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Very good
5 reviews
Birds eye view of the Villa Club
Studios
Pond & Water Lillies
Breakfast by the poolside
Pool bar
Fish Pond & Fountain
Pick your own Oranges
Rooms
Golden Beach of Cyprus
Water Lillies in the pond
Historical-Bellapais Abbey
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Alsancak - Karavas, Kyrenia District

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
Corelli S
Forde, Norway
Level 6 Contributor
246 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“You do not get what you see”
Reviewed 14 September 2013 for a stay in September 2013
1
person found this review helpful

At first, Greenhill apartment is not the real name and makes that there is no sign with this name by the mainroad, so you (I did) get surely lost, the taxidrivers don,t know it either.
- You do not get the apartment on the picture ! (no 3 bathrooms either :-)
- Internet ? sometimes (early in the morning) there is wifi connection on the edge of the balcony, not in this apartment. Ofcourse the apartment on the picture has a bit better wifi as by the pool.
- Childfriendly ? the dog of the owner tries to bite everyone he don,t like.
- There is no toaster ! Te and coffe fasilities are just a watercooker.
- The light in the bathroom is so bad you hardly can see yourselv in the mirror
- Broken shower equipment , drainage of water very slow to nearby nothing
The only positive ting to say is that the cleaninglady does a very good job !

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Cleanliness
Liked least: They offer internet/wifi but its not working in this apartment. Wrong name directions
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Sep 2013
Dear Sir,

Thank you for writing a good review of the cleanliness of our apartment.

However we are puzzled by the remarks you made about the location, internet,kettle, the dog etc etc.. and that you are presently staying in our apartment (15 September 2013)

We would like to point out that Greenhill apartment is part of the Villa Club. There are location details with full address and also a map view on the website, you probably missed seeing that which is quite normal.
The taxi driver telephoned us when he got lost and said he is from mainland Turkey and new to the job, he did not know our place and he had appologised. We directed him to get here.

We did mention to you that the wi-fi signal in your apartment was week. There was no information of 3 bathrooms at all only one bathroom is mentioned. You have been staying here for the last 3 days and did not complain about anything......why?
You did not report anything to the management or to the reception, you chose to write a review instead, very quickly indeed.

Wi-fi all around the club and public areas have very good signal as you are using your laptop all the time and enjoying the internet connection.

We offered you another apartment by the poolside which has a strong wi-fi connection but you did not want to move. You could have had another apartment with a good wi-fi signal for 6 days out of your 8 days...you said you could not be bothered to move. Many staying with us noticed you do not swimm in the pool, you do not talk to anyone, we respect what you wish to do on holiday but please....a review without addressing the issue is not the right thing to do. The apartment you have is not that bad if you chose to stay there. We beleive we done our best for you and still trying our best.

The pictures of the apartment is exactly as it shows on the website. Our small Cyprus terrier dog barked at you only because you made hand movements and you tried to kick her. Everybody here loves our little
dog as she is very plassid and very friendly. She is part of the Club and everybody loves her. Tea and coffee facilities are at present in the apartment with a kettle (you mentioned as watercooker) a worktop, a sink, utencils,plates and glasses. We gave you a toaster when we realised there wasn't one in the room. We could have unblocked the shower drain if you had reported it to us. The sand you bring from the sea and the hairs blocks the shower drain time to time and we unblock it with a special plunger if we are told. You did not report this...why?

We are still puzzled by the fact that you are at present staying in our apartment and you wrote a review about the apartment without reporting the issues (if any) for correction. We believe your intention is for something else.
We also truly and sincerely beleive that your review does not do justice to our apartments and is not very fair at all.


Kind Regards,

Mustafa Dosemeciler

The Villa Club
(Greenhill apartments)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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