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The Victoria Hotel
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Reviews (2,151)
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1,043
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All reviewspenny black barcharles portellirooftop poolsister hoteljunior suitelovely hotelfront office managerair consea frontreception staffquiet areapalazzo capuanice balconyasian restaurantvery pleasant staytop floorbreakfast and dinner
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953 - 958 of 2,151 reviews
Reviewed 29 March 2014

Stayed for a week this time (4th time). Staff were excellent. Nice to see old faces - Charles, Martin, Joe, Stewart, and some new ones too. The overall service was excellent as ever - olde worlde hospitality and service with a smile... Room was clean and comfortable.

The date slices for breakfast - LOVED them... The croissants were great too.

Couldn't want for a better hotel in Sliema..

Room Tip: Back of hotel is quieter but in shade most of the day - not much use for sun tans....
  • Stayed: March 2014, travelled as a couple
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Thank DianaShiatsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this reviewResponded 4 April 2014

Dear DianaShiatsu,

It is with great pride that we read of the success your fourth stay at The Victoria Hotel turned out to be.

We like to feel that our service provides guests with a 'home away from home' feeling while making sure all wishes are met.

Charles, Martin, Joe, Stuart and the rest of the team, be they familiar faces or new ones, are always ready to give service with a smile to all guests at The Victoria Hotel.

May we have the pleasure of hosting you for more relaxing stays.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014

Situate up the hill from main road into Sliema and Valetta,its a good hotel in a mainly residential area with the hospital next door. Sister hotel The Palace is joined at the rear via the Fitness Centre and Spa. Nice public rooms with free wifi in lobby. Restaurant and bar, Good breakfast. Evenings if you don't want the restaurant there are not many places around to eat unless you walk down to the front or go to the pub around the corner. We were up on the 7th floor by the fitness centre and had a view from balcony out to sea. Room was adequate as was the bathroom. It was clean and fresh linen and towels daily. Tea and coffee making facilities. The over the bath shower water leaked onto the floor and there was a crack in the patio door and a plug socket didn't work but these are things a minor refurb wouldn't take long to rectify and wouldn't put me off staying there again. There is an indoor and outdoor pool which we didn't get the chance to use. The staff were all very welcoming and helpful.

  • Stayed: February 2014, travelled as a couple
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Thank pandora0225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this reviewResponded 4 April 2014

Dear pandora0225,

You kindly took the time to submit your review on TripAdvisor and we thank you for this.

All feedback from guests is appreciated and rest assured that while we enjoy hearing that you had a good stay at The Victoria Hotel, your suggestions are always acknowledged and discussed on Managerial levels.

Hopefully you will return for more stays at The Victoria Hotel, and this time, try out the pools too.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014

Another great stay at the Victoria Hotel. What more is there to say? Many Maltese hotels that I have stayed in before treat guests as an inconvenience, but at The Victoria Hotel every guest is treated like an old friend, whether they are a new or returning customer and receive a welcome which is so very genuine too.

You will also note that the management also reply to every Trip Advisor review and each is individual to the actual comment. Some establishments quote a standard reply whilst most do not bother at all. The Victoria Hotel is different in so many areas.

The staff go that extra distance to be helpful far beyond the bounds of duty and so are much better than in other places I have stayed. All staff seem to be very happy working at The Victoria and all will greet you as you pass. The public areas are kept clean and tidy at all times and make a great first impression that one cannot recreate afterwards. It is impressive.

The hotel has undergone and is still undergoing improvements, although as a guest you will not notice any ongoing works. The two new lifts are now fully installed and are superb. At most times you will wait just a few seconds to be whisked smoothly and effortlessly to your floor. The rooms are still being upgraded and mine now sports a shaving mirror, soap and toiletries, which one would expect ,but had been removed for ‘environmental’ reasons. These are now back and are superb and efficiently replaced daily where necessary. I am told that there are some ongoing improvement still to be made to some bathrooms but mine was quite satisfactory with no problems, most acceptable in fact. The chambermaid service is most excellent too.

As a returning guest of some years, I can see what great customer service achieves, I was looked after very well indeed, especially bearing in mind the hotel seemed mostly full or nearly full for all of the happy two weeks I spent there.

