knives on table. We had pretty long time only one water glass. Then we got printed menu that had stapled on corner, nice touch...
At the end of our table was higher desk were was dirty cleaning wipes front of all customers. I asked one of waitress to take them away and answer was "Oh those must be left there in accident" but didn't do anything to this! Then I asked friendly same thing for our own waitress and he got mad! We got attitude "what ever" and eye rolling but at least he took away dirty wipes.
Whole time we spent in restaurant we didn't feel welcome and it seemed that staff had more important things than serving customers. They were too busy to tell funny jokes each other. Food was ok, but with bad attidude waitress it doesn't help.
We stay over the night two times at once in this hotel, first and last. There is much better hotels with same price at Helsinki to stay.
- Official Description (provided by the hotel):
- The hospitable Original Sokos Hotel Pasila is situated right next to the action, close to he vicinity of Helsinki Exhibition and Convention Centre, Linnanmäki Amusement Park, Helsinki's Central Park and right next to Hartwall Areena (KHL-games). Easily accessible, the hotel has good train, tram and bus connections, which makes it a favourite of exhibition, conference and sports event visitors. The hotel's versatile range of facilities includes accommodation of 178 rooms, meeting and restaurant services and comfortable saunas. Welcome to easy-going Pasila! ... more less
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- Also Known As:
- Sokos Hotel Helsinki