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Holiday Inn Express Canterbury
Reviewed 24 March 2012

My first impressions were not fantastic, it was located on a service station area near a garage. The welcome at check in was fantastic, my room was perfect it was clean and had everything I needed, taxis were 10 each way into Canterbury which represented great value.
I ate in the restaurant and the food was fantastic, compliments to the chef.
Great welcoming friendly feeling, would highly recommend.

  • Stayed: March 2012, travelled on business
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Thank Poppy2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded 31 March 2012

Dear Guest,

Thank you so much for your great comments.It was our plesure having you at Holiday inn Express Canterbury.
Look forward to welcoming you back.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (738)
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538 - 544 of 738 reviews

Reviewed 19 March 2012

Stayed here lt November for a weekend . It wasnt great , the bed was very uncomfortable the room was so so . Breakfeast was very average items had run out not topped up . Would I stay here again ? No

  • Stayed: November 2011, travelled as a couple
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Thank royalruby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded 31 March 2012

Dear guest,
Thank you for taking the time to tell us about your experience at the Holiday inn Express Canterbury.
I do take full responsibility for any shortfalls in the morning of the hotel and I am personally following up on the feedback you have posted.
We look forward to welcoming you back to the Holidayinn Express Canterbury, sometime in the future.
Best regards

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Reviewed 18 March 2012

Firstly, when I checked in the heater was broken so was cold in the night and TV didnt work. I was tired so decided to sleep in the room, for the night and change the following morning. I couldnt sleep at all during the night the motorway was so loud it was very difficult to sleep.
So in the morning when I ate the full english breakfast(which was 3 items sausage, scrambled eggs and beans). I changed the room the following night, when I tried to use my mobile phone guess what it didnt work no coverage, due to the inconvenient location. This was later confirmed by the other guests whom I asked whom had the same problem.
When I decided to leave requested for a a taxi waited for 1 hour, and than went down and she said theres a traffic jam and in the background was smiling staff, it was like they knew that they didnt bother calling for a taxi. When I called the taxi and asked the taximan he said there was no traffic jam and they only received the call 10 minutes ago and that I must have been mistaken.
Honestly, Ive never stayed in a hotel like this, this hotel is just like faulty towers.
Only stay in this hotel if you have no choice and everywhere else is booked, as this is a terrible hotel and there are better hotels out there. Dont be put through the horrible experience I went through.

  • Stayed: October 2011, travelled solo
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Thank sam l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded 31 March 2012

Dear Guest
I am very disappointed to read your review especially that it has taken almost 6 months for you to post your comments on your stay which was in October 2011? I would expect after reading your review that it would be beneficial to post such comments sooner.

We strive to provide each Guest with a good experience and our staff is truly committed to ensure that you have an enjoyable stay; they are all friendly and professional.

Over 93% of our Reviewers have been satisfied with their stay.
We are committed to ensure that all our Guests have an enjoyable stay and we would be very grateful to hear of this as soon as possible and to be given the opportunity to rectify any shortcomings during your stay.

Best Regards

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Reviewed 4 March 2012

We normally stay in Canterbury city centre but there were very few rooms & what there were seemed expensive so we ' took a chance ' on the Holiday Inn & were not disappointed .
The staff were excellent , check in was quick & pleasant - nothing was too much trouble .
The room was large , very clean & everything worked well . The breakfast was really good & there was plenty of choice .
We normally pay £100 per night plus in Caterbury but were charged £175 for 3 nights - a real bargain . Will definitely stay there again - certainly the cleanest & the best managed hotel we have stayed in for a long time anywhere . Free newspapers were available plus free local papers which made the break which was a nice touch - didn't feel we were being 'ripped off ' all the time with ' extras '.

  • Stayed: March 2012, travelled as a couple
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1  Thank johnfelixstowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded 6 March 2012

Dear Guest,

Thank you for sharing your thoughts following your stay with us.
We are delighted that you enjoyed the experience and look forward to welcoming you back in the future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2012

Agree with most comments - it was good value for money - with a very decent breakfast
only 2 not major issues we had:
1. Noise factor- could hear the water in next room, and some very noisy people in the parking lot- ask for a room thats better insulated/away from parking lot noise
2. was very close to canterbury centre- but being off a motorway slightly obscure - not much to do!
the beds werent the most comfortable, but ok for 1 night
overall was a good stay :)

Room Tip: ask for one without noise of parking lot!
  • Stayed: February 2012, travelled as a couple
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Thank Too_Much_TM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded 6 March 2012

Dear Guest,

Thank you for taking the time to post your comments following a recent stay at the Holiday Inn Express Canterbury.
I would like to assure you that we value all feedback and look forward to welcoming you again.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2012

Customer service was excellent, all areas including our room were clean and spotless, food was excellent, nothing was to much trouble for the staff. Would use the hotel again when in the area.

  • Stayed: February 2012, travelled with family
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1  Thank Russell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded 2 March 2012

Dear Guest,

Many thanks for your comments.
Look forward to welcoming you back to Holiday Inn Express Canterbury.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2012

For the price, you can't beat this hotel. As a family with 4 teenagers, cleanliness and a great breakfast are top on our list. This hotel is in a convenient location off the motorway. Rooms are small, but clean and comfortable with lots of pillows. For our family, two rooms worked out well( each having a double bed and a pullout sofa). Two rooms at this hotel were half the price of one room at any other hotel. Breakfast was fantastic - eggs, sausage, beans, croissants, pastries, fruit, yogurt, and cuppucino to name just a few items. Location was fine - 5 minutes from downtown Canterbury and 1 hour and 20 minutes from London. The Ferry at Dover is only 30 minutes from here, so this is a great stop for those crossing the channel. Staff was very friendly. Would definitely stay here again.

  • Stayed: February 2012, travelled with family
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Thank 68Transport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this reviewResponded 23 February 2012

Dear Guest,

Thank you for taking the time to post your comments following a recent stay at the Holiday Inn Express Canterbury. I am so happy that you enjoyed your stay with us.
Looking forward to welcome you back to the hotel in the near future.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Canterbury

Address: A2, Upper Harbledown, Canterbury CT2 9HX, England
Phone Number:
Region: United Kingdom > England > Kent > Canterbury > Upper Harbledown
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Upper Harbledown
Price Range: £47 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Canterbury 3*
Number of rooms: 89
Official Description (provided by the hotel):
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more   less 
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Also Known As:
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Canterbury
Canterbury Holiday Inn
Holiday Inn Express Canterbury Upper Harbledown

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