We were booked for five nights. The first night we ended up in the new block. The lift to our room was decrepit and filthy.Very disappointing. The room was large, however the matteress had no protective cover. The bath tub was filthy. The sink reeked nasty each time it was used. Complained about the filthy tub. Were informed later on in the day that they had cleaned it. Looked no better except the hair that was lying around in the tub was missing. At 1 am in the morning I was woken by this peculiar strong putrid smell. Rang desk and got the front desk staff to come up. He eventually admitted that the whole new block has a problem. This is after he tried to blame the smell on the furniture, then he tried to blame the curtains and oh hang on this next excuse was almost plausible - he blamed the water which has sulphur!! Asked him to move us to the other block or to a hotel of an equal standing. He could not as all the rooms were booked and all the other hotels too!! Anyway, he eventually moved us to a single room at 3 a.m. in the old block!!! The room was small, but smell free. The next morning after having had a rotten night and a firm word with the management, we were moved to the old block. This has a nice clean lift. The rooms were nicer than the new block and smell free. Suprisingly, the water had no putrid smell!!! On the downside their housekeeping skills are poor. The used towels were not removed. The floor still had debris from the previous day. The soap dish was never cleaned. The bed sheets were not changed for the duration of our stay. On the positive side, the front desk team were excellent. The hotel is located very centrally. If staying in this hotel I would insist for a room in the putrid free old block.
- Official Description (provided by the hotel):
- Dignified and imposing, Hotel Borg overlooks the beautiful square of Austurvöllur, in the heart of Reykjavík, across from Althingi, the Icelandic parliament and the cathedral. The Borg, which has become one of Reykjavik's landmarks, is conveniently located within walking distance of variety of restaurants, businesses, art galleries and specialty shops. The hotel's 99 rooms and suites, with Art Deco style throughout, are elegantly appointed yet offer an extensive array of modern amenities. Enjoy a drink or cocktail in the hotel bar. Relax in the sauna, steam bath or hot pool. Massages and treatments available by appointment. Full service gym with free weights, state-of-the art treadmill, exercise bike, rowing machine, and more is available for guests of the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, TravelUp and Priceline so you can book your Hotel Borg by Keahotels reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Borg Hotel Reykjavík
- Hotel Borg