We really liked this place at the start. The location is excellent, its quiet, the price is very good and the rooms were clean.
However, we started to notice things as we stayed that rubbed us the wrong way. One staff member in particular, Daniel was his name, was very antagonistic. In the middle of our stay he stopped us and insisted we pay for the room. According to their own guest book, you are supposed to pay the night before you leave. But he insisted and basically told me "your mistaken". So we went ahead and paid.
Additionally, I asked for some laundry to be done. Unfortunately they don't do laundry over the weekend so I had to put in for an "express" laundry on Monday. The bill came back from the laundry as 50 euro. It was for about 12 items, mostly underwear, so that seemed high, but I just accepted it was part of travel inconvenience. However, when I went to pay, Daniel said, oh no, its actual 76 euro!! That was nearly half the cost of our entire stay. When I pressed him and complained, as I clearly had a bill for 50 euro in my hand - he took almost an hour to investigate the issue and finally came back and said that 50 euro was a "mistake" and the price was 76 euro.
Finally, when I asked to keep the original receipt of 50 euro, (I wanted to review the issue later, since this all seemed extremely shady) he would not give me the receipt!! He outright refused, because it was the "wrong receipt". It was kind of incredible. So needless to say, I can't endorse them. Such a shame.
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- Also Known As:
- Astra Hotel Malta/Sliema