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“One night was probably enough................”
Review of The Victoria Hotel

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The Victoria Hotel
Ranked #2 of 28 Hotels in Sliema
Certificate of Excellence
Dublin
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
“One night was probably enough................”
Reviewed 14 November 2013

I must say the staff at this hotel are very helpful , they're just somewhat let down by the accomodation on offer . I stayed for one night as our usual hotel , The Palace next door was full. This hotel is in dire need of a makeover . Aircon didn't work in my room so I was moved ( not what you need at midnight ) to another room . It was OK for one night but I wouldn't want to stay any longer . One good point was the beer was cheap in the bar !!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DublinGwailo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Victoria Hotel, responded to this review, 26 November 2013
Dear DublinGwailo,

I would like to thank you for sharing your experience at The Victoria on Trip Advisor. Your time and contribution have been greatly appreciated.

We also would like to thank you for your constructive and valuable comments, which have been discussed during the weekly operations meeting. It is through your direct feedback which enables us to address certain situations. We are extremely disappointed to hear that your stay with us did not live up to your expectations and would like to apologise on behalf of all the team.

It is good to note that the hotel has embarked on a series of major projects, hence to ensure the best quality service at all times. In the past two months we have finalized two projects which are the total refurbishment of the indoor pool and the new Wifi system.

Presently we are redecorating the Copperfields restaurant and are currently working on plans to refurbish the rooms in the near future, there again with the scope to meet and exceed our guests' experience.

Once again we apologise for the inconvenience caused during your stay and hope that our commitment to continuously improve will make you change your mind to re-visit The Victoria Hotel when our sister hotel is full.


Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (425)
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English first
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 November 2013

We booked a 7 night stay at the Victoria Hotel. The room was a standard double, which had a small balcony with (limited) sea view. The room was clean and everything worked as it should. Decor was perhaps a little old fashioned - if you want modern clinical chic go for the Palace Hotel which adjoins the Victoria and shares the rooftop pool and leisure / spa facilities - all of which were first rate. By far the best feature of this hotel was the staff - friendly, always helpful and put the customer first - service from the front desk, restaurant and bar staff were all exemplary.
Location in Sliema was excellent - a short walk to buses and ferries to explore Valletta and beyond.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Victoria Hotel, responded to this review, 14 November 2013
Dear Stephen J

I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor.

We are delighted to hear that your experience at The Victoria was a pleasant and positive one and that the hotel managed to meet your expectations. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Victoria in the near future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sun City West, Arizona
Level Contributor
1,008 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 357 helpful votes
Reviewed 1 November 2013

Pros: good location in Sliema; you can walk down by the water, take the bus, go to lots of nearby restaurants. This hotel is connected to the 5 star Palace Hotel, and they share a gorgeous roof-top pool and sun deck. Rooms have outdoor patios.
Cons: front desk staff was helpful, but we continued to have maintenance issues with our room - bathroom door stuck, faucet dripped and flooded the counterspace, air conditioning wasn't consistent.
If you can manage to get a functioning room, then this is a good spot.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Soulefulltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Victoria Hotel, responded to this review, 8 November 2013
Dear Soulefulltraveler,

Thank you for your review.

We are extremely disappointed to hear that your stay with us did not live up to your expectation and would like to apologise on behalf of the management and staff.

Following my private message sent to you, I look forward to hearing from you directly.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 November 2013

We spent eight nights at the Victoria hotel. We had a standard twin bed room with a small balcony. The carpet was clean, no wear and tear as others have mentioned. No mold in the bathroom again as others have mentioned. Small frig. We requested and received a fan as we were too warm. It worked fine along with the a/c. There liquid soap dispensers but you do get a small bar at the bathroom sink. The safety deposit box in the room charges 2eu per night.There is free internet in the lobby and wifi connection. Down the hall on the 1st floor in the next door Palace hotel there are two computers and a printer that the Victoria patrons can use. There are two pools one indoor and one outdoor. Nice views.There is a good supermarket called Scotts a short walk from the hotel. It's closed on Sunday

Room Tip: Get a room with a balcony
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abiah3290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Victoria Hotel, responded to this review, 14 November 2013
Dear abiah3290

I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor.

