We arrived at the hotel and were told that our rooms would not be available, despite arriving around the check in time.
The rooms were spartan and equipped with old facilities (kettle/tv/etc.) and the bathroom was quite utilitarian (with a single door being used to alternately close the bathroom off from the main room or the toilet from the bathroom)
We purchased a 'Canterbury Bundle' room package which included a 'Canterbury Passport' to cover the cost of all attractions in Canterbury, but when requesting only two of these were available: the staff did not realise what we later found out that the passports were discontinued and unable to be purchased. We were not refunded the original cost of the passports allocated to our second room, but a token £15 refund was provided (this does not cover more than 2 attractions)
We were told on our booking that we had paid for the room. We were told when we arrived we needed to pay again and we hadn't really paid the first time, just reserved out rooms. When we went to charge a glass of beer to our room, we were then told that we couldn't because the room was already paid for - but then the next day we were asked to pay AGAIN! Complete lack of communicative skills by all of the front-end staff.
Breakfast was sordid - powdered eggs, no bacon, awful pastries and felt more like a school dinner than something we'd pay for the event.
The room was suitable and there was nothing wrong with that, the facilities were very spartan throughout the facility and given the equal cost of staying in the flagship business in Greenwich was quite disappointing.
- Official Description (provided by the hotel):
- A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more less
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- Also Known As:
- Holiday Inn Express Canterbury Hotel Upper Harbledown
- Holiday Inn Canterbury
- Canterbury Holiday Inn
- Holiday Inn Express Canterbury Upper Harbledown