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“fantastic weve just ree booked for sept”
Review of Fortina Spa Resort

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Fortina Spa Resort
Ranked #9 of 28 Hotels in Sliema
Birkenhead, United Kingdom
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“fantastic weve just ree booked for sept”
Reviewed 8 August 2011

we stayed in a spa room more than met are expectations we had are owne pool and spa behind the bed.
we loved the thai food infact am now a convert the staff where very pleasent and it was very clean and tidy

we have now re booked to go back on the 8th of sept with 6 friends we loved the spa and the maltese people are warm and welcoming

rgds mike and lynn

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
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Helpful?
1 Thank akula389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, 17 August 2011
Dear akula289,

We would like to thank you for sharing your experience with us at the Fortina Spa Resort. We are delighted to learn that you've enjoyed your stay with us and look forward to welcoming you back in September.

Warm wishes,
Fortina Spa Resort team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2011

We were a little disappointed on arrival in the hotel lobby - the decor was dated and reminded us of a few '5*' hotels we have visited in India. However, spirits lifted when we reached our room (unaccompanied) which had a magnificent view of Valetta. The room was contemporary in style - unlike the lobby - smartly decorated, excellent bathroom etc. No complaints here.
We were on half-board, entitled to breakfast and the evening buffet meal in the 4* section of the hotel next door. The food here was pretty variable. The cooked breakfast looked very greasy and we avoided it, sticking to cheese/cold cuts. The evening meal was quite canteeny and we soon started eating out. (Actually finding a decent meal out was tricky too, unless you wanted to pay for top end restaurants.) Every bottle of red wine we had was warmer than room temperature, not so good.
The gym was a disappointment, ancient kit, half of it out of order or missing parts, very poor air con in the main gym area (not helped by the door not shutting).
The pool next to the rear of the Spa Hotel is pleasant and supposedly child-free but only a small area of the garden gets sun and the loungers here are snapped up early, forcing us to go over the road to the larger family pools. Here there are as many loungers as you could possibly get in the space. Definitely not a 4/5* experience.
To end on a good note, the staff were generally very pleasant and helpful, but I am afraid we will not be returning.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
3 Thank Chip4Brains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, 17 August 2011
We would like to thank you for sharing your experience with us at the Fortina. However, we are unsure which Hotel you stayed at due to the confusion with the Restaurants.

Guests staying in the five star Fortina Spa Resort normally dine in Taste Restaurant for Breakfast since La Vallette Restaurant is part of the four star Hotel Fortina.

Please be assured that all your comments have been well noted and passed onto all those concerned.

Kind regards,
Fortina Spa Resort team
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barneyjan
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 July 2011

21-28th July This was a one week last minute break for 2 (mature) ladies to get some sunshine. We originally booked for the 4* Fortina Hotel through low-cost holidays. Having read many reviews,we were expecting, and got, a very small room with a seaview. However, upon returning to reception having had lunch at the lido pool after a very early start from home, we were offered an upgrade to the 5* Spa resort in a spa bedroom for 50 euros a night. We accepted this, and were not disappointed. Although the new room did not have quite as good a view,(side seaview) the facilities in the room were second to none. We detoxed, jacuzzi bathed, steam showered and generally enjoyed this no end. We also enjoyed the half board dine around.

But....... WHY OH WHY OH WHY do the staff have to use the phrase 'are you in the 5* or 4* hotel????????? It really does make Fortina Hotel guests feel second class. True, there is a very big difference in ambiance of the two hotels....but please do not make the guests feel uncomfortable. We all haved saved and worked hard for our holidays, and management should bear this in mind. I say this because although we upgraded our room......costing us £175 each extra for the week, this did not include any upgrades for the food, as we were constantly reminded. Much nicer for the staff to ask ' are you staying at the Fortina Hotel or the Spa Hotel'?????????????????????????????

Some good and bad points regarding food and the various restaurants...The dine around option is great value. BUT>>>>>>The Indian restaurant is no longer run by the hotel, but by an outside restaurant. Because we had upgraded, we were told by them that we could eat there a-la-carte, and not from a set menu. Full marks....and not at a huge cost to them, I think. On the opposite scale, the chinese, italian and mediterranean restaurants all made a point of looking at the hotel card and saying 'oh, you are in the 4* hotel,(even though we had upgraded to the 5*) so its menu 'c'. Very different. And do not bother with the buffet restaurant...we only ate there 1 night. The food was cold, and very unattractive, the staff bored, we could not wait to get out. Thankfully, we did not have to eat breakfast there, as were told by the reception staff at the Spa Hotel when we changed hotels that we could take breakfast in 'Taste', which was the very nice 5* restaurant.

