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“SERVICE with a SMILE”

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Holiday Inn Express Canterbury
Reviewed 14 February 2014

Pleasant check in, The staff was very HELPFULL and friendly = rating EXCELLENT!
Exceptional value for money.
To get into Canterbury you do need a car or a taxi: if you do'nt mind to walk 10 minutes ?; take the bus
((it is only a 15 minutes drive to the centre/an "Exploring Kent" day-ticket costs £10.50 for
2 persons).
We went to Broadstairs: very nice (a visit worth!) ; nice Italian icecream at "Morelli's".
Don't forget the TURNER museum in Margate.

  • Stayed: February 2014, travelled as a couple
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1  Thank klepkens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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365 - 371 of 737 reviews

Reviewed 6 February 2014 via mobile

Arrived to a very warm welcolme ,We arrived too late to eat in resturant , we were offered pizza , ordered 2 , should have ordered 1very tasty and very large .
Had a good sleep,
Breakfast was very nice everything we wanted ,
Last night we stayed in France at a mercure, twice the price ,
Cold reception , cold room , very poor breakfast ,
Well done holiday inn scrambled eggs the best .
We will return and recommend this hotel

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1  Thank CheshireukCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

Easy and pleasant check in , warm clean and well appointed room with nice size Bathroom, Staff were polite and helpfull, Drinks at the bar were a little expensive, but the Breakfast was good, Overall very good value for money.

  • Stayed: February 2014, travelled with family
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1  Thank Ray E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

Stopped here over the weekend while visiting Canterbury.Service was excellent hotel was very clean and complimentary breakfast was adequate,a good nights sleep had by all.The staff were very friendly.Exceptional value .

Room Tip: There are no views from any of the rooms but the quieter rooms are away from the car park.(although...
  • Stayed: January 2014, travelled as a couple
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1  Thank stucalinz56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
antony49b, Operations Manager at Holiday Inn Express Canterbury, responded to this reviewResponded 28 January 2014

Thank you for taking the time to post a review of our property. We are so glad you liked the friendliness of our staff and enjoyed your stay.The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and look forward to welcoming you agin.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

2 days, one night in Canterbury. The Holiday Inn is very clean, comfortable and the staff were very welcoming. Breakfast was slightly disappointing and the hotel too far out of town but for one night was great. Overall a good report.

  • Stayed: January 2014, travelled with family
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1  Thank SachaSlavic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

Stayed in November 2013 and the HIE took £236 as a pre-authorisation which they admitted was due to a staff error. It took nearly 10 days for this to be released.

Staff did not seem as if they knew what they were doing and the rooms were dated and old. For the price, you can find much better hotels in the centre of Canterbury which also have free parking.

Hotel needs a revamp and a clear up of it's pre-authorisation system.

  • Stayed: November 2013, travelled with family
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1  Thank MattB24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Canterbury, responded to this reviewResponded 3 February 2014

Dear MattB24,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with the authorization prevented you from fully enjoying your time at the hotel. We were glad to see the staff was able to assist in getting it resolved. We do take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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Reviewed 17 January 2014 via mobile

Ideal for visiting Canterbury. Stayed for three nights, very clean and staff very helpful. We had dinner at hotel on one night, good choice and value for money.

Stayed: January 2014, travelled as a couple
Thank gtyarmouth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Canterbury

Address: A2, Upper Harbledown, Canterbury CT2 9HX, England
Phone Number:
Region: United Kingdom > England > Kent > Canterbury > Upper Harbledown
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Upper Harbledown
Price Range: £47 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Canterbury 3*
Number of rooms: 89
Official Description (provided by the hotel):
A modern 89 room hotel offering well appointed guest rooms with writing desk, TV, Hair Dryer, and Tea & Coffee making facilities. The hotel offers free WiFi, and car parking ... more   less 
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Also Known As:
Holiday Inn Express Canterbury Hotel Upper Harbledown
Holiday Inn Canterbury
Canterbury Holiday Inn
Holiday Inn Express Canterbury Upper Harbledown

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