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All reviewshalf boardsea viewdine around optiontwo double bedsla vallettegarden areasa re ga mamain restaurantcaptain morganoverlooking vallettacocktail barchoice of restaurantsshopping centrevarious restaurantsharbour tourspa treatmentsthai restaurant
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Reviewed 10 October 2013

We've been to Malta 6 or 7 times previously, and have stayed in some good and some, lets just say less than good accommodation.
Our last stay in the Fortina was in the 5* end 5 or 6 years ago, but as we weren't there for relaxation (we were just there for scuba diving) we thought we would try the 4* end.
Contacted the hotel prior to arrival to check whether the bar would be open at our late arrival time and whether an airport transfer was available. A curt response just said if the bar wasn't open we could use and pay for mini bar and the airport transfer question was not mentioned. Oh well - we had a contact for an efficient taxi service so not too concerned.. Not encouraging on the drinks front - but we knew that there would be a bar open somewhere near the hotel.
Check in was efficient, and the room (we booked a Superior Sea View Room) was a reasonable size with a small balcony overlooking the harbour. The bathroom was small and badly designed. Anyone of larger than average size would not have been able to even sit on the toilet - it was squeezed in between the bath and door.
There were 2 double beds - both with hard lumpy mattresses and both made a horrendous squeaking noise with any movement.
Hotel facilities were good. Access to the spa and gym, WiFi in the lobby (really really slow), a pool overlooking the harbour with sufficient sunbeds, and a reasonable breakfast spread.
The pool area is good, but suffered from the usual problem of people booking beds with towels really early - before 7:00 - and then not using them until much later. The bar was good with reasonable snacks/sandwiches and good service. EXCEPT on our last visit to the pool the weather had turned a bit cooler with wind expected. We went to the pool and were surprised to find the bar closed. On enquiring it turned out that the indoor bar was being used instead, but when we asked about food all we got was a shrug and were told food was only available from the outside bar. No information on where else we could go.
Overall, the hotel is a mixed bad of good and bad. Good facilities, good location, reasonable food, rooms that could definitely do with updating and a re-design, but overall let down by customer service and indifferent staff.
Don't think we'll go back to the 4* Fortina as we never really felt welcome - there are better, friendlier hotels in the area.

  • Stayed: September 2013, travelled as a couple
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3  Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

My first time in Malta, and won't be my last. This Hotel is in the middle of everything. Close enough to the Bar's and Cafes but far enough away to not hear them. Everything is close by including the bus service to Valletta. Service in the Hotel was good, as was the price of drinks, . but we never had dinner as it's too good outside. A great base for exploring and shopping..

  • Stayed: August 2013, travelled as a couple
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Thank PaulkScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

A really good hotel with value for money dine around choice of restaurants. The food we had in all of them was outstanding and we could choose where we wished to eat each day and even whether we had lunch or dinner for our halfboard status. We were upgraded to a harbour view room with balcony which faced south and so had sun most of the day. Even when quite cold outside it was great on the balcony (in Feb). The hotel is well placed for access to Valletta and to take the bus around the island.

Room Tip: Probably the higher you are the quieter it will be from the road if you are harbour side, with excellent views and sunshine.
  • Stayed: February 2013, travelled as a couple
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3  Thank Pauline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013

a pleasant stay at this hotel we were upgraded to a garden view room on the 7th floor which was large with a pleasant view of the garden perfectly clean and tidy, restaurants were good with good choice of set menu service was good in all but Table one. the only problem was booking them receptionist Stephania booked our first night at table one when arriving there was no booking it was actually made for two days later we then had to search for another restaurant that had space after this we gave stephania a list of which restaurants we wanted when and she said this had been done
two days later we turned up at our chosen restaurant only to find it hadn't been booked and we then had to find which one had. reception staff did not apologise for their mistakes and I assumed this happened quite often
the garden area was very pleasant with bars to sit in although the choice of wrap music was strange. the pool area was fine no problem getting sun beds and plenty of room in the pool
breakfast was fine with plenty of choice although perhaps providing tea and toast at the tables would be an improvement
staff were pleasant and helpful apart from reception and even the time share rep was polite and the free harbour cruise was worth it you only have to say no to his tour
all in all we would return here again and hope reception staff are better and the hotel has a better booking system for restaurants

open top bus tours are a good way to see the island

Room Tip: garden view rooms are larger
  • Stayed: October 2013, travelled as a couple
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1  Thank hilcrossEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

We were looking forward to stay at this hotel.As soon as we checked into our room, we were horrified to find out that the room ( 4* Hotel ) was stuck still in past.
Dirty carpet, which was not properly hoovered for many month, we discovered used condoms, pips from olives and bill from local supermarket dated more then 6 month previously.
When we complained to the manager we were offered cheap bottle of wine (less then 5 euro) from supermarket.
Furthermore, mould between tiles in the bathroom and dirty wall tiles did not lift our thought of staying here for the next 7 days.
To make it worse, the breakfast was based on greasy spoon cafe type with squash instead of juice and the only fruit was unripe melon.

  • Stayed: September 2013, travelled as a couple
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6  Thank Francisco D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FortinaHotels, Guest Relations Manager at Hotel Fortina, responded to this reviewResponded 21 October 2013

Dear Francisco D.,

We are dissapointed to hear about your bad experience with the room. Can you please get in touch with us through the hotel website's contact form so we can contact you back in person and get to understand more detail about the problem you've encountered.

Kind regards
Hotel Fortina Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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