My partner and I stayed here in June 2013, we read the reviews and went with an open mind however I have no complaints and I'm honestly not sure what people are complaining about!
We arrived and had been "upgraded" to the hotel however my other half wanted an apartment as promised and so we asked to be moved - reception explained the only one they had left was one that had not been renovated yet - we viewed it and decided it suited our holiday better - living room, kitchenette type thing, bathroom and the bedroom was upstairs. Absolutely it needs renovated but they specifically tried to put us in the hotel instead which is beautiful and so we definitely can't complain. The newly renovated apartments/rooms are lovely!
The pool was lovely - great temp for swimming in but definitely cools you down after sitting in the intense heat. Always a sun lounger free no matter the time of day. People were polite enough to remove their towels if leaving for any length of time.
Bar was excellent - after the first order and chat with the bar manager he would know you by sight and practically have your drink sitting on the bar waiting on you! You want a cocktail that's not on the menu he will make you one - his mojito should really be added! Friendly and excellent service from all staff.
Restaurant seems to be the majority of people's complaints - I enjoyed the food but I'm not a particularly fussy eater and wanted to try the local cuisine. If you want chips then town is not far away where you will find a restaurant that will serve you chips! Each night there was something different - tip - make sure you go into reception each morning and check out the options. We did not know about this and so took what we were given. As with most hotels there was a buffet selection for starter with pastas, salad etc available. Desert was also served like this. For the money we paid I genuinely can't complain - there was fresh fish, a BBQ, meat dishes etc.
The biggest complaint we had was our rep - he was rude and dismissive but in no way is this a reflection of the hotel or the staff, this is an issue I will take up with our travel agent. The hotel staff genuinely couldn't do enough for you, for a warm and welcoming stay then this is the hotel for you.
Tip - book your car from across the road at the hotel, your rep will charge you more and claims it is to do with the insurance cover you get - we got it for £30 cheaper across the road and couldn't see the difference in cover!
There are buses that run and if you're reasonably fit then you could walk into Kyrenia - we walked in and back with no great issues.
A genuinely lovely hotel and great value for money!
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- Also Known As:
- Altinkaya Holiday Village Hotel Karakoumi
- Altinkaya Holiday Village Kyrenia
- Altinkaya Holiday Village Hotel Kyrenia
- Altinkaya Holiday Resort Cyprus/Ozankoy