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“a reasonably good hotel ruined by poor staff and chain smokers”
Review of Fortina Spa Resort

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Fortina Spa Resort
Ranked #10 of 28 Hotels in Sliema
Reviewed 17 May 2011

We arrived midmorning on a Saturday and were booked in by a surly receptionist. We were unable to see the room and were told to go away till later, with no ideas given about where 'away' might be. No advice or information about the hotel and it's surroundings.
We were directed to leave our luggage and carry on bags which would be put in luggage room.
We managed to locate the waterside bar and pool, actually belonging to the 4* sister hotel next door but used by both. Very cramped area populated by chain smokers but a good view.
Service here was very slow and the only snack available was one type of sandwich, very soggy.
Later we returned to the reception area to find it desterted along with our carry on bags in full view of all the people coming and going.
We did eventually get to our room, very well appointed and comfortable.
Our experience with the reception bar staff did not improve over the week. Housekeeping and restaurant staff were very good indeed The managerial staff were conspicuous by their absence despite a request to see them.
It is advertised as having several restaurants but 2 were closed down.
The hotel was far from full while we were there but the outside areas must be impossible when fully occupied

  • Stayed: May 2011, travelled as a couple
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Thank discernment47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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925 - 931 of 1,396 reviews

Reviewed 11 May 2011

i have been here 2 years ago i think the hotel has gone down since i last went our room was ok i think it had been refurbished overlooking the gardens but heard lots of people complaining about there rooms room and hotel was clean breakfast was fine good choices dinner was awful not much choice meat was ok but gravy tasted sour every time we tried it so went without mash potato was powderd mash like smash it was mash one night then chips alternative nights one night jacket potatoes which were hard puddings ok if you like instant custard cakes were nice spa very expensive had treatment body wrap was not worth it went for spa sante 36 euro not worth it not enough staff around 2 on bar area one collecting glasses one serving so stood at bar around 15 mins before getting served there are better hotels in malta which are cheaper than this one waterfront up the road looks nice had a look half price of fortina i wished i had gone on bed and breakfast only as nice restraunts nearby entertaintment awful in fact the bar emptied one night

Room Tip: garden rooms are larger than seaview rooms
  • Stayed: May 2011, travelled as a couple
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Thank sindycharly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2011

First visit to Malta. Island is fantastic. Booked the holiday at Christmas when we wanted to go somewhere warm asap. Booked through Thomas Cook and rightly or wrongly got the impression the Spa was out of town. Didn't realise the Spa and the hotel were in the same complex. Would have booked the Spa if we knew this. In the event we booked a sea view room in the hotel. On arrival we found we had a very small room but a great view from the balcony over Valletta. Room was OK and housekeeping was good but toilet tiles were filthy beyond the level of normal reach. Food in the main dining room was consistently good both in quality and range of choice. Service in dining room was abysmal, nothing to do with the quality of staff - they were simply overwhelmed. In the frustrating busy times there was nothing to show who was actually in charge of the service (the head waiter had a badge which you had to be close enough to read). The entertainment in the bar was reasonable, however it has to be understood that the background music in the bar is for the entertainment of the staff and not the patrons. At one stage early in our visit the staff members turned the level of the boom boom music well above the normal level then started to spray cleaner fluid towards the tables that we still occupied because they wanted us out. After the first week I told my wife I would upgrade us to 5 star. We went across to have a look and as we did so a staff member pushed in front of my wife towards the revolving doors, while at the same time talking and laughing on his mobile phone. The place has potential but needs somebody to pull it together. May return to Malta, but never there.

Room Tip: Take a sewa view
  • Stayed: May 2011, travelled as a couple
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Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this reviewResponded 13 July 2011

Dear carolione,

We would like to thank you for sharing your feedback on this website. We are disappointed to learn that we did not manage to give you our renown five star service. We are constantly trying to better our service and therefore, appreciate feedback. Please be assured that all your comments have been well noted and passed onto all appropriate personnel for immediate action.

Best wishes,
Fortina Spa Resort team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2011

We booked an all inclusive five day break at the Fortina Hotel with see malta and were upgraded on arrival to the 5* Fortina Spa. The whole experience was brilliant except for the unfortunate 2 days of cloud and wind(it even rained) but there is quite a lot to do and shops aplenty to wander round. There was a complimentary boat trip and two therapys included plus a short ferry to Valleta which is just across the bay and is steeped in history with numerous museums if you are into that sort of thing.
The changing of the guard in the square outside...Buckingham Palace...yes true was a nice spectacle and the town itself is OLD like an italian town mixed with the middle eastern influences.
The people are lovely and everyone speaks perfect english which is great for us.
There are a lot of italian visitors as sicilly is so close.
The food at the hotel was perfect with a lot of variety and roast beef with yorkshires(plus lots of other things0 on Sunday.
There are restauraunts where you need to book and they are all included with the all inclusive package.
Great gym and the spa has lots of treatments. theres also a hair and beauty salon where the lovlet scottish lass gave me a great head massage and cut and blow dry.
All in all wonderfull and well worth the money.
Im definatley going back!!!!

  • Stayed: April 2011, travelled as a couple
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3  Thank LizMol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this reviewResponded 5 May 2011

Dear LizMol,

Thank you for sharing your experience with us on this site. We are delighted to learn that you enjoyed your stay at the Fortina Spa Resort!

We look forward to welcoming you back in the near future!

