Arrived in Tampere at the hotel around 5pm. Expensive at 160 euro per night. Greeted by the “less than customer focused” Emmi at the reception. She proceeded to advise that spa costs were extra to our apartment, as we had booked through booking.com. Our confirmation did not mention that it was excluded, however a fellow traveller staying in the hotel had that written on hers. After being advised that spa access would cost our family an additional 120 euros for the four nights and considerable discussion, I asked to discuss with the manager. No manager available as on vacation. This hotel needs a good dose of customer relations/service training. Left that argument for the next day and made our way to the room. Absolutely flabbergasted to see that a four adult booking had only one double bed in the apartment. Went back down to the lovely Emmi, who advised that it was all they had as they were fully booked (no other options) and there is linen for us to make up the fold out sofa. Fold out sofa is a 2cm mattress on the floor – futon style. Four nights on this for my teenage children was less than desirable. This hotel is dated, needs renovating and has the worst customer service I have encountered all over the world. Not well situated for accessing the city. Taxis cost 12 euros each way, so wouldn’t advise staying here if you want to explore Tampere. No bowls in apartment for breakfast, two ironing boards and no iron. Couldn't be bothered to ask for any as the service was just terrible.
- Official Description (provided by the hotel):
- Stylish, Authetic European Spa Hotel featuring its own Spring, situated by Lake Nasijarvi, near city center. ... more less
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- Also Known As:
- Holiday Club Tampereen Kylpyla Hotel Tampere