Customer service here is completely unacceptable. A group of about 15 of us were keen to watch the first World Cup match on the TV in the common reception area at 11pm. We were told that this was not possible. Guests were not allowed in the common areas after 11pm. We had to leave and would need to stay in our rooms until the following morning. The hotel's policy is apparently to set the alarms in the common areas at 11pm, and leave the guests in an unattended hotel. We were threatened with "financial penalties" because the security services would be called automatically. Given the special event of the evening, we asked if we could negotiate an extension with the Manager. We were told by the receptionist on duty that the manager was asleep and could not be disturbed until the following morning. She then called the security services, who treated us like the East German Stasi! This was unbelievable. In the end, the 10 of us had to resort to a resident's room to watch the match. I hate to think what the impact was on the guests in neighbouring rooms.
More worrying, what sort of hotel leaves its guests so vulnerable at night? If any one of us had forgotten our key code, who would have let us in (given that the manager was not to be disturbed in the small hours)? This is a Best Western hotel, an independently owned hotel where customer service can be ideosyncratic - either good or bad. My advice is to avoid this one at all costs. The customer clearly doesn't come first here. There are plenty of other hotels in Helsinki. In this one, you are confined to your room after 11pm - not the way this reviewer expects to be treated.
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- Also Known As:
- Kokoushotelli Rantapuisto Oy Helsinki