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“How sad”

Tallink and Silja Line - Cruises
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US$38.24*
and up
Helsinki to Tallinn Round-Trip Ferry Cruise Ticket
Ranked #18 of 288 things to do in Helsinki
Certificate of Excellence
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Attraction details
Recommended length of visit: More than 3 hours
Espoo, Finland
Level 5 Contributor
57 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 74 helpful votes
“How sad”
Reviewed 23 August 2014

Silja Line used to be known as a good brand. Cruises were little bit more expensive than in Viking Line, but feeling more luxurious, food better, ferries nicer and service attitude really good. Now it is all gone.

After the merge of Tallink and Silja it has really been a big downhill experience for a customer. I did my last Tallink-Silja cruise from Helsinki to Stockholm and back in April. Next time I will choose Viking Line.

The reasons why I cannot recommend Silja Serenade to anyone are

- customer service is very poor, the crew is too few and therefore stretched to its limits and unfortunately it shows
- food is good-for-nothing and expensive
- don't try the breakfast buffet, the food was basically inedible. We were also distressed there by a super drunk and threatening couple but the staff did nothing.


I really hope the management does something in order to improve the customer experience.

Visited April 2014
Helpful?
4 Thank Aukusti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Date | Rating
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English first
Dallas, TX
Level 6 Contributor
184 reviews
74 attraction reviews
common_n_attraction_reviews_1bd8 73 helpful votes
“Great way to get to Helsinki ”
Reviewed 23 August 2014 via mobile

Nice 2 hour trip to Helsinki from Tallinn. This ferry has it all, pub, slot machines, cabins and a supermarket! Highly recommend this to travel on.

Helpful?
Thank BDS62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarajevo
Level 3 Contributor
11 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Really good”
Reviewed 19 August 2014

Up to 7 cruises a day. Takes about 2 hours. Boat has everything you need. Duty free shops. Free Wi-Fi. Really comfortable. If you are in Tallinn or Helsinki for the first time, don't miss to visit other city.

Visited July 2014
Helpful?
1 Thank Ada_505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level 6 Contributor
157 reviews
66 attraction reviews
common_n_attraction_reviews_1bd8 81 helpful votes
“Stockholm and Helsinki in one trip”
Reviewed 12 August 2014 via mobile

This is the third time travelling between these two magnificent cities.
Welcome aboard by Moomin
Lots of plus points include the buffet - payable extra 32 euro is well worth it. Not so the breakfast.
Some negatives include no fridge in cabin and TV didn't work but your enjoying the views, food, tax free shopping and endless entertainments - so who cares.
The big problem is boarding and departure from ship. Both experiences were not pleasant.
Value for money. Marvellous few hours in Helsinki as a day tripper or longer if you stay.
Outside cabin recommended. Can be noisy if your unlucky enough to be in a corridor with party goers.

Visited August 2014
Helpful?
Thank muchado55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
62 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
“First time experience!”
Reviewed 3 August 2014

We went to Helsinki in June via Tallink line. It was my first time to go on a day cruise ship. I was amazed how many motorbikes they can fit into the ship! Anyway, the boarding was very organised. The ship has entertainment than I expected. Plenty of specified areas suitable for everyone's preference such as smoking area, kids area, bar etc. We tried the buffet too and I can recommend it for you to try if you are planning a long journey ahead after the trip. Try their smoked salmon. I liked it. Would love to travel again via Tallink if given a chance!

Visited June 2014
Helpful?
Thank Thebargainhuntress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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