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“Happy Stay”
Review of The Victoria Hotel

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The Victoria Hotel
Ranked #2 of 28 Hotels in Sliema
Certificate of Excellence
Kirkcudbright, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Happy Stay”
Reviewed 14 February 2014

Wonderful friendly staff only too happy to oblige. Breakfasts although there was plenty of it could have done with a bit more variety and a bigger selection of fruit. Rooms very clean and spa facilities excellent. I would have no hesitation in returning.

Room Tip: A balcony was a good addition for not much extra.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank KarenSA1794KW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, 17 February 2014
Dear KarenSA1794KW,

On behalf of all the team I would like to express my gratitude for all the lovely comments you posted regarding your stay at The Victoria Hotel.

We enjoy excelling and exceeding ourselves in order to give our guests full satisfaction and a guaranteed complete experience with as few flaws possible.

Your positive words give us all the more reason to keep on with the service we provide.

May we look forward to having the pleasure of welcoming you back for another pleasant and enjoyable stay at The Victoria Hotel.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (423)
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Consett, Co Durham
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 February 2014

The purpose of our trip was for my parents 50th Golden Wedding Anniversary. The rooms are nice, the food is good but i dont think it has enough variety.
However the staff are by far the best thing about this lovely hotel - Every single member of staff were excellent and very friendly. Nothing is too much trouble for these guys!!!!
Our transportation was very late to take us back to the airport and the reception desk rang them to see if there was a problem and to make sure they were on their way.
There was a bottle of wine and fruit in my parents room on arrival for their Anniversary.
Thoroughly great staff and atmosphere and would look forward to going again.

  • Stayed February 2014, travelled with family
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Helpful?
1 Thank MrsCus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, 17 February 2014
Dear MrsCus,

It is with great pride and pleasure that we read about the success obtained during your parents' 50th anniversary stay at The Victoria Hotel.

It is also quite flattering that you chose us for this memorable occasion. We do not take such matters, as with every other matter, lightly, and definitely enjoy going that extra mile in order to make it a stay to remember.

We look forward to the honour of welcoming you all back, maybe for another anniversary or milestone in your lives.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Epping, United Kingdom
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 February 2014

Front desk service was excellent but room was faded with battered furniture and food was not as good as I hoped for from a four star hotel. Hotel is up a hill from the promenade and the bus stop.
Didn't use the spa.

  • Stayed February 2014, travelled with friends
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Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, 17 February 2014
Dear John L,

Feedback from our esteemed clients is always welcome and it is only through your comments that we may assess how well the services we render as a 4-Star Hotel are being favoured with guests.

The Victoria Hotel is currently undergoing a general refurbishment as we like to keep the Hotel looking fresh and inviting.

The Chef and his kitchen team will be informed of your opinion and rest assured such issues are discussed in Management Meetings in order to always keep upgrading and providing a satisfactory final product.

Front desk staff are always there to help with your every need.

I am sorry to hear the Hotel was not everything you expected.

Suggesting you give us another try some time in the near future that way we will have a chance to prove to you that we are indeed a 4-Star Hotel through and through.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 February 2014

The Victoria Hotel afforded us three weeks of recovery from the darkness of a Scottish January. Chosen initially because of its quiet location and NO evening entertainment (we like a good night's sleep), the Victoria offered many other benefits: a spacious and pleasantly decorated room, kept scrupulously clean by Angela and her housekeeping colleagues; good food organised on a buffet system, with attentive and well-mannered dining room staff; and star hotel manager, Charles Abela, who made every guest feel very welcome and could, indeed, be described as "a ray of sunshine" himself. And, yes, the beds were comfortable.

It is true that you don't have a sea view unless you're right at the top of the building but the hotels along the front that do have a great view acoss the bay to Valletta are on the main road along the front, which, we have found in the past, can be a bit noisy. It only takes five minutes to walk between the front door of the hotel and the front of Sliema anyway, where you will find a frequent bus and ferry service. St Julians is also just a five minutes' walk in the opposite direction.

I enjoyed being able to use the indoor swimming pool on the seventh floor, a facility shared with the sister hotel next door, the Palace. We walked a lot so didn't feel the need to use the gym equipment in the fitness centre but it is there for those who like to maintain their fitness regime on holiday.

Just two suggestions: it would have been really nice to have had armchairs in our room, in which to catch up on the holiday reading; and a fixed showerhead in the bathroom would have avoided several unexpected episodes of showering the whole bathroom.

Overall, however, we had a lovely time and friends have already made a booking for April.

Room Tip: We asked for and were given a quiet room away from lifts and stairs on the fifth floor. However, we...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank RosScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, 12 February 2014
Dear RosScotland,

Angela, Charles and the rest of the team will be extremely pleased to know that they were instrumental in making your winter getaway at The Victoria Hotel a pleasant and relaxing one.

