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“Anniversary break”

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Macdonald Cardrona Hotel, Golf & Spa
Ranked #1 of 1 Hotels in Cardrona
Certificate of Excellence
Falkirk, United Kingdom
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Anniversary break”
Reviewed 9 May 2014

My husband bought the break through amazon for 2 nights away for our wedding anniversary. He upgraded to the golf view. The room was large, bathroom clean. The first thing I noticed though was the thread bare carpet in front of the bed and then the curtains were also threadbare. The bed was the most uncomfortable bed ever! My husband actually slept on the sofa bed the second night. However it was not all bad, the food was amazing! It was fresh and delicious and well presented. Breakfast was lovely and the evening meal was fabulous! The staff were lovely but the drinks service could be slow at times. The price of a glass of wine was quite expensive. The stay was okay for the money but I think the hotel is really in need of a wee revamp.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lesleyb1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacCardrona, General Manager at Macdonald Cardrona Hotel, Golf & Spa, responded to this review, 14 May 2014
Thank you for your review and for your feedback.

We are currently putting together a programme to refurbish a number of our golf facing bedrooms in 2014 and hope to announce that soon. We are also expecting a delivery of over 100 new beds at the end of July.

I do hope you will choose to return to Cardrona again.

Kind Regards
Stuart Maxwell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (548)
Date | Rating
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English first
Beverley, United Kingdom
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 May 2014

My husband booked dinner, bed and breakfast for me as a special extra treat as he knew I really liked this hotel. We went for three nights from 21st April. As last time, our room was first class; plenty of space, super king-sized bed and very clean, as was the bathroom.
The breakfasts couldn't be better and dinner was an eating experience - full marks for presentation. Portions aren't huge but three courses were more than adequate. Service was a little slow at times and wine is expensive but probably what one should expect of a hotel of this standard. We fully intended to use the pool but there are so many good walks and sights to see we didn't get round to using it - maybe next time. A slight grumble - toiletries weren't replaced and by the end of our visit we had just a sliver of soap - I suppose we could have asked for more! All in all a very pleasurable time.

Room Tip: All rooms are of a high standard. We asked for the fourth floor and were given this. Maybe worth pay...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacCardrona, General Manager at Macdonald Cardrona Hotel, Golf & Spa, responded to this review, 9 May 2014
Dear Maria

Thank you for your very kind review. I am delighted that on the whole you enjoyed your stay with us and we look forward to welcoming you back.

I have passed on your comments regarding toiletries to the Head Housekeeper as this should not have happened. I apologise for this lapse.

Kind Regards
Stuart Maxwell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peebles, United Kingdom
Level 4 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 May 2014 via mobile

Thank you for all your help & organising our special day every detail was perfect!! All our guest couldn't compliment the staff,food & hotel high enough! From the minute Craig arrived on the Friday until the Sunday everything was taken care off. Special thanks to Pippa & Susan who made sure all went to plan! We would recommend Cardrona to all. Thanks again Mr & Mrs Hunter.

Stayed April 2014, travelled as a couple
Helpful?
Thank Craig_Sus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacCardrona, General Manager at Macdonald Cardrona Hotel, Golf & Spa, responded to this review, 8 May 2014
Dear Craig and Susan

Thank you very much for your kind review of your wedding. You are a lovely couple and we all wish you well for the future.

Kind Regards
Stuart Maxwell
General Manager
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Glasgow, United Kingdom
Level 6 Contributor
110 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 6 May 2014

We bought an Amazon deal and paid for an upgrade for a golf view. The room was well equipped and the bathroom had a large shower as well as a bath. Our evening meal was excellent as was breakfast where there was plenty of choice on the cold buffet as well as the hot food available. The staff were all pleasant and efficient.
We enjoyed our break but would be reluctant to pay full rate as the hotel is impersonal and would prefer a more intimate four star experience.

Room Tip: Request a golf view. Be aware that corridors on floors are long and if you have any difficulty wal...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marionweir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacCardrona, General Manager at Macdonald Cardrona Hotel, Golf & Spa, responded to this review, 8 May 2014
Thank you very much for your review.

I am delighted that on the whole you enjoyed your stay and I hope you continue to use Macdonald Hotels and Resorts.

Kind Regards
Stuart Maxwell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 May 2014 via mobile

We booked up for an overnight stay on the bank holiday and had a wonderful time.
On booking we organised an afternoon tea which was just perfect with freshly made sandwiches and scones with clotted cream and jam and many other voices of cakes.
When we checked in we were offered an upgrade to a lovely room overlooking the golf course. The bed was very comfortable. This of course meant we got robes and slippers to wear to go along to spa area.
The food was excellent with many choices for dinner and breakfast.
I would stay again as really loved the spa area. Swimming pool sauna and steam room were all very clean.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tiggerc05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacCardrona, General Manager at Macdonald Cardrona Hotel, Golf & Spa, responded to this review, 8 May 2014
Thank you very much for your very kind review, I am delighted that you enjoyed your visit.

