When we arrived at this hotel our room was absolutely vile there was urine all over the bathroom floor and up the wall, a loose electrical cable wire and a strong smell of gas also there was chunks out the bathroom tiles. (Pictures Included)
We have taking it up with the hotel who then moved us to what they call an upgraded room which was slightly bigger but once again the hygiene just wasn't great at all plus the WiFi didn't work in the room and we where forced to have our bedroom door open in order to get a connection which obviously is just disgraceful for what the try and call a 4 star hotel .
The staff at the hotel feel they did everything in their power to make our stay comfortable without all these constant problems by saying to us anything charged to the room was on them but upon check out they decided to withdraw this and charge us for what was suppose to be a complementary massage this was eventually corrected after a lot of arguing via email after we had left, me and my partner very strongly disagree that they did everything in there power and feel they have merely just bumped us off as guests and shown us total disregard when asking and quite rightfully so for a full refund .
I would not recommend this hotel to anyone i would strongly advice to stay away from it at all costs the place is just a nightmare .
- Official Description (provided by the hotel):
- The Radisson Blu Saga Hotel, Reykjavik welcomes guests to the beauty of Iceland. An architectural landmark, the hotel sits in a peaceful neighborhood just 10 minutes from the lively city center. Explore the city's museums, galleries and nightlife as well as the surrounding natural wonders. Comfortable amenities and beautiful views of the city, ocean, glaciers and mountains grace the 236 rooms and suites of this Reykjavik hotel. Guests can take advantage of buffet and gourmet on-site dining as well as on-site banking, shopping, hair care and excursion assistance. Guests also receive complimentary access to the spa and gym at the on-site Spa and Health Center. The hotel's event space features 8 meeting rooms, many with plasma screens and videoconferencing, for polished conferences and personal events. For over 50 years, the Radisson Blu Saga Hotel, Reykjavik has provided memorable visits and events with impeccable service. Please note our spa is temporarily closed for renovation and has been delayed. Notification will be provided when we have an opening date for the spa. We sincerely apologize for the inconvenience. ... more less
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- Also Known As:
- Radisson Blu Saga Hotel, Reykjavik Hotel
- Radisson Reykjavík
- Radisson Reykjavik
- Reykjavík Radisson