The young lady on the concierge desk in the spa hotel deemed to let us eat at the japanese restaurant on one night, but again, we really felt that this was a big favour!!!!!

Other points to watch....the lido pool was very crowded, hot and not very clean. Lots of non hotel guests, and on our day of arrival, no checks were made so presumably anyone can use the facilities. We ate lunch there upon our arrival amidst dirty tables and flies everywhere. Needless to say, we did not return.

Garden pool is lovely, but please, no children with lilos etc etc...this should be a space for grown ups. Likewise the outdoor jacuzzi. My friend and I had to ask children to leave on several occasions, as they were using it for a jumping game. Not great when you want to relax...and the parents were no-where to be seen........
The spa area was wonderful, but because we had the spa bedroom, did not feel the need to have any treatments. But the thalassotherapy sessions were good, and the staff pleasant. We liked the indoor pool, but would have appreciated an earlier opening in order to swim before breakfast.
Good Points.... when we had small problems with the room, maintenance came immediately. Room service was very prompt with the ice. Reception staff were efficient and courteous. Restaurants were clean (apart from lido) and food well presented. Towels plentiful, and we liked the fact that we did not have to sign for them. The hotels are in a great position, and we were able to walk out at night along the promenade without being accosted by time-share or other touts. The free harbour cruise was delightful. And if you get the chance, go to one of the villages when they have a celebration....the fireworks were better than Edinburgh at Hogmanay!
All in all this was a great break in a very nice hotel. Go with your eyes open, and enjoy the facilities. If our husbands are lucky, we shall take them next time.

Room Tip: book the 4* and pay for an upgrade when you arrive
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  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank barneyjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2011

The hotel has two parts, the 4* Fortina and 5* Fortina Spa Resort. We stayed in the 4* Fortina on the “Dine Around” all inclusive package.
If you are visiting as we did on the 4* all inclusive “dine around” package then I would advise you to establish what exactly the package includes. On arrival at the hotel you are given a photographic ID known as the “Blue Card” card this is your passport for the all inclusive package and you will be asked to show it in the restaurants. The card clearly shows your room number and name.
The 5* resort has a very attractive garden pool with a centre piece sunken bar. This area is very peaceful and a great place to sunbath and unwind however space is very restricted and because of it’s location in the middle of the complex by early afternoon both the pool and most of the sun bating terrace are in the shade. There is a further area to sunbath at the top end of the terrace where you get good sun most of the day this area has a small children’s plunge pool and a small Jacuzzi type pool just big enough for four people at a squeeze. Your 4 * all inclusive package allows you to use the garden pool however your “Blue card” is not accepted at the garden bar.
The indoor garden bar opens from 21:00 to 01:00 and your “Blue card” is accepted here. We used the indoor garden bar on a few occasions and found we were the only people there. Surrounding the garden bar are a number of restaurants including an Indian, Chinese & Thai, Japanese and Italian you can use any of these on your “blue card” on a pre book basis but only for the set meal otherwise you have to pay. As a hotel resident you qualify for a 25% discount in the restaurants. Bookings are made through the 4* reception desk. The Indian restaurant has to be booked at least two days in advance so you have to plan ahead, however it never seemed full and on the night we had booked we were two of only eight diners. I counted the tables and they can easily deal with up to 50 covers. We really couldn’t understand why you had to pre book. The Indian food was average.
The main restaurant “ La Vallete” in the 4* hotel is where you will find yourself most of the time all the meals including lunch and dinner are served as a buffet on a help yourself basis. You can use your “Blue card” here for both lunch and dinner. Be advised you can only get tea and coffee in the restaurant at breakfast.
Overall the food is average and the service can be slow. The staff are friendly but never seem to smile.
The terrace bar at the front of the hotel is joined by an underground walkway so no need to cross the road. The terrace bar and outdoor pools definitely drag the hotel into the 3* star category or even lower. The whole area is desperate for a make over and is dirty. Tea or coffee is available at this bar but only in polystyrene cups and the coffee is served from a vending machine. All other drinks are served in same size plastic cups that may be ideal for spirits but are totally inadequate for beer. The cups are about half a pint which puts the price of a pint of beer to well over £5 for those who have to pay. Fast food is served at the terrace bar at lunch time, but once again you can’t use your “blue card” for bar food. There doesn't appear to be any reason for this.
Above the terrace is a recent addition the outdoor cocktail bar. It is a pleasant area to sit and drink in the evening. The hotel is pushing this for the passing footfall and once again you can’t use your “blue card” here.
Overall we felt that as a 4* all inclusive resident they didn’t really want you to use any of the other bars in the complex.
Accommodation, we stayed in the 4* superior sea view room, not knowing what the non superior rooms were like then I have nothing to compare it to. The room was light and airy with floor to ceilings windows and a small balcony. The view from the room across the harbour to Valetta is fabulous ruined only by the dirty windows. The en-suite consisted of a wet room type shower big enough for two but no bath.
We upgraded on the last night to a 5* bridal suite. The accommodation was superb, with a Jacuzzi at the head of the bed, a private pool on the roof terrace with BBQ facility and fridge. The en-suite consisted of a steam room shower, massaging bath, and a detoxification pod. My only criticism of these rooms is they are very dark due to there location you need a light on all the time, and the private roof terrace pool was in shade a lot of the time and totally overlooked by the 5* tower block rooms, so it’s not very private.
There is no Wi-Fi connectivity anywhere in the 4* hotel for 2011 this is unacceptable. There is free Wi-Fi in the 5* reception and around the garden pool. Free WI-Fi should be available in every room. Would I come back, not a chance. Would I recommend it? For the price you can get a better and nicer accommodation elsewhere on the island and in the West Indies or Indian Ocean. Overall this is not a 4 star hotel, it is a three star hotel with some 4 star facilities. The indoor pool and gym in the 4 star are closed on Sundays.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LondonPlod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterlooville, Hampshire
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 July 2011

