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Centerhotel Arnarhvoll
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Reviews (1,685)
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All reviewssky bartop floorharpa concert hallgreat locationwet roommusic hallrooftop restaurantsea viewsauna and steam roomnorthern lightsopera househappy hourunderfloor heatingdeluxe roombreakfast is servedmini barrooms are small
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Reviewed 16 May 2012

Location of the hotel is best - great view to the bay and all cafes and restraunts are very close. Every morning hotel has very good breakfast buffet in restraunt on the top floor with unbelivable view. Room are clean and warm (heated floor everywhere). Electric tea cattle in the room with variety of tea and coffee.

Room Tip: Use the spa that in the basement of the hotel - very nice sauna, steamroom and small hot pool.
  • Stayed: April 2012, travelled with friends
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1  Thank Lina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

I think some peoples reviews are a little unfair. People should base the rating level, in line with what you pay. Yes, if it was claiming to be a 5 star, then you may rate it 2-3. However, its decent 3 star and for the price you pay (especially in ICELAND), we thought it was very good. The breakfast was included and plentiful (not sure why someone said there wasn't any choice, when there was lots!), the parking was included (although space limited), it was steps from the center, it was safe, had free wireless, the rooms were clean, had flat screen tv. What more do people want for under $100 and central to downtown!? Okay, so the rooms are on the small side, but your in Iceland. Go out and see things!! Plus the shower makes it so the rest of the floor gets wet in the bathroom, but they are small issues.
Otherwise a great stay in nearly all aspects and for the price. Try and get a room facing the water and mountains! Very nice and can recommend!

Room Tip: Ask for the side facing the water and mountains
  • Stayed: March 2012, travelled as a couple
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3  Thank DanHobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2012

nothing so special, its just a good hotel quite close to the harbor. I'm glad i stayed here during my iceland trip

  • Stayed: April 2012, travelled with family
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Thank stanMoscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2012

Modern, clean hotel with free wi-fi, an excellent spa and lovely breakfast.
We received an upgrade of our room, free use of the spa and a bottle of wine as we were overbooked at Centerhotel Thingholt. Staff was very helpfull with all our questions and needs.

  • Stayed: April 2012, travelled with friends
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2  Thank Philippe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

Were it not for a group event that was staying here, I don't think this would have been my first choice. The room rates are inexpensive enough, however those savings show up in various places. Overall we were left wanting more, and would have paid for it. Where to start...

The service experience was not great. A large part of my group arrived all together, which is common in Iceland because most flights land around 6-7am and then you get to the hotel at 8-9am. Most people take the bus from the airport because cabs are xtremely expensive (like $150) so its common for lots of guests to come at once. They were not even close to prepared to handle more than about 2 ppl in line at a time. It took them like 45 minutes to process all 8 of us. During this time it became clear that our rooms weren't available yet in many cases, which would have been understandable except several of us had verified in advance that this wouldn't be a problem and again, THEY KNEW WE WERE COMING - we had a block of 40 rooms. It turns out that to get your room in the morning, they offer to sell an early checkin option for 40euro more that they didn't tell our group about in advance, yet they expected us to have known this. Seemed kind of shady, though I would have gladly paid it if I'd known. Turns out by chance my room WAS available at 9am, and I found out later at checkout that I was charged the 40euro anyway for this convenience, though I was not told that at checkin. Seemslike overall if they can turn the room over early because a guest checks out, they get an extra bonus for doing nothing. Otherwise they can maybe retroactively charge guests for rooms that happened to be free the night before that they really weren't entitled to profit on. Moreover, I would have happily paid the fee in advance to guarantee a few zzzs, but why couldn't they have helpfully noticed that I'm coming from the states and then said "oh, by the way since you'll arrive here at 6am, you should consider early checkin service."

They also had only one person working the front desk and lots of manual paperwork. Why couldn't they have had a second person working to handle the load? Or maybe had all the paperwork ready to go and keys encoded? It got so bad the girl was handing out keys to rooms that weren't actually clean and handed out the same room to multiple people. During this time, other guests had trouble checkin out and several came down from upstairs to report that there was no food put out to eat at breakfast (though the entire hotel reaked of bacon and potatoes...odd).

The rooms themselves have a nice visual design, but are in practice a little cramped and a little basic. The beds in particular are not so great, very low grade spring mattress, though oddly the pillows were pretty nice. Deluxe rooms have a decent view of downtown and the new boondoggle harbor convention building which is pretty cool looking. Apparently non deluxe rooms are "not nearly as nice" as one coworker put it.

Another coworker called this place "the hostel" instead of hotel, and said hotel 101 is much better. Of course that place costs a good deal more too.

The location is decent, but no better or worse than the 50 or so other hotels that are right in the middle of Reykjavik's core.

Front desk didn't have electrical plug adapters to borrow. Man, those are like $20 for a dozen online, seems like every hotel that's serious about tourists should have those.

The thing that irked me the most. We decided to move hotels for our last night to be closer to an morning event we planned for our last day. I inquired two days before if we could adjust the trip shorter. The lady at the desk very cheerfully said it'd be no problem and she would take care of it. Great! Well when we checked out two days later, a different desk person said oh no, they can't adjust it there and I have to go argue with some central reservations office to see if they'll refund me the extra night that we canceled. That is pretty shady.

Room Tip: There are no truly great rooms at this hotel, but pay for the deluxe room and make sure to use the free services like the sauna that come with that fee so they're not just skimming profit.
  • Stayed: April 2012, travelled on business
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1  Thank SeattlePaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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