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“Very warm rooms!”

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Grand Hotel Reykjavik
Ranked #26 of 52 Hotels in Reykjavik
Certificate of Excellence
GreenLeadersGold level
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Very warm rooms!”
Reviewed 24 June 2011

I huskyer this hotel in June 2011. Upon arrival we were told our room should be ready in 30 min. Two houres later we were given access to the room. The women in the reception showed no interest in helping us, and she wore her uniform in a very sloppy manner. Not the best welcome!
The rooms Are spacious and have good beds, but there Are no aircondition and you can only open one tiny window. This makes the room unbearably hot with heavy and dense air. Further there was no coverage for the paid internet in my room on the 10th floor. Internet is free in the lobbey only ( this is 2011).
Breakfast is average, and the hotel is in the middle of nowhere. Expect 25 min walk to get die roen, or to spend ca 20$ each way in a cab.
Lobby area is nice, and you can choose from a large variety of guided trips. All sold from the reception. Small buses will pick you up at the hotel.

Hotel bar had happy hour every day between 5 and 7 om (50% off)

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Finnerikkescreenname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
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Traveller tips help you choose the right room.   Room tips (360)
Date | Rating
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English first
London
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 May 2011

Having read fairly good reviews on tripadvisor we were really looking forward to staying here but were rather disappointed by the ned of our stay.

Pros: The atrium is indeed lovely. The breakfast is superb. The location is OK - good for tour pick ups, although a good 3-40 minute walk to the restaurants.

Cons: The room was extremely outdated (we stayed in th old part - tip, ALWAYS ask for a room in the new tower). On the last night, the hotel had a massive party without any prior warning. The music was so loud we could not sleep. We rang reception on more than one occassion to ask that time it would finish, never to receive a satisfactory answer ("soon" - 3 hours before it ended, "Not sure"). Eventually it finished at 3am, having ruined our night of sleep. No apology at any stage from the staff. Another evening the atrium was filled to the brim with a wake for a funeral - again, no advanced warning. It is not all that ideally located for sightseeing and our view from the window was a car park.

In summary: I wouldn't stay here again - the few pros do not outweigh the noise, location and unappealing room. Some of the staff were helpful, but it depended on who was on their shift.

Room Tip: Go for the new tower.
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  • Stayed March 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank H989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand_Hotel_R, Public Relations Manager at Grand Hotel Reykjavik, responded to this review, 24 May 2011
Dear H989 from London

Thank you very much for your pros and cons and for your time it took to write about your experience in our hotel. We value deeply your opinion and it is very important to us to hear from our guests. We always want to do better.

Again we are very sorry for not able to fulfil your expectations. To inform you; it is on next years schedule to finish renovating the remainder of the hotel’s old part and it is always a high priority to us to make our guest feel comfortable.

We are very sorry about your discomfort and want to send you our apologies.

Kindly contact us, or let us know if you plan to come again, because we want to make your stay enjoyable like majority of our guest do.

Friendly regards from sunny Iceland
A. E. Asmundsdottir
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanko, Finland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 May 2011

Stayed a week in the executive tower, in a large clean room with lovely view over Reykjavik. Bathroom was large and had both shower and bathtub.
Staff was friendly and very helpful for first time visitor in Iceland.
I would definitely stay here again.

  • Stayed July 2010, travelled with friends
    • Value
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Helpful?
2 Thank Marjatta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 April 2011

We had booked a package with Icelandair for the Hilton, however 24 hours prior to departure we were informed that they had overbooked and we were being moved to the Grand Hotel.

After a delayed flight, we arrived at the hotel at 3am and were given our room. Unfortunately, it was a Twin Room, however as soon as they realised they did all that they could to change us to a Double despite the hour and the fact that we had not originally booked at the hotel.

All in all, it was a very pleasant stay, the breakfast was tasty and the rooms new and clean. Free Wi-Fi in the lobby and printing was an added bonus. Unfortunately there was significant road noise and noise from upstairs, so pack some earplugs!