Best wishes,
Fortina Spa Resort team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2011

Arrived late at night/early morning, reception staff were pleasant and very efficient. The spa pool bedroom was still amazing. The food was second to none. No wonder the restaurants gain so many awards. The serving staff were always so attentive meeting our every need.
We had the spa bedroom with pool and this was huge, the tower rooms are much smaller, but you pay for what you get. The 4 star part of the complex I cannot write about, but it seemed OK.
The Thalasso is worth a visit, as is the Spa Santé. Only went once as the room came with spa, Dermalife machine and concentrated sea water swimming pool (floatation pool) which offers underwater massage are also available.
If I could pick a fault it would be the lack of English channels on the TV. But I didn't go there to watch the TV!
The view to Valletta is worth a million Euros as I sat and watched this view for many hours as it changed every minute.
The shopping centre is a short walk down the promenade and has a good selection of shops.
Would I go again? Yes,

Room Tip: Book very early!
  • Stayed: April 2011, travelled as a couple
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3  Thank Michael_Coats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this reviewResponded 26 April 2011

Dear Michael_Coats,

We would like to thank you for sharing your holiday experience with us on thie website. We are happy that you enjoyed your stay with us yet again and would be delighted to welcome you back soon!

Best regards,
Fortina Spa Resort team

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Reviewed 21 April 2011

I would agree whole heartedly with the other reviewer who stayed in the hotel from 9th April too as her comments mirror mine.

We were married at the Fortina 5* five years ago and returned last year and bought a timeshare week. This was our return trip on the free week they threw into the timeshare deal. It was half board, but this only includes the main buffet restaurant in the 4* for evening meals and breakfasts (this restaurant was upgraded last summer and is lovely), and lunch in the Italian restaurant (if we wanted to swop).

My parents however were in the 4* and I got a super deal with www.greatlatedeals.com which included dine around. Now this is fantastic offering a half board package eating in 5 of the 7 restaurants with a huge set menu at each. HOWEVER, only 1 or sometimes 2 restaurant is open each evening and this would invariably be fully booked. The receptionist was helpful and sweet, but could not magic up a vacancy! I was just glad that we did not upgrade to all inclusive or the dine around package as well.
This is a huge problem as the hotel was full and there were not enough dining places for everyone. Everytime you went down to the reception someone would be complaining.

All of the staff are wonderful and genuinely want to help, greeting you even in the corridors.

There was also maintenance work which was very annoying so near to Easter. The 2 indoor pools were both freezing cold as there were problems with the boilers. The indoor jacuzzi was warm, but absolutely filthy dirty and desperately needing updating. The garden pool bar was also annoyingly closed.

Going to the Fortina 5* is like a comfy pair of old slippers and I fall back in love every time. Everywhere you walk you hear people mention "last time". Wth guests returning year after year I just worry that the hotel is taking the money but not keeping up the high 5* standards.

Yes I recommed everyone to go and enjoy the wonderful Fortina Hotel, but I certainly would not spend thousands of pounds and would find a deal first.

Room Tip: Find a great deal on another website.
  • Stayed: April 2011, travelled as a couple
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1  Thank cathhughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2011

After initial problems which were deallt with within hours by the efficient management team, we had wonderful time. Total luxury with attentive staff and wonderful food. The spa treatments in our own bathroom made relaxing a total joy. We have promised ourselves return visits at least once a year, starting in October/November 2011.

Room Tip: Excellent garden view spa rooms with balcony
  • Stayed: March 2011, travelled as a couple
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2  Thank Juliagofind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this reviewResponded 26 April 2011

Dear PADDOCKWOOD137,

Thank you for sharing your experience at the Fortina Spa Resort on this site. We are delighted to learn that you enjoyed your stay with us.

We're looking forward to seeing you again in October/November!

Kindest wishes,
Fortina Spa Resort team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fortina Spa Resort

Address: Tigne Seafront, Sliema, Island of Malta SLM 3012, Malta
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Sliema
#5 Romantic Hotel in Sliema
#5 Spa Hotel in Sliema
#6 Luxury Hotel in Sliema
Price Range: £127 - £862 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fortina Spa Resort 5*
Number of rooms: 220
Official Description (provided by the hotel):
Situated in central Sliema, adjoining Malta’s trendiest shopping complex (The Point) offering the largest choice of fashion & designer outlets, the Fortina Spa Resort is Malta’s newest 17 storey 5 star hotel. The resort faces south with magnificent views of Valletta’s bastion walls across the water and is home to the World’s 1st Therapeutic Spa bedrooms. It is the ideal hotel to indulge in a numerous variety of Spa treatments, excellent cuisines from around the world and one of the best locations on the island. Restaurants :- Taste Restaurant (Vietnamese & Mediterranean Cuisine)CanThai (Chinese & Thai Cuisine)Momo’s Ristorante Tigne (Italian & Mediterranean Cuisine)Il Giardino PizzeriaSaReGaMa (Authentic Indian Cuisine)Moroboshi (Japanese Cuisine)Bars Limes Bar (indoor)Island Bar (outdoors – weather permitting)Swimming Pools :-Outdoor Garden Pool and separate Splash Pool2 Indoor Swimming PoolsSpa Centres(see descriptions below)Thalasso Spa MediterraneeSpa Sante Belle Epoque Beauty CentreHypogeum Body, Mind & Spirit CentreOther facilities Conference facilities Fully Equipped Fitness Centre 24 hour room serviceAdded Value For All Our Guests :-Cruise of Malta’s Historical Grand HarbourUnlimited access to Fortina Fitness Centre ... more   less 
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Also Known As:
Fortina Hotel Sliema
Fortina Hotel Malta
Fortina Resort
Hotel Fortina
Fortina Spa Resort Malta/Sliema

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