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Quinta do Lorde Resort, Hotel & Marina
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Reviews (604)
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All reviewscaptains barsea pooleastern end of the islandbeach barmain restaurantsao lourencoall inclusive packageprivate beachhuge bathroomwhole complexcocktail barhotel providedrelaxing holidayshuttle bus to funchalpeace and quietstar qualityhot buffet
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231 - 236 of 604 reviews
Reviewed 7 June 2014

Whilst we had planned to holiday in Madeira, our hotel of choice was fully booked. We liked the look of Quinto do Lorde, but were very, very nervous about booking a hotel that had no reviews (we discovered later that it had opened earlier in the year). Our fears were ungrounded and we have to say this is one of the best hotels we have ever stayed in.

Spacious comfortable room, attentive and friendly staff, fabulous location. We stayed 'all-inclusive', which always makes me nervous as I like to have variety rather than the same menu every night but again, my fears were unfounded.

Of the two 'additional' options, a barbecue on the seafront and a meal in the Lighthouse, the first brilliant, the latter disappointing. In fact, that was the only disappointing aspect of the holiday. For some reason we felt the restaurant lacked atmosphere (couldn't put a finger on it) and whilst the food was very good, for the price we would have expected exceptional.

Nevertheless the rest was so good that I've decided not to mark down on that one. The hotel is of outstanding quality, one we would thoroughly recommend based on our experience and one we would return to, if there weren't so many other places in the world on our bucket list!

  • Stayed: September 2013, travelled as a couple
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7  Thank Paul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

After passing this resort several times and admiring the design and location of it, we booked for a celebratory birthday treat. The checking was undertaken by an inexperienced young girl who failed to tell us about the charge for use of the in room safe - for a five star to charge for this is unheard of. She also failed to activate the parking card which meant contacting reception each time we exited. Our room was ok and looked out over the pool and sea. However, the two towels were very small and of poor quality. One tiny piece of soap for two people was inadequate. This was not replenished on the second day and entailed two phone calls and a very long wait before being brought some more! The bathrobes and slippers which were included and on our confirmation, were not given. We really wanted to eat in the hotel restaurant. Only one restaurant and one snack bar was open. The restaurant menu was very limited. Set menu and a la carte with just two choices for each course. The food was tepid and the main courses came with so much dried fruit it was inedible. Someone needs to train the chef and introduce a menu which offers fresh food, with adequate choices! Totally below standard and we could not face eating the same food on the second evening, so drove to nearby Machico for a good meal. Breakfast was poor. Barely warm hot buffet offering sad looking food. A chef would cook eggs but hardly present at his station and took so long to cook one egg that it was a joke. Very poor continental breakfast items. All low budget and totally at odds with this five star rating. All staff lacked training and professionalism.
The beer in the bar was sour, with no choice of bottled beers.
On checkout we found staff answering phone calls whilst dealing with our bill and one call was a personal one. Resulting in a lengthy and confusing check out. We told receptionist about lack of bathrobes etc and she did not apologise, only said she would tell someone!!
All in all, very very disappointed and would not recommend this resort. Indeed, it is apparent there is no money to sustain basic standards and I will be surprised to see it still operating in a years time.

Room Tip: Sea view is the only positive thing about some rooms
  • Stayed: May 2014, travelled as a couple
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11  Thank Karen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

This was our first trip to Madeira and everything, including Quinta do Lorde, was a very pleasant surprise. The room was very spacious, clean and of a very high quality. The staff were excellent and the breakfast was good. Very peaceful and enjoyable stay.

Room Tip: We had a resort view which was absolutely fine. Didn't look to me as though there was a bad view from anywhere. Great design.
  • Stayed: May 2014, travelled as a couple
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1  Thank GilesA_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

Thank you kind Manager for responding to my earlier review.You mentioned it would be helpful to seak with You first in order for you to rectify the problem .. You may have forgotten the three times that I spoke to you personally, not to mention speaking to the Deck staff previously. How many imes does one need to "speak" - Well this year I have done better than that I have booked another hotel .

  • Stayed: July 2013, travelled as a couple
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5  Thank janeghg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orhan S, Manager at Quinta do Lorde Resort, Hotel & Marina, responded to this reviewResponded 25 March 2014

Dear Writer,

I am not sure with whom you did speak in the hotel but I can guarantee that you didn´t speak to me and I FIND it very strange to receive an reply after 9 months!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2014

Well worth the drive out of the city!! Absolute luxury...it's like a small village. The infinity pool is awesome, the restaurants are world class, the staff is oh-so-friendly, and the location is stunning! Highly recommend this resort over all others of you are traveling to Madeira!

  • Stayed: September 2013, travelled as a couple
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2  Thank Irene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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