We stayed in this hotel early January this year, and overall our experience was very positive. The staff were helpful and friendly for the most part and our double ensuite room itself was excellent - very comfortable and not too basic given the reasonable price. What was particularly useful was that we were able to adjust the heating as we needed to, which meant that we were never cold despite the freezing temperatures of Icelandic January. The tap water was drinkable, although it smelled a little sulphuric (but we were told that was the case with all Icelandic water) and the hotel itself was not as far out as we expected it to be from the other reviews. It was a quick walk to a large shopping mall and the taxi into town wasn't too pricey. I seem to remember there was also a bus into Reykjavik too, but we never had chance to take it. Iceland itself however is expensive (about double the price of everything in London).
We did however have problems with the nighttime reception. We arrived in Reykjavik fairly late at night (about 1 am) and despite the hotel advertising a 24 hour reception, when we got to the door, there was no one at reception to meet us. Another guest was having similar issues and was trying to call the hotel so that we could all access our rooms. It took at least half an hour for the hotel staff to wake up and when they eventually did, they were not exactly polite in spite of our difficulties.
This was not our only problem - we had another late night flight booked when we were leaving Reykjavik. The hotel had asked us to leave the keys on the reception desk, so it shouldn't have been a problem that there was no one working at reception. However, my travel companion accidentally managed to lock her suitcase and the room keys in the room. It was 4 in the morning and our shuttle bus was about to arrive, so this was evidently a bit of a crisis. We tried for well over an hour to get the attention of the hotel staff, we were making a lot of noise and had called the emergency phone number upwards of 20 times with no response. Obviously the initial mistake was ours, but the negligence of the hotel caused us a lot of hassle and my travel companion actually had to get a different flight in the end, because nobody in the hotel was available until 7 am, which isn't really good enough given the fact that they advertise a 24 hour reception. It was a shame because otherwise the hotel was more than satisfactory.
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- Also Known As:
- Vik Arctic Comfort Reykjavík
- Vik Arctic Comfort Hotel