There have been some minor upgrades to the always most excellent breakfast. New cooked breakfast dispensers have been provided, but best of all, real fruit juices are at last used and this is, in my view, the best improvement to the otherwise most excellent breakfast. There are quite a few options for different teas and coffees which you can choose. Maybe sometimes the cooked food could be a little hotter and this applies to dinner as well, but this is a small point compared with all the other excellent service and presentation.

The restaurant staff were great, efficient, speedy, helpful and kind and despite how busy they might have been, were always happy to exchange a few words. Although there are so many choices, never overlook the Maltese bread. Sadly it doesn’t travel well, so it’s not easy to take home a freshly baked loaf from a local baker, but when fresh, as it always is at The Victoria, it’s wonderful. So make the most of it whilst in Malta. I don’t think I have seen so many choices for breakfast, salads, cold meat, cheese, butter or spread, fresh fruit and tinned fruit to add to the yoghurts and much more. There is a choice of preserves and Maltese pastries every day. I can make my breakfast feast last me almost all day!

There is a popular bar with friendly staff. Snacks and meals, along with special offers on food options are available too.

I feel sure that I will have missed out some improvements and unsung staff heroes but I don’t mean to. If you don’t mind the slight hill from the Chalet bus stop rather than the Sliema front steeper hill, then I feel sure that you will be delighted with this hotel. You still may not get a seat on the bus, but at least you’ll probably squeeze on. Just look at some of the other comments on Trip Advisor to see how many customers love The Victoria.

If I could put up with the sadly deteriorating bus service and the summer heat, I could live in this hotel all year!

Many employees in Malta treat customers as an inconvenience. This hotel shows how it should be done, which says much for the management too. In a happy environment the staff will happily provide a service of this quality and then the customers will keep returning. I know I will.

Thank you to all the staff for a great time and for arranging some nice weather too.

Room Tip: Never had a bad room so I have no tips!
  • Stayed: March 2014, travelled solo
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Thank SIRNED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this reviewResponded 4 April 2014

Dear SIRNED,

Thank you for placing your glowing review about your recent stay at The Victoria Hotel on TripAdvisor. It is with great delight that I read it is not your first visit either.

Your words of praise are extremely well received and serve as encouragement and confirmation to keep moving ahead with the customer service we provide.

As you mentioned, refurbishments are still underway, however, we do our utmost to cause our guests no inconvenience at all while going about our daily routine. Service with a smile is certainly one of our mottoes here at The Victoria Hotel.

I cannot thank you enough for the positive comments you wrote regarding all aspects of a standard stay at The Victoria Hotel.

On behalf of all the Management and staff I look forward to the pleasure of hosting you on many more pleasant stays.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

The Victoria Hotel has the kindest and most competent personnel. Although I cite Dorianne and Charles as going beyond their tasks, everyone was most helpful. Just two days after our arrival, I became sick and was admitted to St. James hospital next door to the hotel.

Upon return the hotel staff went out of its way to ensure the comfort and special meals for me. On my birthday arrived water, a lovely card and fresh fruit.

The main restaurant has plentiful buffets and the informal Penny Black Bar serve excellent food.
Martin was very helpful in providing a special diet.

Our room was cleaned daily by Angela, whose good humor and dedication to task were admirable.

Room Tip: A room on an upper floor, where you can't see the sea.
  • Stayed: March 2014, travelled with family
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1  Thank Thellie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this reviewResponded 4 April 2014

Dear Thellie2014,

It is unfortunate that you fell ill during your stay at The Victoria Hotel. Luckily the private hospital is situated in the adjacent building as you now know.

Every guest is unique and no holds are barred when it comes to our guests' complete satisfaction and well being.

You are most welcome to visit again. Dorianne, Charles, Martin, Angela and all their colleagues will certainly be most happy to see you.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

Good hotel,maybe not 4 star but good rooms ,beds were comfortable ,swimming pool was small but good ,step's going into the pool we're very sharp at the edge. Hotel was a bit far away from the prom
And at the top of the hill ,which was a good climb

  • Stayed: February 2014, travelled as a couple
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Thank smilern.ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Victoria Hotel, responded to this reviewResponded 4 April 2014

Dear smilern.ireland,

Your feedback is always welcome as any comments and suggestions put across by our guests are always acknowledged by being discussed with The Victoria Hotel's Management Team.

Having said that, we strive to give the best service possible and look forward to hosting you yet again with an even better service than your first experience provided.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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