Just returned from a 5 day stay at House of the Spirits. As others have said, location is fantastic! Tourist Information is around the corner; Icelandic Fish & Chips 2 blocks away; easy access to buses. We had a studio (green walls) which was large and generous for the price. The twin beds that had been promised were not there so we had to share a bed. (Not great) Beds were good; linens and towels were wonderful. Kitchen was handy and helped keep costs down; food in the refrig. Building is still in various states of renovation and needs dedicated attention.
Our flight was delayed for many hours by a blizzard that closed Arlanda Airport. Gunner had kept track of the flight and alerted Florent that we'd be very late. Florent was wonderful when we arrived. Very nice caring. But - we had only one key to the room which we accidently left in the room. Florent was amazing in his ability to problem-solve once he got back to the building. (We had no contact information for him - no phone #, etc.)
However - Gunnar wasn't there!!! He was in Paris. The promised service, advice, and assistance on the website didn't happen. We were most disappointed with the disparity between what the website says and what we experienced. Gunnar has gems in a great location. He needs to be much more service-oriented, finish the renovations and repairs, and be attentive to his guests.
I might stay there again but only with assurance that Gunnar will be there and the services will be available.
- Official Description (provided by the hotel):
- We offer elegant studio-apartments and bigger apartments for reasonable price in the centre of downtown Reykjavik. We also offer excursions with a private driver-guide, in a private vehicle. ... more less
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- Also Known As:
- House Of The Spirits Hotel