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“No hot water and no recompense” 2 of 5 bubbles
Review of Oakhill Inn

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Oakhill Inn
Ranked #1 of 2 Oakhill B&B and Inns
Certificate of Excellence
London, United Kingdom
Level Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“No hot water and no recompense”
2 of 5 bubbles Reviewed 19 June 2014

Arrived to check in at 4:30pm - place was closed, called the number on the building, no answer - left voice mail. Staff turned up at 5 and let us in. Rooms were cute and in keeping with a country pub. Wifi downstairs doesn't work up stairs so theres another password - which we discovered after sitting in the hall for about 10 mins trying to catch a signal.
Food is great - had dinner and an outstanding breakfast.
Tried to have a shower at night but the shower ran cold, dressed and walked down to the main bar to complain, was told - it had turned itself off and should come hot soon. Waited another 20 min while the water ran cold, went back down to the bar to be told - if you run it very slowly that should fix it - waited another 20 mins - still cold - trapsed back down to the public bar (there is no in room phone). FInally started to lose my patience and told the staff member - I am sick of coming down here to report this to you - do you think you could actually followup to see if this is working so I don't have to come down every time. She finally left the bar and proceeded to spend about 30 mins running the shower ... to no avail. At midnight I called a halt to the proceedings and she said - the owner will be in touch to discuss a discount or something.
Next morning - no hot water. Chef greeted us at breakfast with apologies and a story how the boiler is problematic - but usually he can start it. Like I said awesome breakfast.
Left as there was no one to check me out and I had to get to an appointment and my colleague paid for everything the next day when he checked out.
A few days later I got a msg to call the owner. We played phone tag for about a week. When he finally did make contact he apologised but said 'as this is a mechanical issue we there is nothing we could have done'. I asked about recompense - saying that the least they could have done was comp the food or discounted the room rate.
He was going to get back to be ... but hasn't.
Id eat here ... but when I stay in a hotel I expect there to be as a minimum hot water - when this is not provided the stay is well below expectations and I would assume an ongoing problem such as a boiler problem would be a priority to fix.

Room Tip: Ask for a double ... get the upstairs wifi, check if there is hot water - def have the breakfast
See more room tips
  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank roaminrobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

Traveller rating
    94
    45
    8
    11
    3
See reviews for
36
71
2
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Bath, England, United Kingdom
Level Contributor
169 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 8 June 2014

One of our regular 'go to' pubs when we travel South of Bath, popped in this Friday on the way back from Bovey Tracey for an early pub dinner. Sadly, we must have caught them at a bad time as our food fell way short of the usual standards we have come to expect. Although my burger was very good, the triple-cooked chips were almost inedible - leathery and when you discounted the end bits of potato that were included only half a portion. My partner's fish & chips suffered the same fate, the batter was overdone - suggesting the oil was far too hot for the fish - although the fish was tasty. Has dented our confidence and we're not sure whether one bad meal amongst a lot of good ones will make us look elsewhere. This is not a cheap place to eat, quality is therefore important

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radstock, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

We ate here on a (very quiet) evening. Lots of choice in beers and ciders, small selection on menu but very well cooked and presented. Perhaps a touch expensive but certainly a place we will return to eat. we didn't use hotel as we live locally

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
Thank HungryB77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haywards Heath, United Kingdom
Level Contributor
147 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

We stopped off for an evening meal, with our 7 year old son, and received a warm welcome. The menu was a little bit different, in a very nice way! The bar had a lovely warm feel, they take dogs and it all seemed very relaxed and friendly. Our main courses came in good time, and were all very nice, our son raved about his burger. They don't have a children's menu, thank goodness, but do half portions of menu items. The puddings were also very nice, my husband was disappointed with his Panne Cotta but as an ex-chef he's a bit of a perfectionist, he found it "bouncy" but to be fair we didn't send it back or complain.
There were a few jigsaws and games by the fire, which was enough to keep us quiet and entertained.
There was also a large restaurant area, with white linen and polished glasses that looked quite posh but would be lovely for a special occasion.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Onceawaitress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 17 April 2014

