We have just returned from another relaxing break at Stobo. The Castle is fabulous- beautifully decorated and maintained to a high standard. The spa facilities are second to none. I would particularly recommend the hot stones massage! We also enjoyed a lovely walk down to the Japanese gardens.
There are a couple of things that could be done to truly make Stobo a seamless 5 star experience.
For example, it would be lovely for returning guests if they were welcomed back at reception.
The food is brilliant but the food service could be better. Service at breakfast runs fairly smoothly and we particularly like James who has been there for years and really understands 5 star service. The lunch service lets things down a bit. No one seems to be in charge. One waiter seats you, another takes your order and a third serves your food. The person serving the food has no idea who at the table has ordered the food. It would take very little for the food simply to be put down in front of the person who ordered rather than having the waiter arriving at the table calling out dishes.
Service at the coffee bar beside the spa reception is ok but not great. The coffee bar is quite small and was full when we arrived. We were told we could not be served food in the area just outside the bar so had to wait for a table. I asked for a tea and an orange juice while we wait and was told it would take 15 minutes.
The hotel shows a movie at 10pm every night which is a nice way to end the day. We asked reception what movie was showing and were told that the DVD player had broken. It was not fixed by the following night.
We went along to the spa reception the first night because there was supposed to be jewellery on display. However, this must have been cancelled as no one showed up.
Stobo is a fantastic getaway and we will absolutely be back. The location, facilities and staff are outstanding. The comments I have made are just my opinion on the little things which could be addressed to make this an even more wonderful place. We can't wait to go back!
- Official Description (provided by the hotel):
- Nestled among the beautiful Scottish Borders countryside, Stobo Castle offers excellent service, fine food, elegantly trained staff and above all, the ability to find peace in a frenetic world. ... more less
- Also Known As:
- Stobo Castle Hotel Stobo
- Castle Stobo
- Stobo Castle Peebles