For a timeshare owner - who was getting half board - and paying the upgrade to AI in all restaurants I am very disappointed that the Indian and Japanese are going private. No All inclusive either. Standards have really dropped and My wife and I will be selling our timeshare to whoever wants them for peanuts as we will not be coming back again to The Fortina. A fatal error on behalf of management - most people don't drink that much as they are well into their 60's to 80's. Bad move. Goodbye Fortina staff - who will be missed by us.....

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
12 Thank Glyn60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, 3 August 2011
Dear Glyn60,

We would like to thank you for sharing your thoughts on this website. We are disappointed to learn that you will not be returning because we have abolished the All Inclusive. It is unfortunate that you feel this way because TimeShare owners are able to upgrade their meal packages to Full Board.

We would like to point out that there is no difference with the quality and service delivered now that Sa Re Ga Ma and Hibiki are being run by others.

Kind regards,
Fortina Spa Resort team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 July 2011

I’ve just got back from Malta, staying at the Fortina Spa Resort in Sliema. I have to say I was a bit nervous about going after reading some of the reviews on here, but it was booked and I really needed a week in the sun and spa, so I just hoped for the best. I’m not sure if the hotel management has changed, or something has happened since those reviews, but our stay was fabulous. A lovely big, airy room, fully stocked mini bar and loads of different restaurants to eat at – a massive plus for me as we usually end up with the all inclusive lukewarm buffets and having to escape the hotel after the third day.

The reason I booked the hotel was because I’d read an article in the MEN about the spa and seen loads of press about the spa bedrooms. To be honest, I was more intrigued than anything else and found the facilities to be outstanding. I had one of the spa bedrooms with a Jacuzzi in the room and a host of treatments, including sauna and detox machine, in the bathroom. For me and my husband it was heaven (only made better when I left him by the pool and escaped for my treatments in the spa!)

Must Do’s

Get in the main pool and use the swim up bar (I loved this, and the swimming back was interesting after a few cocktails!)

Drink cocktails at sunset in the pool bar across the road. The view overlooking Valetta is breath-taking and the drinks prices are really reasonable for the stunning view that you get.

Book a spa treatment. It’s a world-class spa, the staff are really friendly and discreet and it wont cost you the earth.

Go for an explore around the island. We didn’t take as much time as we would have liked to do this, but if you get a chance, everyone we met in the hotel said how much fun they’d had looking around at the different towns. One couple were raving about a boat cruise around Malta, Comino and Gozo. If it’s something you want to do, there’s loads of boats tours every day from the harbour front just down from the hotel.