We can't fault the welcome or the staff at the Oakhill Inn but would agree with the 'service patchy' comment. On our second night's stay we had to ask for a menu as despite there only being 5 people in the restaurant we were ignored by the two waitresses. However, room was good if a bit small but all was clean and tidy with a lovely comfortable bed. We were using the Inn to attend an AGM nearby and it served it's purpose very well. We loved the fact that dogs were allowed in the bar area and rooms and will be back in the summer with our clumber spaniel to take him training locally. We would recommend this hotel to anyone although we felt it was a bit pricey for the location and facilities. Breakfast was superb and we can't fault the rest of the food.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rachel200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Folkestone, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

Other reviewers have said the food is great and the rooms comfortable, and they are, so I won't go further into that. We have been in the area over Easter for the past 15 years and have joined a group of friends there for lunch on Easter Saturday, so when we had to stay in the area to attend a funeral, the Oakhill was where we wanted to stay. We are a late middle aged to elderly couple.

There had been an incident on the motorway which had delayed traffic. After driving through Bath it was very foggy. Then it got dark, and the road we needed had been closed due to flood related problems. The fog got heavier and we couldn't see. We had to drive through obscure rural lanes that we weren't familiar with. We phoned the Oakhill to explain and to ask if they would keep a bit of supper for us because they stop serving food at 9 pm and we knew we wouldn't get there in time. Then the fog got even worse and Google couldn't help us find our way as there was no mobile phone signal. We had been travelling for hours and were cold, hungry and exhausted.

When we got to the Oakhill, it was after 10 pm, but we were greeted very warmly and seated by the fire. We were asked how we would like our steaks and that puzzled us as we expected them to get the food Chef had prepared for us out of a warming drawer or the microwave. As the conversation moved on we discovered that Chef, Neil Creese, had voluntarily stayed on after his day had ended so that he could cook for us. We said we would have been happy with warmed up food or sandwiches but he said he couldn't bring himself to serve yukky food. Remember, nobody - lest of all us - had any idea when we would actually get there.

Even if we weren't cold and hungry, that meal would have been outstanding. The steak was so tender and juicy you could almost cut it with a fork. And the sauce he put on it was out of this world. And beautifully presented on the plate too. We went there because we knew from past experience that the food was good, but this was absolutely outstanding. And so very kind and thoughtful that we were overwhelmed. We are very appreciative and grateful.

Then we were taken to our room which was comfortable and spacious and got into a bed with exceptionally high quality bed linen that was blissfully comfortable.

We weren't bothered by noise from the pub, even though they stay open until 1 am on Friday. A family with young children were there too, and I thought it was a nice place to take children because there was absolutely nothing inappropriate that children shouldn't witness in the public areas. And as the decor is a cosy shabby chic, the parents didn't have to worry that the kids might rumple up the cushions or spill something. I'd be relaxed about taking my grandchildren there.

All of the staff we met there were lovely and took pride in good service. I salute them. They really know what Hospitality means. I can truly recommend this as a wonderful place to stay.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaftesbury, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 13 February 2014

The place is great. There's a great pub atmosphere and a lovely fire in the winter. The food is great - particularly good chips and also burgers, both beef and venison, but that's not to say that the rest isn't good too. We haven't stayed but we hear the rooms are good.

The old original pub has atmosphere and there is a dining room/restaurant which is a modern addition. Of course the food is the same throughout, but the modern bit is a great contrast to the old part, comparatively sterile and cold in terms of atmosphere. The old bit is clearly steeped in history and rather shows the modern bit up.

We are intermittent regulars, going roughly every six weeks and we look forward to it every time, but if we can't get in and to a table that we like we go elsewhere.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sebastian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oakhill Inn

Property: Oakhill Inn
Address: Fosse Road, Oakhill, Shepton Mallet BA3 5HU, England
Phone Number:
Region: United Kingdom > England > Somerset > Shepton Mallet > Oakhill
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Oakhill
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Oakhill Inn 4*
Number of rooms: 5
Official Description (provided by the hotel):
A traditional English country inn with five, 4 star, en suite rooms. Comfy sofas and roaring log fires in the winter and a beautifully sunny walled garden in the summer. The bar is a show case of well kept real ales, local ciders and excellent wines. Menus are full of fresh seasonal produce from local suppliers and served throughout the pub or in the dining room. Rooms are comfortably furnished with particular attention paid to the bedding and showers.This is a family run inn and the welcome guests receive is genuine and warm. An excellent base from which to explore all that Bath and Somerset has to offer. ... more   less 
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Also Known As:
The Oakhill Hotel Oakhill
Oakhill Inn Shepton Mallet, Somerset

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