The good: It is a beautiful hotel. Very clean and every amenity they list is there. There is a charming lullabye bed set in one wall in the room, which was very charming. The breakfast they bring is plentiful for two, and then some. The employees in the house we were in, were very nice, polite, and helpful. Bjarki was a star! Anything we needed help with, he bounded up the steps to be of assistance. RR should be proud to have him on their staff! The room was great, clean and spacious.
The bad: Their are NO ELEVATORS. I am 60 years old, and have arthritis in my back and hips, so lugging a 40 pound piece of luggage up 3 stories, was interesting... Even after a great day out in Reykjavik, if walking around and then up the hill, the steps to the room was a challenge.
There was no one there that could help. We plan to return to Reykjavik. I would consider staying here again, but I would pack lighter, and get a room on the second floor!
We were first taken to the first building. We brought the luggage up a few steps, only to learn the house we were in was down the street. They DID call a taxi for us, and paid for it. They have an EARLY CHECK IN FEE, which even The Mark Hopkins in San Francisco does NOT have. When I tried to talk to the manager about it, and explained that we will be checking OUT even earlier, and didn't that counter balance it, he said NO, and the lady behind the desk said "you can check out any time."
I did know about the early check in fee in advance, it was not a surprise. I just tried to reason that we were checking out even earlier than we checked in. He did take a little off of that bill...but I still think it should be eliminated.
The shower was large and wonderful, except there was nowhere to put your soap or shampoo bottles. The escape route, out of the bathroom, does not seem to be something possible to do, and we checked it out from the outside of the building.
The ugly: there is NOTHING ugly to say about this hotel, or about Iceland. Reykjavik is a beautiful city, and the people are fantastic.
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