Room Tip: Book a spa bedroom to get a jacuzzi in the room - some even come with private pools.
See more room tips
  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Rob200182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, 25 July 2011
Dear Rob200182,

We would like to thank you for sharing your experience with us on this website. We are delighted that you and your husband enjoyed your stay with us and we really hope to see you again in the near future.

Warm wishes,
Fortina Spa Resort team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 July 2011

I have been a repeat customer to the Fortina 5 star for nearly 10 years and have made many recommendations to friends who tried it out for themselves and loved it as much as I did. I say "did "because each year I have returned you get less and less for your money. Everything about the hotel, the spa, the rooms, the location, the staff and the food, could not be faulted, a truly 5 star experience. What once were fabulous sea view rooms, are now a bit of a lottery because of the Tigne point centre built immediately next door. You may end up paying extra for a view of a large complex but still see a bit of the sea. Management reponse "it is still a sea view".
I have booked for October and am now dismayed to learn via trip advisorthat the Japanese and Indian restaurants are no longer part of the all inclusive package and in fact this package is being phased out. The all inclusive packages never represented excellent value for money but in my opinion were reasonable. The best thing for me about them was not having to carry money about and not having to think about your meal / drinks bill at the end of the evening. In my experience clients at this hotel do not have the all inclusive mentality of consuming as much alcohol and food as they could, indeed most clients appeared to retire to their rooms around midnight. It is therefore with great regret that I will have to find an alternative haven as without the All inclusive it will be just a mediocre hotel that I would no longer recommend to friends.

Stayed April 2011, travelled as a couple
Helpful?
12 Thank albion1Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFortina, Guest Relations Manager at Fortina Spa Resort, responded to this review, 25 July 2011
Dear albion1Mancherster,

Thank you for posting your feedback on this website. We are disappointed to learn that by phasing out the All Inclusive, you believe that this drops the standards of the Resort. We do not believe it to be the case. Management have made the decision based on demand and the fact that there are some people who try to beat the system.

We would like to inform you that Sa Re Ga Ma and Hibiki form part of the All Inclusive package until All Inclusive is phased out. We would like to inform you that we have a system that allows guests to put all food, beverages, Spa treatments, etc. consumed on their room bill and therefore, guests need not worry about carrying cash around the Resort or worry about their food/drink bill at the end of the evening.

Kind regards,
Fortina Spa Resort team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fortina Spa Resort

Property: Fortina Spa Resort
Address: Tigne Seafront, Sliema, Island of Malta SLM 3012, Malta
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Sliema
#4 Spa Hotel in Sliema
#5 Romantic Hotel in Sliema
#5 Luxury Hotel in Sliema
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fortina Spa Resort 5*
Number of rooms: 220
Official Description (provided by the hotel):
Situated in central Sliema, adjoining Malta’s trendiest shopping complex (The Point) offering the largest choice of fashion & designer outlets, the Fortina Spa Resort is Malta’s newest 17 storey 5 star hotel. The resort faces south with magnificent views of Valletta’s bastion walls across the water and is home to the World’s 1st Therapeutic Spa bedrooms. It is the ideal hotel to indulge in a numerous variety of Spa treatments, excellent cuisines from around the world and one of the best locations on the island. Restaurants :- Taste Restaurant (Vietnamese & Mediterranean Cuisine)CanThai (Chinese & Thai Cuisine)Momo’s Ristorante Tigne (Italian & Mediterranean Cuisine)Il Giardino PizzeriaSaReGaMa (Authentic Indian Cuisine)Moroboshi (Japanese Cuisine)Bars Limes Bar (indoor)Island Bar (outdoors – weather permitting)Swimming Pools :-Outdoor Garden Pool and separate Splash Pool2 Indoor Swimming PoolsSpa Centres(see descriptions below)Thalasso Spa MediterraneeSpa Sante Belle Epoque Beauty CentreHypogeum Body, Mind & Spirit CentreOther facilities Conference facilities Fully Equipped Fitness Centre 24 hour room serviceAdded Value For All Our Guests :-Cruise of Malta’s Historical Grand HarbourUnlimited access to Fortina Fitness Centre ... more   less 
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Also Known As:
Fortina Hotel Sliema
Fortina Hotel Malta
Fortina Resort
Hotel Fortina
Fortina Spa Resort Malta/Sliema

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