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Hotel Borg by Keahotels
Ranked #23 of 54 Hotels in Reykjavik
Certificate of Excellence
Reviewed 19 July 2014

Arriving in Reykjavik at 7 o'clock in a sunday morning we had the pleasant surprise of the front desk that our room was available and we could enter the room in two hours (9 am) (without paying an extra daily, which was a sort of check in earlier): POSITIVE. The hotel is right in the city center, in a beautiful square and close to all major attractions of Reykjavik: POSITIVE. On the first day we chose to have the breakfast in a cafe indicated by the receptionist and it was wonderful, very typical, but with a high price of U$25. In the remaining days of our stay we had the breakfast at the hotel for the same price, but in the self service system: POSITIVE.
The TWO NEGATIVE aspects of our stay were the size of the room, considering we were two people with 4 bags in total. And also we stayed on a side of the hotel in front of a construction and so we woke up earlier every day around 9 am.
But I have no doubt I would stay at Hotel Borg again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Laerte F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 July 2014

Let me get the negatives out of the way first:
Check in staff was very off hand. Functional, but unfriendly. The restaurant was closed (and we are foodies so we were looking forward to this one) and the room was smaller than a london hotel. Now with 2 large cases for a 2 week tour, this took some logistics to work around.
They did not clean the toilet downstairs either.
Positives:
Room was superbly appointed. Bed was really comfortable. The location was excellent.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank mjc992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

We stayed here Spring 2014 when they were refurbishing the dining room. despite this they made us welcome and bent over backwards to arrange excursions and gave good advice as to where to go and places to eat. Thank you

  • Stayed: April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank pat c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014 via mobile

First of all, Iceland should be renamed to Niceland. Beautiful country. Beautiful people. Borg Hotel was certainly nice but with construction going on around it, the Jack Hammer was our alarm clock. Our room was just above the bar, so it was noisy until the wee hours of the morning. Ask for 'quieter' rooms. We had breakfast in their restaurant, and it was nothing to write home about but substantial. My husband loved the crab dip.
We will book there again when we return. Staff is accommodating and friendly.

Stayed: July 2014
1  Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

Rarely have we stayed in a luxury hotel with more eye candy that Borg Hotel. The location could not be better.
Once gets beyond the beauty of the place, however, some flaws become obvious--a buffet breakfast that is weaker than similar quality hotels in other major European cities, somewhat reluctant service (such as our being asked whether the 4 large suitcases that were brought into the lobby should be brought up to the room by a bellman) and then having a bellman that seemed to want to run out of our room as quickly as he could without explaining anything or waiting for us to ask any questions. Also, this hotel has no exercise facility.
Finally, the mattress in our suite was way, way too soft. Thought we were on a trampoline.

Room Tip: Do not accept a standard-level room--too tiny-- or one on the fifth floor.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank yypo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

A booking snafu started us on a downward slide when we were told at the last minute that we couldn't be accommodated and were booked by Borg at another hotel that did not meet our expectations. However a visit back to Borg resulted in getting rooms, not at the level booked but then upgraded the second night. The staff are beyond all expectations, particularly Raquel. They bent over backwards to help us and recommended the wonderful restaurants we went to. The rooms in the newer section are particularly nice. The mattress was a little soft for my taste but heated bathroom floors and towels racks are such an appreciated luxury.

It is a beautiful central location walking distance to so much. I would definitely stay there again and recommend it highly.

Room Tip: Overlooking the square is the prettiest but Friday and Saturday night revelers, especially during th...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Airsucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014 via mobile

This hotel is in a very unique
Older Art Deco boutique building right in front of a small park and next to the parliament building in downtown Reykjavik. Very close to the best restaurants and bars. Check out Prikid for a local bar at night or Austur which is more a club. The rooms are ok, nothing special. The comforters are very comfortable and the mattress is quite comfortable as well. The bathroom is sufficient for it's need. A large shower and one vanity. The shower seemed to never drain properly which was also a problem into parents room. The room was completely fine for our needs since we were barely in it.

Most of the staff were very accommodating. Housekeeping was always very efficient and made up the rooms as soon as we left or shortly after. The front desk also was very accommodating. I did not experience bad service like some of the other reviews said. RACHEL and TOMAS were extremely accommodating to our needs and went out of their way to
Make sure we were happy. The only serious issue we encountered was my parents having to move rooms for one night out of their suite because they were overbooked. The hotel moved their luggage and moved it back to another suite the next day while we were out. Never had any issues with breakfast staff, they were also very accommodating however they did not smile much.

All in all this hotel is centrally located in the city and has very nice staff who are always willing to help. Although the hotel is a little older it definitely suited our needs. We checked out some of the other comparable hotels in the area and we did not feel they were any better.

Also check out Kol for dinner one night!! Sooooo good!

Stayed: July 2014
1  Thank TheMiamiUrbEx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Borg by Keahotels

Address: Posthusstraeti 11, Reykjavik 101, Iceland
Phone Number:
Region: Iceland > Capital Region > Reykjavik
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Reykjavik
#5 Spa Hotel in Reykjavik
#8 Romantic Hotel in Reykjavik
#14 Luxury Hotel in Reykjavik
Price Range: £194 - £367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Borg by Keahotels 4*
Number of rooms: 99
Official Description (provided by the hotel):
Dignified and imposing, Hotel Borg overlooks the beautiful square of Austurvöllur, in the heart of Reykjavík, across from Althingi, the Icelandic parliament and the cathedral. The Borg, which has become one of Reykjavik's landmarks, is conveniently located within walking distance of variety of restaurants, businesses, art galleries and specialty shops. The hotel's 99 rooms and suites, with Art Deco style throughout, are elegantly appointed yet offer an extensive array of modern amenities. Enjoy a drink or cocktail in the hotel bar. Relax in the sauna, steam bath or hot pool. Massages and treatments available by appointment. Full service gym with free weights, state-of-the art treadmill, exercise bike, rowing machine, and more is available for guests of the hotel. ... more   less 
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Also Known As:
Borg Hotel Reykjavík
Hotel Borg

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