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“Lovely Stay”

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The Sebel Swan Valley the Vines
Reviewed 5 July 2013

What lovely accommodation, We stayed in a 3 bedroom villa. It was a fabulous stay, the beds were so comfortable, beautiful linen and the villa so clean. Breakfast was lovely too everything you could want. We would recommend to anyone. Perfectly situated in the Swan Valley.

  • Stayed: June 2013, travelled with family
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Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at The Sebel Swan Valley the Vines, responded to this reviewResponded 15 July 2013

Dear corley C, Thank you for taking the time to post your review after your stay at Grand Mercure The Vines. We are delighted to read that you enjoyed your stay in the 3 bedroom villa. Thank you for your recommendation, and we look forward to welcoming you again in the future.

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103 - 109 of 186 reviews

Reviewed 11 June 2013

Check in was fast and efficient at The Novotel and the directions to to the apartments were clear. The room itself, on the ground floor was clean and the size was just perfect for our needs. The only thing regarding the room was the lack of cupboard space. The cupboard was tiny especially as we were staying one week! The outlook onto the golf course was beautiful and it was lovely to see kangaroos and ducks!! We ate in the cafe at Novotel on one night and the food and service were great. Also used the gym which was adequate but was surprised to see unsupervised children using the equipment.
all in all a great stay and we would return.

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Auldprop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at The Sebel Swan Valley the Vines, responded to this reviewResponded 25 June 2013

Dear Auldprop,
Thank you for taking the time to post your review after your stay at Grand Mercure The Vines. We are delighted to read that you enjoyed your stay. Your comments regarding the cupboard space have been escalated to our Senior Property Manager who takes into consideration all feedback when implementing improvements.
Again, thank you for the review and we look forward to welcoming you again soon.

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Reviewed 7 June 2013

Some of the taps were tarnished and there were ants crawling along the sliding doors and up the dinning table.
The food at the Muscat retaurant was good but service was bad and even rude. Waited more than an hour for main course and when I complained to server why dinner who came much later got served before us. The answer was "we are very busy, you know" and she just walked away. I noticed another couple sitting near us walked out as they got no service.

  • Stayed: June 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank YSP1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

We stayed for a week for our family holiday. We found the apartment to be very spacious, and had everything we needed. They are obviously getting some age to them, but still very comfortable and spacious. We loved the location. Heaps to see and do in the local area, and not too far from Perth. Nice outlook onto the golf course, lots of kangaroos around. Great pizza at the cafe. Would stay again, and would recommend to other people.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank Labgirl80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at The Sebel Swan Valley the Vines, responded to this reviewResponded 4 June 2013

Dear Labgirl80,
Thank you for taking the time to post your review after your stay at Grand Mercure The Vines. We are delighted to read that you enjoyed your stay. We agree - a great location with lots to see and do close by.
Again, we thank you for your review and recommendation.

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Reviewed 8 May 2013

We felt that although the overall resort is much bigger than the one at Bussleton, Bussleton won hands down both for setting/facilities and quality of service.

We had an issue with an extremely bowed pill out sofa that the manager said "I don't really know what to do about it". the issue was passed on to one of the female staff who eventually arranged an additional mattress then a different pull out the following day. I don't feel the manager handled my approach well, with no real apology.

We also found that the main spa by the pool did not work properly all week.
Having a lot of ducks in and around the pool was amusing - but untidy with droppings both in and around the edge of the pool - we didn't go in.

Having said all that, the experience of kangaroos right up to the units was great.

  • Stayed: April 2013, travelled with family
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1  Thank simplyjewelry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2013

Check-in at Novotel was easy and they gave us a good map of the whole complex.
Mercure apartments were right next to the Novotel hotel rooms, actually closer than the Novotel apartments (and closer than it appears on Google maps - it is the buildings in Lot 602 Hermitage Drive).Great view from balcony, over the golf course just below, including kangaroos in the morning. Laundry nook and kitchen were well appointed, including enough cutlery etc. for 4. Only disappointment was that the spa was just a regular size bath with jets, not a corner spa.

  • Stayed: April 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
2  Thank helterskeltersoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at The Sebel Swan Valley the Vines, responded to this reviewResponded 28 April 2013

Dear helterskeltersoul,
Thank you for taking the time to post your review after your stay at Grand Mercure The Vines. We are so pleased to hear that you enjoyed your stay , and we look forward to welcoming you back again in the future.

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Reviewed 17 April 2013

Great getaway from the normal city pollution, Peaceful and relaxing...great access to the wineries..Weather your with family or friends the Vines catered for all our needs..looking forward to our next quick getaway..

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Accorhotels.com
2  Thank Dragonfly2471
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorVacationClub, Guest Relations Manager at The Sebel Swan Valley the Vines, responded to this reviewResponded 28 April 2013

Dear Dragonfly2471,
Thank you for taking the time to post your review after your stay at Grand Mercure The Vines. We are delighted to read that you enjoyed your getaway. We agree - a great place to retreat to from busy city life.
We look forward to welcoming you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sebel Swan Valley the Vines

Address: 79 Hermitage Dr | Swan Valley, The Vines, Swan Valley, Western Australia 6069, Australia (Formerly Grand Mercure The Vines, Accor Vacation Club Apartments)
Region: Australia > Western Australia > Greater Perth > Swan Valley > The Vines
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in The Vines
Price Range: £97 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sebel Swan Valley the Vines 4*
Number of rooms: 32
Official Description (provided by the hotel):
The Sebel Swan Valley the vines is an all apartment Hotel located adjacent to Novotel Vines Resort and overlooking the championship golf course. The rooms range from studios to 2-bedroom apartments and all are fully self contained. Located in the stunning Swan Valley famous as a wine region and with a reputation for great food and local produce. With many of Perth's top restaurants located in the Swan Valley this is the perfect getaway destination. A short 20 minute drive from the airport and only 30 minutes from Perth City it is a great base for exploring. The championship golf course is perfect for a golf getaway too. The facilities at the Novotel are available for use by the guests of the Sebel when operating. ... more   less 
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Also Known As:
The Sebel Swan Valley The Vines Australia

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