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“Very Good Hotel, Excellent Staff and Facilities” 4 of 5 bubbles
Review of Grand Hotel Reykjavik

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Grand Hotel Reykjavik
Ranked #26 of 53 Hotels in Reykjavik
Certificate of Excellence
GreenLeadersGold level
Here
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Very Good Hotel, Excellent Staff and Facilities”
4 of 5 bubbles Reviewed 18 October 2013

In similar circumstances to another reviewer we too arrived at the Grand by accident. We were booked into the Best Western, but on arrival were told they had overbooked and that we were being 'upgraded'. We were a bit reluctant at first, because we had picked the Best Western for it's closeness to town, but any reluctance was soon forgotten. OK it is slightly out of town, but as Reykjavik is like no other City, this does not matter, in fact it is quite difficult to gauge where the actual centre of Reykjavik is. One local described the area where the Grand is located as the centre of New Reykjavik and this could be the case due to the amount of nearby construction. The Hotel is located about 10 minutes walk away from the start of the main shopping, accessed via Laugavegur, which is located 100 yards from the front of the Hotel and 15 minutes walk away from a large shopping mall that contains all the usual High Street stores. The Hotel is located next to the National Stadium; there is a good bus service whilst a taxi to the Harbour area costs about 2000 Icelandic Kr (about £10 sterling). The Hotel itself is a modern construction consisting of a tower residential block and a smaller residential block (4 floors). It has all the facilities of a modern Hotel, including a spa, restaurant and Conference suite. We were located in the smaller block and had a large well-furnished room. The only downside to the room was the shower, which although, powerful, was a bit wayward in its aim. The staff were very friendly and extremely helpful, especially when it came to re-booking our excursions, which all had the Best Western as the pick-up point. The main lobby is well appointed with a glass roof, comfortable sofas, decorative fires and painted glasswork. The lobby bar sells teas, coffee, alcoholic and soft drinks and a range of bar meals (the steak sandwich is well worth trying!) Breakfast is included and is buffet style (served between 0700 and 1000) with every conceivable food type available. I note that one reviewer mentioned that it was packed with tourists (what did they expect to find in a Tourist Hotel?) however, if you avoid the after 0915 rush, it is fine and even when busy there were sufficient tables to cater for all. This is by far one of the best Hotels I have stayed in for its welcome and hospitality and on my next visit I will be returning here by choice.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank MarcusDante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (344)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Halifax, Canada
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 15 October 2013

We ended up at the Grand as a result of being 'bumped' out of the Best Western, and declining their offer of a room at the Hotel Leifur Eirikson, which was not up to our standards. We are glad we held out and ended up at the Grand. No, it's not a 5-star hotel, the rooms - particularly in the older, 4-storey section, which according to the in-room hotel information guide, was a Holiday Inn - are tired. They may have been updated - well, they need updating again! Maybe the rooms in the tower are better. At least there was an in-room fridge. The room was a reasonable size. The bathroom definitely needs upgrading. The shower head came off the pole while I was trying to adjust it, I was almost injured as a result, and there seems to be no way to avoid flooding the floor while showering. However, we were satisfied that we ended up with a better room than the other hotels would have offered. It was quiet, the buffet breakfast offered far more than those at the other two hotels, and we found it a good location as we had a rental car, and spent 3 of our 4 days in Iceland driving to sites outside of Reykjavik, and thus found the location to be good for highway access. We also found the front desk staff to be quite helpful.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Leanne_Bear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Bergen, New Jersey
Level Contributor
80 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 6 October 2013

We stayed at this hotel for one night only upon our arrival in Iceland. The hotel has a beautiful lobby, the staff was very friendly and accommodating. Our room was beautifully decorated and spotless. The buffet breakfast was very good.The only down side to this hotel is that is a bit far from the city center and there are no restaurants nearby. Therefore, if forced us to eat at their restaurants which was a bit overpriced. Overall hotel experience was good.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lovemytraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 6 October 2013 via mobile

This hotel is not a 5 star and is neither the poor old hotels you see in some European cities. People are friendly and rooms are very clean. A great jaccuzi and shower in my room makes me happy.

Breakfast is actually a disaster. Packed with tourists and Its a fish market that is severely understaffed.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sanjay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 23 September 2013

I stayed at the grand hotel during both my visits to Iceland this year. The rooms are small, but who cares? You don't spend that much time in the room anyway. The hotel staff was very friendly, has a decent bar in the lobby area, and their breakfast is really good. They cater to the different groups of tourists that are staying at the hotel (I was there on business, but there were many Japanese tourists staying there this time around), so the hotel had Japanese breakfast options as well. The price is pretty high, but if that was no issue, I would stay here every single time.

cons: Maybe it's an Icelandic thing, but there is just 1 kind of soap in the bathroom to shower/wash your face/hands. So, no shampoo, no conditioner, no 'body wash'.... The first time around I had to ask the front desk, and they gave me some conditioner. this time I carried my own.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank r4_ds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
85 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 bubbles Reviewed 16 September 2013

The only thing Grand about this hotel is it's big enough for groups and buses. We stayed for two visits, first stay was ok (I mean ok clean with only a few hair in the bathroom) but breakfast was almost no service and really noisy with groups of tourists.
2nd stay was really bad, first room we got had a light cigarette smell and we called down to the front desk to ask for another room. We were informed the only room they had at that time wasn’t cleaned yet. We told them it’s fine to store our bags, at the same time we can have dinner in the hotel. After dinner, we were offered a room on the 2nd floor and quick looked at the room it seemed to be fine. When we were about to go to sleep, the whole situation got to really disgusting. One of the twin bed smells like body odor, after we removed the top sheet and noticed the mattress protector has yellow stain on it. After we called and visited the front desk, they finally sent someone to the room to inspect. Both of them simply said they couldn’t smell anything and at the end they could only do is to provide us another flat sheet to double layer cover the mattress and we turned the smelly part to the bottom of the bed.
For quick one night stay on the way to somewhere, this location doesn’t really bother me much. But at least the hotel rooms should be cleaned properly. We can also deal with loud dining room and lobby, but please clean the rooms and smile.

Room Tip: Why dont you try another hotel
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  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank samandjet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 September 2013

To determine how good a hotel is I have two main indicators that is the friendliness of the staff and the cleanliness of the bathroom. On both these counts my expectations were exceeded.
Overall the whole experience was very good and my room was clean and spacious.

Room Tip: The eighth floor was good for me and I was not near a lift
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank paul b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Reykjavik

Property: Grand Hotel Reykjavik
Address: Sigtun 38, Reykjavik 105, Iceland (Formerly Top CityLine Grand Hotel Reykjavik)
Region: Iceland > Capital Region > Reykjavik > Laugardalur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Reykjavik
#6 Spa Hotel in Reykjavik
#13 Luxury Hotel in Reykjavik
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Hotel Reykjavik 4*
Number of rooms: 311
Official Description (provided by the hotel):
Grand Hotel Reykjavik is a first-class, four star hotel for business travelers, conference guests and tourists who demand excellent service and facilities. Grand Hotel Reykjavik is now the largest hotel in Iceland with a total of 311 rooms and 15 meeting and conference halls, seating anywhere from 6 to 470 people. Grand Hotel Reykjavik is a member of Top International.The hotel is situated in a quiet area within a short distance from all services, recreation and business centers. ... more   less 
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Also Known As:
Top Cityline Grand Reykjavík

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