I came with my boyfriend on the 14th of June. When we arrived the lady was very blunt. Not a smile was cracked. We were staying in the lodges which was a small walk away, no offer of help with bags dispite a porter standing there. We got to the room, how this can we advertised of 5* I'll never know. Bright pink walls and orange curtains was such an eye sore. I know, from personal experience the castle rooms are amazing. Beyond 5*. However, the lodges are nothing of the sort and shouldn't be advertised as 5* like the castle rooms as they are worlds apart.
We arrived at 3 at my treatment was at half 4. Didn't get taken until 20 too and only got a 15 min massage but still had to pay for a full 25min massage. No word of apologie, nothing, just a okay that's you done now.
I must say the kitchen staff need applauded. They made me something that wasn't on the menu with no problems and it was fab!!
They waiting staff were rude, everything was a huge hassle, they kept standing in the door way gossiping about the work place when people were needing assistance. Again, not a smile in site.
I had a water massage the next day, so did my partner. We had it confirmed by the booking assistand and reception that we had 2 15min sessions booked each. We only had 1 15min session each. When I pointed this out to the therapist all she said was I have someone coming In next so you'll have to leave and take it up with reception. Again rude, not a smile.
Over all, the castle wa lovely, room clean and the shortened treatments I had were lovely. The staff used to never be able to do enough. Now they can't do enough to get rid of you.
I will defo return but for the facilities. Also, the fact that you can leave feedback on their website is a joke. Would also like to point out our bill came to £422 for one night. Considering you check in at 3 and facility use stops at 12 the next day it's not ever a full 24hours you get for the small fortune you pay.
- Official Description (provided by the hotel):
- Nestled among the beautiful Scottish Borders countryside, Stobo Castle offers excellent service, fine food, elegantly trained staff and above all, the ability to find peace in a frenetic world. ... more less
- Also Known As:
- Stobo Castle Hotel Stobo
- Castle Stobo
- Stobo Castle Peebles