We are delighted to hear that your experience at The Victoria was a pleasant and positive one and that the hotel managed to meet your expectations. I will gladly extend your praise to the mentioned staff personally. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Victoria Hotel.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 October 2013

I was looking for somewhere well located and not too expensive to stay while spending a long weekend with my teenaged son. The Victoria is situated in Sliema, a short walk from the ferry which takes you across the bay to Valletta. The thing I loved was that it felt really comfortable - from the generously sized, well-decorated and clean room, the stylish, relaxing pool area with its beautiful view across the city, to the elegant public areas. But best of all was the warm, courteous and helpful service which I encountered everywhere. This is a hotel to relax in, attractive, soothing, quiet, with no hassle. Don't miss the spa...

Stayed October 2013, travelled with family
Helpful?
Thank ZelleC2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Victoria Hotel, responded to this review, 14 November 2013
Dear ZelleC2013,

I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor.

We are delighted to hear that your experience at The Victoria was a pleasant and positive one and that the hotel managed to meet your expectations. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Victoria in the near future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham
Level Contributor
84 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 28 October 2013

Stayed here recently for a short break to catch a bit of sunshine before winter sets in here at home! The hotel is set in the centre of residential area of Sliema, away from the sea front, but it is very handy for walking to various parts of the seafront at Sliema and Balluta bay to St Julians. The room we had was perfect and had everything you needed. We ate in the Penny Black bar twice in the evening as it was such good value and very good too, the staff were exceptionally friendly and even took the time to come and sit with us for a chat! All in all, I would say you cannot go wrong if you book this hotel, unless you have serious mobility problems as the roads are quite steep and as I say, it is a 10 minute or so walk to the sea front and ferry point etc, but that wasnt a problem for us. The breakfast was extremely good too and if you are lucky enough to get some sunshine, there is a lovely rooftop pool and seating area.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pewter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Victoria Hotel, responded to this review, 30 October 2013
Dear Pewter,

I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated.

We are delighted to hear that your experience at The Victoria was a pleasant and positive one and that the hotel managed to meet your expectations. I will gladly extend your praise to the mentioned staff personally. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Victoria Hotel.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
la seyne sur mer
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 October 2013

We spent ten days to Victoria hôtel Sliema;we particulary appréciated the kindness of staff as well with reception that in room;calm hotel equiped with beautiful installations (swimming pools,solarium room of fitness,spa),located very well compared to walks in sea front and the sea shuttle to Valetta.Copperfieds is pleasant and for the dinner the food is varied and copious.
The staff is discrete but attentive and obliging.
Hotel to be recommended for a successful stay .

Room Tip: choose a superior room.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank simone t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Victoria Hotel, responded to this review, 30 October 2013
Dea simone t,

I would like to thank you for having honoured us with your presence and for taking the time, to submit your review on Trip Advisor, hence sharing your experience with other viewers. Your time and contribution have been greatly appreciated.

We are delighted to hear that your experience at The Victoria was a pleasant and positive one and that the hotel managed to meet your expectations. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

Whilst assuring you of our best attention at all times, we sincerely look forward to the pleasure of re welcoming and hosting you once again at The Victoria in the near future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Victoria Hotel

Property: The Victoria Hotel
Address: Gorg Borg Olivier St, Sliema, Island of Malta SLM 1807, Malta
Phone Number:
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sliema
#2 Luxury Hotel in Sliema
#2 Family Hotel in Sliema
#2 Romantic Hotel in Sliema
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Victoria Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
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Also Known As:
Victoria Hotel Sliema
Victoria Hotel Malta
The Victoria Hotel Malta/Sliema

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