  • Stayed March 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank awilso11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
431 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 25 February 2011

This is a modern, hotel with many amenities. It is the largest hotel in Reykjavik. The lobby is bright and cheery with lots of comfortable seating space and a lobby bar. Rates include a full buffet breakfast with a wide selection for foods. It is, in fact, enough to fortify one for most of the day.

The decor is modern and very Scandinavian in design and that follows through in the spacious rooms. The beds are comfortable, have wonderful down comforters and the bathroom is roomy with both tubs and separate showers.

Last, but not least, is the friendliness and helpfulness of the staff. They make you feel right at home and are there to answer any questions and offer tips about dining and tours or whatever else is on your mind. All in all we had a wonderful 10 days at The Grand. Next trip to Reykjavik I will definitely stay here again

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
1 Thank ronco0807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
251 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 26 January 2011

To begin with, I have to admit that we did not expect to stay in this Reykjavik hotel when we originally booked our 5 day mini break through Icelandair. We should have stayed at the Hilton, but less than 24 hours before we were due to fly to Reykjavik, we received an email informing us the Hilton was overbooked & we had been moved to the Grand Hotel just across the street from the Hilton. As we had booked the package two months earlier, we were not pleased about this. However, the Grand Hotel is an excellent hotel & we were very happy during our stay. The reception staff were very polite, efficient & helpful when we checked in & considering that several guests were in the same position as ourselves-also having been moved from the Hilton & feeling disgruntled, they made us feel welcome.
Our room was large, clean, the bed comfortable, there was a roomy bathroom with bath & separate shower cubicle. There was a happy hour from 5 to 7pm in the very large & trendy lobby & three computers available 24/7 with printer attached for guests to print boarding cards etc free of charge. There was a spa and gym which we didn’t use, so can’t comment on the facilities. The receptionist booked our excursions & the buses arrived promptly. We had one bar meal-a very good burger & lasagne. As the bar menu was limited we ate out on the other four evenings & didn’t eat in the restaurant -it was a bit pricey. We found two reasonably priced restaurants the Ban Thai & Brasserie Askur, both a short walk from the hotel and ate there alternately for the remaining nights of our stay. In both restaurants the food was good & the wine & beer reasonably priced (an unusual occurrence in Iceland)
The hotel is 15 minutes walk from the centre of Reykjavik. There is a shuttle bus three times a day, but we didn’t use it.
Every member of staff I spoke to-chambermaid, receptionist, barman was extremely kind and helpful during our stay. I can recommend this hotel & would definitely stay here again.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
1 Thank saf51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 25 January 2011

We were moved to the Grand from the Hilton 24 hrs before we were due to fly (v poor Hilton!!). By the end of the stay we thought we had landed on our feet. Very obliging staff, excellent front desk and quiet rooms. Very well equipped gym and knowledgeable staff. Happy Hour in the bar 5pm/7pm. Fairly close to shopping and leisure facilities.
Limited free shuttle bus at 9.30am/12.30am/5pm. Quite a walk to the centre of town, a good 30 minutes brisk yomp. Taxi to harbour area was less than £10 for four of us each way(1600 Kroner).
Would definitely recommend and would stay there again.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank djr39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Reykjavik

Property: Grand Hotel Reykjavik
Address: Sigtun 38, Reykjavik 105, Iceland (Formerly Top CityLine Grand Hotel Reykjavik)
Region: Iceland > Capital Region > Reykjavik > Laugardalur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Reykjavik
#6 Spa Hotel in Reykjavik
#13 Luxury Hotel in Reykjavik
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Reykjavik 4*
Number of rooms: 311
Official Description (provided by the hotel):
Grand Hotel Reykjavik is a first-class, four star hotel for business travelers, conference guests and tourists who demand excellent service and facilities. Grand Hotel Reykjavik is now the largest hotel in Iceland with a total of 311 rooms and 15 meeting and conference halls, seating anywhere from 6 to 470 people. Grand Hotel Reykjavik is a member of Top International.The hotel is situated in a quiet area within a short distance from all services, recreation and business centers. ... more   less 
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Also Known As:
Top Cityline Grand Reykjavík

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