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“Halfboard rip-off”

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Point de Vue Guesthouse and Restaurants
Ranked #2 of 3 Rabat B&B and Inns
Reviewed 2 July 2008

We booked two nights here, to be close to the city of Mdina. We were charged 84 Euros a night, for half-board. The half-board was a joke, you got 7 Euros against the A la carte menu, where some of the starters cost over 7 Euros. (A week later in Italy we also paid 84 Euros half-board and got a starter, main course, salad and a dessert included). All it meant, was you had to eat in their restaurant at night.

The owner admitted his business, was doing poorly and he attempts to raise income, by producing higher priced items, than were ordered. Eg we order a small bottle of local mineral water, we got a large bottle of French mineral water delivered instead.

The bathroom was basic, very crapped and unclean. Breakfast was served downstairs, on tables which were covered in fur fabric, that is given a quick brush over by hand between guests.

Mdina is a lovely city to visit at night, without a mass of tourist, just don't stay at the Point de Vue. We have made a complaint to Malta Tourism about the guest house's idea of 'half board'.

  • Stayed: May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
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3  Thank snowdrop5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rain2412, Owner at Point de Vue Guesthouse and Restaurants, responded to this reviewResponded 15 September 2008

As the owner of the Point de Vue Guest House, I would like to respond to the review written by snowdrop5.

Half Board:

1. Once a client makes a request for half board, we clearly explain to them in our correspondence how our half board system works. Copies of our menu can also be found on our website so that a client is afforded the opportunity to make an informed decision.
2. If a client is unhappy with the system after receiving a full explanation of how it works, the client has the full right to bring it to our attention that they are not happy and afford us the opportunity to rectify this problem that the client is satisfied.
3. Having had the so-called conversation with the owner, which is me, why not bring to my attention this dissatisfaction that I can rectify this issue on the spot.
4. With regards to the experience in Italy, we used to have the same Set Menu system but we found that customers preferred making their own choices and did not like being dictated to/ limited in the food they could choose. If a client chooses to have a pasta and a drink, the half board rate is sufficient. If however, one chooses to have a fillet steak or seafood platter, the half board rate is insufficient. However, you can still order the item and top up with the difference between the selling price and the half board rate.

Owner Discussion:

1. I don’t know who was possibly impersonating me during this alleged discussion held, but if I had to resort to these tactics I am accused of, I might as well close the front door now.
2. If one of the young waiters or managers delivered the wrong mineral water, the client has the right to refuse it and send it back. In this case it seems the client chose to keep the French water.

Bathroom:

1. We meet all the criteria set by the Malta Tourism Authority for our category of which we are proud to say, we have the highest classification and reputation in this category.
2. With regards to extras, such as hair dryers, scales, headache tablets, adaptors, etc., a simple request at Reception and the requirements are fulfilled.
3. Once again, snowdrop5 spent 2 nights with us – why not bring the dissatisfaction of the hygienic standard of their bathroom to our attention? Why not afford the operator the opportunity to rectify the problem and offer a solution or a compensation that snowdrop5 would leave a happy client? We nevertheless apologise if the hygienic standard was not up to snowdrop’s expectations.

Breakfast:

1. I would like to thank snowdrop5 for the constructive criticism with regards the tablecloth. This is totally unacceptable and the necessary re-training has been implemented.

Conclusion:

I have been in the hospitality industry for over 25 years and certainly acknowledge and appreciate that the client is our bread and butter and would do our utmost to ensure customer satisfaction. However, it is our opinion that some clients find it easier not to address the issues there and then but prefer trying to damage one’s business hiding behind pseudonyms and easily-flung accusations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (206)
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145 - 151 of 206 reviews

Reviewed 6 September 2017
Google Translation

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
Thank Vivien M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017
Google Translation

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank PALOMAR f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017
Google Translation

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Wondermau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile
Google Translation

Stayed: August 2017, travelled with friends
Thank alexantelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017 via mobile
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Stayed: July 2017, travelled as a couple
Thank Leonardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017
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Room Tip: Sconsigliate le camere affacciate sulla piazza
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Elisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Point de Vue Guesthouse and Restaurants

Address: Saqqajja Square, Rabat, Island of Malta, Malta
Phone Number:
Region: Malta > Island of Malta > Rabat
Amenities:
Restaurant
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in Rabat
Price Range: £56 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Point de Vue Guesthouse and Restaurants 1*
Number of rooms: 3
Official Description (provided by the hotel):
The Point de Vue is a small, family run guest house dating back to the 17th century. Located just outside the fortified city of Mdina, Malta's Silent City and its old capital and now a World Heritage site. Recently renovated and under new Management (December 2013), the Point de Vue Guest House boast a number of rooms, some with breath taking views of almost half of the island of Malta. Facilities include: English Breakfast Ensuite Bathroom Cable TV Air Conditioning (at an extra charge) The Restaurants Whether overlooking the magnificent view of the Rabat countryside or enjoying the more relaxed and informal WiFi connected lounge, Point de Vue offers an innovative take on continental and traditional Maltese dining. The varied menus of snacks and dishes include an extensive selection of local foods, pasta and pizza, deserts and the more. ... more   less 
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Also Known As:
Point De Vue Guesthouse And Restaurants Hotel Rabat
Point De Vue Guesthouse And Restaurants Malta/Rabat

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