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All reviews serviced daily buffet breakfast tea and coffee bars and restaurants bus stop buses seafront gozo
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Reviewed 25 September 2017

The images on the website for the hotel are misleading and other than there actually being a pool, there images of this area bear no relation to the reality. There is no sign of the sunbeds shown. The area was dirty and the sunbeds were mainly broken with dirty cushions.
We had the same experience as the previous reviewer and they were at the hotel at the same time as us and complained to the Mercury rep immediately before us.
The towels and bedding are old and worn and need replacing as well as a a larger supply as we were told that they could not supply a fresh towel as they were still being washed.
The restaurant and quality of food was so disappointing that we ate out after the first night even though we were half board.
Genreally the hotel is very run down and needs a complete refurbishment.

Room Tip: Choose another hotel.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank BluePhil57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

Do not book this hotel! We booked through a travel agent, two weeks before our trip, on business. We arrived to be informed our room was not free as the people staying there were in a hospital but they expected them to vacate the room in a few hours. Not trying to be unreasonable we agreed to return in a couple of hours. Then we were messed around for an hour, finally we were told they found a room in a hotel across the road. We decided not to stay in a room slightly worse than a local prison cell. We were offered another room in the park hotel, in was embarrassing to be called a hotel room. Finally they found us a room in a hotel several miles away this was 9 pm by now. On the way we found our own room in another hotel and never went back! The travel agent can fight them for the money that was paid. It is not a 4 star hotel, the carpets were disgusting, and they clearly overbooked and lied about it. Just don't stay there!!

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
5  Thank hendermi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

Awful hotel claims to be family run I'm glad I'm not related rude staff just shrug shoulders and walk away reception particularly bad
We were without towels for two days as they were drying my god what a shambles

Asked questions re cashing travellers cheques as they don't given info where to go no they were wrong when I queried she just shrugged her shoulders and walked away
Food was tasteless and often certain dishes ran out and when highlighted to staff they just walked away
Cleaners only seemed to make the bed and sweep

How this hotel can be a four star I'm amazed stay away

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank malefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2017

As with the other reviews, we found this to be a very poor experience. We too had holes in sheets, towels missing and staff that to be called disinterested would be a compliment.
One extra bonus for our stay in September was a huge piece of scaffold in the lobby dropping plaster and on one occasion a big piece of metal into the lobby.
The manageress (Antonella Sammut) lied to us on at least one occasion though we believe other times regarding boarding pass / emails were also misrepresented.
The rep for Mercury seemed to not fully take on board our complaints and said that very few people complained which is hard to believe and we actually spoke to other couples making complaints. Apparently our expectations were too high though we only had expectations from the website. I wish I had visited these reviews before going though it is hard to see how this hotel has 3/5 on trip adviser as all the reviews read are poor as is mine.
How on earth can this call itself a four star hotel.

Room Tip: Don't bother, stay somewhere else
  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2017 via mobile

Check in took ages as they didn't seem to really know what they were doing.

Room was basic, dirty tissue left on dressing table, hairs in the bath, mouldy sealant, towels looked dirty.

The bed was okay although there was no mattress or pillow protectors. Pillows didn't smell very nice either.

Don't think I will stay here again.

Stayed: September 2017, travelled on business
Thank rpuk6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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