We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good Budget” 4 of 5 bubbles
Review of Holiday Inn Express Canterbury

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Holiday Inn Express Canterbury
Taunton, United Kingdom
Level Contributor
545 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
“Good Budget”
4 of 5 bubbles Reviewed 23 April 2012

If you are to visit Canterbury this is an ideal location,being just 5 minutes from the Centre. Good room with a good restaurant. Usual breakfast,self service with powdered egg the only moan.
Staff all very helpful.

Room Tip: Ask for a room at the rear as there is road noise from the A2.
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank barnwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review, 26 April 2012
Dear Guest,

Thank you for your comments posted about your recent stay at Holiday Inn Express Canterbury.
Look forward to welcoming you back.

best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

683 reviews from our community

Traveller rating
    146
    292
    166
    50
    29
See reviews for
185
265
23
108
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
halifax
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 20 April 2012

We have stayed here on a few occasions as we have family in Canterbury. All the staff here are really friendly & polite. The rooms are spotless, we have always asked for a quiet room & have never been dissapointed. My daughter has enjoyed watching all the rabbits come out in the evening from our room window! Great value for money & the help yourself breakfast is included, fruit, cereals, yoghurt, croissants, juices, sausage, egg, beans & a lovely coffee machine. It was very busy when we were there & the breakfast area was a bit chaotic at times!! We would highly recommend this hotel and it's very near to the city centre which is beautiful. Unfortunately due to our kids age we have now outgrown the family rooms, it's a shame there aren't any rooms with a double & twin beds as it's too expensive to book 2 rooms. We will miss staying here, thanks to all the staff.

Room Tip: Ask if any quiet rooms are available.
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fl0ssy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review, 25 April 2012
Dear Guest,
Thank you for sharing your thoughts following your stay with us. We are delighted that you enjoyed the experience.
Please do not hesistate to contact me if you decided to come back to Holiday Inn Express Canterbury.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 19 April 2012

This is our second visit to this hotel and it had the same staff as last year. They were efficient, friendly and polite. It is good to see that all the staff muck in and help each other even when it means clearing the crockery away! The food was good and we had a nice room overlooking the woods so it was peaceful and we enjoyed the sound of the birds! We even had a personalised welcome letter this time which was a nice touch. Hope to return again.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bertie65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review, 25 April 2012
Dear Guest,

Thank you for your comments posted to tripadvisor.It's plesure to hear that you have enjoyed your stay.I really appreciate your loyalty.
Look forward to welcoming you back.

Best regads
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Anglia
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 8 April 2012

Canterbury is one of those locations where hotel accommodation can cost a fortune. The Holiday Inn Express is a good option for those looking to stay at a more reasonable cost.

The location, about 10 mins drive outside the city centre, may not be the most appealing, hid behind a petrol station on the A2. Don't expect scenic views here but the double glazing in the rooms cuts out most of the busy road noise.

Check in was somewhat cold and clinical - with the receptionist saying 'I suppose you want to check in' but after that odd welcome it was an efficient check in.

The rooms themselves are of the old Holiday Inn Express design, rather than the more recent refurbished hotels in the chain but are clean, bright and well furnished. The bathrooms are small but again clean and well maintained.

Wifi is free in the rooms but make sure you get a voucher at check in, if not you will need to return to reception for the code.

The only gripe was that there is no temperature control in the room, just a wall heater. This wasn't working in my room, but the weather was fine so wasn't needed.

An early departure meant breakfast wasn't used so can't comment on the food and beverage options at the hotel.

A good hotel that provides real alternative from the more expensive offerings in the city centre.

Room Tip: Double glazing works but if you really want to avoid noise from the A2 ask for a room at the back of...
See more room tips
  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Skywalker3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review, 11 April 2012
Dear Guest,

Thank you for taking the time to tell us about your experience at Holiday inn Express Canterbury.
Please allow me to express my apologies for any lapse in service you experienced as it is not a true reflection of the service we pride ourselves on providing at Holiday Inn Express Canterbury. I have already spoken to my team and measures have been taken not to repeat them.
We are concerned with the satisfaction of all of our guests and if the opportunity to return to Canterbury itself and you are willing to give us a return visit, please feel free to contact me.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 28 March 2012

The location is not the best... But apart from that, there is little to criticise at this price. The rooms are comfy and you are offered different pillows (soft or firm). They offer (for free) to supply little things you may have forgotten, such as toothpaste. The internet connection is also free. Check in was efficient, the room was clean and the shower was powerful. Breakfast was a little chaotic and it's not great quality, but at this price it's hard to complain.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TallulahR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review, 31 March 2012
Dear Guest,

Thank you for taking the time to post your comments following a recent stay at our hotel.It's truly encouraging.I do hope we have the opportunity to welcome you back to the hotel in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
isle of wight
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 28 March 2012

We stayed here for one night in march for a weekend break.The Hotel is next to a service station and only 5mins by car to the town centre.The staff were really friendly and helpful and we were speedy with our check in.The room was very clean and comfortable and we would stay here again when visiting Canterbury.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fancie1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review, 31 March 2012
Dear Guest,

Thank you for taking the time to post your comments following a recent stay at our hotel.It's plesure to hear that you have enjoyed the stay.I do hope we have the opportunity to welcome you back to the hotel in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 26 March 2012

My boyfriend and I came for a week-end away for the first time in a hotel, and it was fantastic, that i did not want to go home. The staff were very helpful and you always got a good morning and asked if they could do anything for you. My boyfriend and I are both disabled and we would go back again very soon. The food was brilliant, and well done to the chef. The bedroom was nice and clean, and bed very comfortable. We were near a duel carrigeway, but we didnt find it noisey. At the moment we are sorting dates out again to go back to the hotel.
A very well done to all the staff to make people very welcome staying at the hotel.

Room Tip: Its excellent service and food, and comfortable beds and clean rooms, and excellent for value.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohitha A, General Manager at Holiday Inn Express Canterbury, responded to this review, 31 March 2012
Dear Guest,

Thank you so much for your great comments.It was our plesure having you at Holiday inn Express Canterbury.
Look forward to welcoming you back.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Upper Harbledown
3.5 mi away
Best Western Abbots Barton Hotel
3.6 mi away
Premier Inn Canterbury City Centre Hotel
3.0 mi away
Cathedral Gate Hotel
Cathedral Gate Hotel
#2 of 17 in Canterbury
4.5 of 5 bubbles 397 reviews
Show Prices
Show Prices
Show Prices
3.0 mi away
ABode Canterbury
ABode Canterbury
#7 of 17 in Canterbury
4.0 of 5 bubbles 1,752 reviews
2.3 mi away
The Victoria Hotel
The Victoria Hotel
#13 of 17 in Canterbury
4.0 of 5 bubbles 377 reviews
2.7 mi away
Canterbury Hotel
Canterbury Hotel
#4 of 17 in Canterbury
4.5 of 5 bubbles 261 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Canterbury? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Canterbury

Property: Holiday Inn Express Canterbury
Address: A2, Upper Harbledown, Canterbury CT2 9HX, England
Phone Number:
Region: United Kingdom > England > Kent > Canterbury > Upper Harbledown
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Upper Harbledown
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Canterbury 3*
Number of rooms: 89
Official Description (provided by the hotel):
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com and Expedia so you can book your Holiday Inn Express Canterbury reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Canterbury
Canterbury Holiday Inn
Holiday Inn Express Canterbury Upper Harbledown

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing