Firstly, can I say that there are mixed reviews about this hotel from other travellers but this is my opinion and I can only say what I think having been here a number of times. Yes I would agree that some of the rooms do need upgrading, I have stayed in a variety of rooms in this hotel and yes some are better than others. Management need to tackle the minor maintenance issues around the hotel, I am aware there has been a lot of work carried out throughout the hotel which you can clearly see if you have been here before but get the bedrooms sorted. Now on the the good points, the hotel is set in beautiful surroundings. The conservatory, Elibank suite, games room have all been refurbished and are lovely. The food is fantastic, pool area is great, spa is always busy. There are plenty of lovely walks around the grounds. The staff we encountered were all lovely and helpful, especially Brendan who goes out of his way to help you, nothing is too much trouble for him. John on reception deserves a mention as well as he is so pleasant. Hopefully with the new operations manager in place he will address the minor issues that previous travellers have highlighted. This place could be a wee gem if managed properly.
We will be back again in the future and hope to see if management are taking on the points that travellers are highlighting. Ps it's an old building so you will get creaky floorboards but it shouldn't spoil your break!
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