We like to treat our guests in a special, unique way and we appreciate the fact that you decided to book your stay with us.

The indoor facilities you enjoyed so much have just had a full refurbishment resulting in very positive feedback from all who have sampled the indoor pool / spa / gym area.

Your comments and suggestions are most welcome as your feedback gives us a clearer idea of which areas need retouching.

We look forward to the pleasure of welcoming you once again at The Victoria Hotel.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger, Norway
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 February 2014

After an unfortunate affair with an inappropriate mistress , power struggles and difficult politics Ferdinand II , king of the two sicillian islands had to exile his brother the prince and his princess to Malta where they settled in Capua Palace in the mid-1800s. Today, the palace is part of The Victoria Hotel and contains a number of suites and magnificent facilities. The neighboring building is St.James hospital. Ask for the suites at the reception.
I stayed in the Prince Franceso Suite ( named so after the Prince who was born here in March 1837) for ten days last year so I knew what to expect. And I was not disappointed this year when I stayed for a week.
Capua Palace has magnificent halls and stairs as the castle it actually is. There is no elevator in the building and there are 36 steps up to the suite. The suite offers a four-poster bed , a spacious bathroom and living room with sofa, chairs, table, fridge and TV. It has a very high ceiling. One can use a large private terrace.
History remains in the walls here and it is wonderful to be able to retreat to this great suite after a long day, or night, out.
At the reception Mr Portelli and his colleagues will assist you with whatever you need - in a friendly way and with a distinct sense of humor .
Highly recommended ! I will certainly be back!

  • Stayed January 2014, travelled solo
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Helpful?
2 Thank PerInge99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, 12 February 2014
Dear PerInge99,

Palazzo Capua is truly magnificent and yet it offers a peaceful haven in the hustle and bustle of Sliema.

History truly is in its walls and we have kept the tradition of true hospitality with the only intention of satisfying our guests' full needs and welcoming them back for further stays.

We trully appreciate your complimentary review on TripAdvisor, full of historical facts about Palazzo Capua itself.

Looking forward to hosting you once again.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 February 2014

We had a wonderful 5-night stay at the Victoria. From the moment we arrived until the moment we left we felt 100% welcome. Clean rooms, fresh towels each day, good food and such courtesy from the staff. During our stay I celebrated a birthday, and unexpectedly the hotel marked the occasion with a cake and a personalised card - a lovely surprise that only added to the enjoyable experience of our stay. Thank you to all staff, we will definitely consider a return visit.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Guy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, 5 February 2014
Dear Guy J,

At The Victoria Hotel we like to make our guests feel that they are at home whilst away from home and on reading your words, having reached this goal yet again is happily confirmed to us.

The fact that you would like to repeat the experience you had at The Victoria Hotel is both an honour and a priviledge to us.

Many thanks for sharing your comments on TripAdvisor and we look forward to the pleasure of hosting you again in the near future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com



Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 2 February 2014

We booked the hotel through an airline web site and were unsure where we were going to. Our room was big with all facilities including tea and coffee. Staff were wonderful, from our first dinner when they ensured we knew where everything was and how the system worked, to answering difficult questions and running after us when they thought we had left something behind. All were cheerful, welcoming and courteous. Hotel management held a cocktail party to which all guests were invited. We felt nothing was too much trouble and all were eager to please. our room on the 5th floor overlooked the hospital was quiet al all times. Beds as comfortable as at home. Everywhere was spotless. Breakfast was a choice of everything including cooked and traditional. Dinner was self service and could have been 6 courses. Main course choice was wide and reflected the international nature of clientele. We thought prices very reasonable. We hope to return next year.

Room Tip: Our room on the 5th floor overlooked the hospital with distant sea views was quiet.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank waffler_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this review, 5 February 2014
Dear waffler_2,

We like surprises too, and for this reason we are definitely very happy to hear that The Victoria Hotel has pleasantly surprised you and exceeded your expectations.

At The Victoria Hotel you can rest assured that it is not a matter of pot luck, but guaranteed relaxation and total satisfaction whatever your needs and likes would be when staying at our hotel.

We are honoured that you stayed with us and we look forward to the pleasure of welcoming you back for an equally pleasant stay.

Suggesting you also try the newly refurbished and hugely popular indoor pool/spa/sauna area
and if you haven't been, The Temptasian Rooftop Asian Fusion Restaurant for an unbeatable culinary experience with amazing views.

Your comments and praise here on TripAdvisor are extremely appreciated.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Victoria Hotel

Property: The Victoria Hotel
Address: Gorg Borg Olivier St, Sliema, Island of Malta SLM 1807, Malta
Phone Number:
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sliema
#2 Romantic Hotel in Sliema
#2 Luxury Hotel in Sliema
#2 Family Hotel in Sliema
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Victoria Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
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Also Known As:
Victoria Hotel Sliema
Victoria Hotel Malta
The Victoria Hotel Malta/Sliema

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