My husband and I stayed here at the end of February for a few nights. How disappointed were we with the dismissive attitude of the staff. Our room was very hot, the thermometer was showing 28 degrees, (they don't have air conditioning) and no matter how many times we turned the heating down it kept going back up! We were moved to another room (hate having to do this when you've already unpacked) only to find the tv was not working properly. Although we phoned reception (again!) they never got back to us. The temperature in this room was also unbearable and although we complained to the Hotel Manager, we were told there was nothing they could do. I found the Hotel Manager to be very aloof and dismissive, I don't think he likes it when customers complain.....I started to feel as if I was the one being unreasonable, but surely given it's not a cheap hotel to stay in surely I can at least expect a "normal" room temperature and a telly that works! Would NEVER go back.
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- Also Known As:
- Hilton Reykjavik Nordica Hotel
- Hilton International Reykjavík
- Hilton Hotel Reykjavik Nordica
- Reykjavík Hilton