Kind Regards
Stuart Maxwell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 5 May 2014 via mobile

I wouldn't stay again. The beds were so old you could feel the springs in your back. The front desk staff were unable to do anything to help us other than provide extra pillows so we could sleep on the floor.
The food was lovley but we had a very rude waiter that when my mother asked to speak to his manager because the bill was incorrect he accused my mother of being abusive. Not the kind of treatment i would expect from a 4 star hotel!
When we raised our concerns with the duty manger all he could do was apologies. He made no attempt to compensate us for 2 nights of misery.
This hotel is over priced and can not cope with a wedding and other guests.

Stayed May 2014
Helpful?
Thank Youngmurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacCardrona, General Manager at Macdonald Cardrona Hotel, Golf & Spa, responded to this review, 8 May 2014
Thank you for taking the time to post some feedback.

I am very sorry that your stay was not as enjoyable as you had hoped. I will certainly take your comments and discuss them with the team to ensure we learn from any mistakes.

Kind Regards
Stuart Maxwell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 5 Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 May 2014

We bought an Amazon deal for one night dinner, bed & b/fast and on booking up, we upgraded and paid £20 extra to stay in an Executive Room which overlooked the golf course at the back of the hotel. When we arrived at Reception on arrival on Sun 4 May, we were told they'd upgraded us again to a Deluxe Room (no further cost) and we were more than happy with the room and view that we had. The hotel was very busy but we found the staff to be extremely polite, helpful, friendly and very professional.
Prior to staying, I informed the hotel that my husband is vegetarian and I'm vegan and were delighted to be given a separate menu with 3 choices of starter, mains and dessert - food was lovely. It's so nice to have a choice, not just to be given take it or leave it option.

This morning (Mon 5/5), we used the pool and steam room which added to a relaxing weekend.
Then breakfast and again, the restaurant staff were very helpful and the lovely head restaurant manager (didn't get her name sorry) came up to us and said that we could order a separate cooked vegetarian breakfast this morning - we wanted to thank her too for all her help and for looking after us.
There is a huge variety of fresh and dried fruits, cereals, hot and cold food, juices, teas/coffees, bread, bagels etc - enough to satisfy anyone.

We would definitely stay at the Macdonald Cardrona Hotel again if there were any other deals on and would thoroughly recommend anyone to stay at this hotel.

Room Tip: Worth upgrading to an Executive Room
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacCardrona, General Manager at Macdonald Cardrona Hotel, Golf & Spa, responded to this review, 6 May 2014
Dear Susan

Thank you for your great review, we do appreciate the time taken to post feedback.

I hope we can welcome you back soon.

Kind Regards
Stuart Maxwell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Macdonald Cardrona Hotel, Golf & Spa

Property: Macdonald Cardrona Hotel, Golf & Spa
Address: Cardrona | Peebles Near Edinburgh, Cardrona, Peebles EH45 8NE, Scotland
Region: United Kingdom > Scotland > Borders > Peebles > Cardrona
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cardrona
Price Range (Based on Average Rates): £
Hotel Class:4 star — Macdonald Cardrona Hotel, Golf & Spa 4*
Number of rooms: 99
Official Description (provided by the hotel):
Macdonald Cardrona Hotel, Golf & Spa in Peebles, offers luxurious contemporary accommodation set in timeless natural surroundings. With the hotel's scenic location on the banks of the River Tweed you'll discover a relaxing haven - just 40 minutes outside Edinburgh and 90 minutes from Glasgow and the North of England - nestled amidst the tranquillity of the Scottish Borders landscape. With an award-winning restaurant, two bars, 99 comfortable and spacious bedrooms and conference and wedding facilities, our hotel in Peebles makes the perfect retreat for a leisure stay and offers a superb backdrop for any special occasion. While you're staying with us, why not try your hand at a round of golf on our 18-hole championship course or enjoy a dip in the pool and a luxurious treatment in our spa and leisure club. Guests can also take advantage of our fishing rights and try to catch some Scottish Salmon along the River Tweed. ... more   less 
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Also Known As:
Macdonald Cardrona Hotel, Golf Hotel Cardrona
Macdonald Cardrona Hotel, Golf And Spa
Macdonald Cardrona Hotel Country
Macdonald Cardrona Resort Country
Macdonald Cardrona Hotel, Golf & Spa Scotland

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