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“Barony 1st stay” 4 of 5 bubbles
Review of Mercure Peebles Barony Castle Hotel

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Mercure Peebles Barony Castle Hotel
Ranked #1 of 1 Hotels in Eddleston
Morpeth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
“Barony 1st stay”
4 of 5 bubbles Reviewed 3 June 2014

Good quality accommodation. Food good, but some staff seemed a bit 'severe'. Pool facilities looked good but didn't get time to try. Lovely location for peace and quiet after a busy day. Would stay again.




  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Mercure Hotels

Helpful?
Thank Freedyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, operations manager at Mercure Peebles Barony Castle Hotel, responded to this review, 8 June 2014
Dear Freedyy,

Thank you for taking the time to leave us a positive review. We look forward to having an opportunity to welcome you back to the castle in the future.

Kind regards

Peter S
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,364 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (310)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
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English first
Stockport
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

We had a fantastic night at the Barony Castle Hotel. All members of staff were fantastic and couldn't have been more helpful, everywhere was clean and well maintained and we had complimentary room upgrades.... amazing rooms, what more can I say!!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Rachael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, operations manager at Mercure Peebles Barony Castle Hotel, responded to this review, 8 June 2014
Dear Rachael B,

Thank you for taking the time to leave such a lovely review. I have passed your comments on to all members of the team.
We hope you enjoyed the rest of your holiday as much as you enjoyed your short stay with us.

Warmest regards

Peter S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nowra, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 1 June 2014

Lovely location but poor help from staff. TV in room did not work and when I went to breakfast, was told it was NOT included but nowhere on the invoice etc does it say that. Will not go again. Staff member checked me out and told me where breakfast was but should have known having my details in front of him that breakfast was inc.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Mercure Hotels

Helpful?
1 Thank NowraBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, operations manager at Mercure Peebles Barony Castle Hotel, responded to this review, 8 June 2014
Dear NowraBoy,

I was disappointed to see that you did not enjoy your recent stay with us. We strive to offer a superior service and a hassle free stay to all of our guests so I must apologise for failing to meet your expectations on this occasion.

Kind regards

Peter S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Eddleston hotels

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 June 2014 via mobile

Had a one night stay dbb for £85 which was a great deal. Hotel is magnificent looking from the outside and upon entering the reception you really feel that you are going to be in a world of luxury. Unfortunately this luxury feeling fades slightly when you transfer to your room. Considering I paid for an upgrade on arrival I was very disappointed with the Privilege room. Decor and bathroom were shabby, outdated and in need of a total revamp. On the plus side it was very clean with a large comfy bed and a fantastic view to the hills at the front of the castle. Staff were great the whole stay and were all equally friendly and eager to help, in particular Taylor in the restaurant . Food was fantastic with great choice from the 3 course set menu. The Hotel grounds are fantastic with plenty of things to see and do. Peebles is a 5 minute drive away and a nice wee typical borders town with lots of nice local shop's and bars.

For what I paid I shouldn't really complain and I would return it's just that the rooms are a sticking point.

Stayed May 2014, travelled as a couple
Helpful?
Thank JaggyGman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, operations manager at Mercure Peebles Barony Castle Hotel, responded to this review, 8 June 2014
Dear JaggyGman,

Thank you for taking the time to review our hotel. We are in the early stages of refurbishing and upgrading areas of the hotel including bedrooms, on a future return we hope you will notice a considerable difference.
Your comments regarding the food and service was gratefully recieved from the staff and I pass on their personal thanks.

Kind regards

Peter S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

stayed three nights,16 17 18th may.This booking was made in august,I requested room with larger bath as I have mobility problems .Called hotel twice to make sure and was assured both times no problem .On arrival not only was room not accessed by lift was also up two flights of metal stairs then a long corridor,after this room had standard bath ! called reception for room change ,same bath offered upgrade at £15 per night ,bath same size but slightly easier access,shower door was filthy on closing black mould behind door and on tiles ,didn't use shower,as the shower head is a health hazard.Why could hotel not email me between august and may about upgrade for larger bath ,sorry mercure poor poor customer service ,and to charge for upgrade even poorer when it still did't reach standard required.

Room Tip: choose another hotel.
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  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank mikalexi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, operations manager at Mercure Peebles Barony Castle Hotel, responded to this review, 8 June 2014
Dear Mikalexi,

I would like to offer my personal apologies for the disappointing service you recieved during your recent stay. Your comments have been discussed at length to ensure this problem does not affect future guests.
Thankyou for your time and honesty.

Kind regards

Peter S
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bathgate, West Lothian
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

Stayed for two nights with family. Fantastic approach up to the hotel itself. We arranged at a busy time but the staff were very apologetic about the time taken to work through the arrivals.
Room was a good size and clean.

The hotel pool is quite small but as long as it's not busy it's fine. Control panel for the door didn't work too well though, people having to chap to get someone inside to let them in.

Good choice at breakfast with pleasant staff.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paulgamelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, operations manager at Mercure Peebles Barony Castle Hotel, responded to this review, 8 June 2014
Dear Paulgamelb

Thank you for taking time to review our hotel, it is always a pleasure to read such a positive reply and we were delighted to hear that you enjoyed your short stay.
On behalf of all staff here at Barony Castle, I would like to take this opportunity to say that we look forward to seeing you again soon.
Kind regards,
Peter S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denny, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 28 May 2014

We had really high expectations of this hotel, but our stay was spoiled by poor service. On our first night our service at dinner was ok, however we saw others around us complaining about the length of time they were waiting for their dinner or a drink. It wasn't even busy that night. On our second night my sister and I experienced the same poor service, we had to wait ages for our starter and had to ask where it was, we had to ask for our wine several times. Eventually we got our starter but not our wine, the waiters then came out with our starter.... 3 times!!! the table next to us were just laughing.... I was losing the will to live by this time..... we still hadn't got out wine! The staff didn't seem to communicate with each other and this was definately what was needed. Breakfast the next day was a similar experience. It seemed to me that someone needed to oversee what was going on and organize everyone! Some of the staff didn't seem to speak any English but they still need to be able to commiunicate to know what the guests are wanting or needing without having to ask several times for the same thing. I don't like to complain but we were really disappointed in our stay at the Barony Castle Hotel on this occasion. It was a shame as the venue was lovely and the rooms were clean although the whole place could do with a lick of paint :-(

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter S, operations manager at Mercure Peebles Barony Castle Hotel, responded to this review, 8 June 2014
Dear Anne T,

Please accept my sincerest apologies for failing to meet your expectations on this occasion. Your feedback has been passed on to the relevent departments and I would like to thank you for taking the time to write an honest review.

Warmest regards

Peter S
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Peebles Barony Castle Hotel

Property: Mercure Peebles Barony Castle Hotel
Address: Eddleston by Peebles | Scottish Borders, Eddleston EH45 8QW, Scotland (Formerly Barony Castle)
Region: United Kingdom > Scotland > Borders > Eddleston
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Eddleston
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Peebles Barony Castle Hotel 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Barony Castle Hotel Eddleston
Barony Castle Hotel Peebles
Barony Castle Peebles
Mercure Peebles Barony Castle Hotel Eddleston, Scotland

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