After 7 years, and always saying I would not write a review, I feel this year I have too after reading some of the other reviews and listening to many of our friends that have timeshares for the same weeks as us. Firstly I must say there is some very special staff working in this resort, who have been there for years and I / we (friends) believe that the best staff are not always recognised as the hotel gets many reviews good and bad based on single visits well these comments are based on 7 years worth of experiences. The hotel is in a great location and it can be a bit hit and miss with some of the staff, especially this year as there has been a bigger staff turnover than ever. What I have always liked is the consistency of the same faces over the years, which for me shows that the Fortina was a good employer, whilst we were there some outstanding staff had left or was about to leave and that is a shame for me as they were good assets to the hotel, being an employer my self, I never let the good staff go, however that said, it is different this year and when talking to some of the staff there was a clear message, that they were missing Mr Michaels presence and input. There are area's of concern which we all noticed and commented on and to me the 5* pool and garden area was not up to its usual cleanliness, I did note one day, Mr Michael spotted this and he got on his phone and duly spoke to someone about it, within in minutes staff had been assigned to cleaning the pool up and it looked great after it had been done. The indoor pool looks tired and is in need of a good clean up and some painting work. Work does need to be done on the area at the back where the courtyard is, and I'm sure it will get done one day. My thoughts on reception this year was much better than in previous years, so they do listen to your comments, one person stands out every year and that is Elizabeth who is now on concierge, fabulous service and nothing is to much trouble for her. The maids that do our room (10th floor) are so well mannered everyday, they are a pleasure to talk too and our room was kept spotless, the little touches that they do, with your nightwear and robes is lovely to come in to. Next I think the restaurant staff are unsung heroes,
Taste - all the staff are excellent but Rita's Outstanding Service, is second to none, I just hope the management recognise her contribution (I will ask her the next time I go, if they have) to all the customers that pass through this restaurant and it must be hundreds, she never puts a foot wrong and treats you all to a fabulous 5* service every day and every year we have been, she never changes her manner, If I could get her to come to England, I would employ her tomorrow, Well done Rita. Tigne, Victor is a treasure and such a gentleman, like everyone else we are glad its back to hotel ownership and the food is excellent. Ilguardino the pizza restaurant in the main, excellent food, excellent staff. Sa re gama, the Indian restaurant, always good food, and the service and staff communication was much better this year, so well done to them for listening to what people have said previously. Moromoshi the Japanese restaurant, I'm sorry but I just did not like the managers attitude or the way he treated his waitress, he just seems to strut around the place with his glasses on his forehead looking busy with a piece of paper in his hand whilst she is run off her feet, he is very abrupt and rude, he has no customer ethos and does little to help you understand the menu's and the food was much better when it belonged to the hotel. I hope the hotel management read this review and I hope Mr Michaels input remains steadfast in the hotel as I / we believe he has been instrumental in making this hotel what is today more so than his other brothers and family. I realise that comment may touch a raw spot, but when in business you have to accept the bad as well as the good, please whoever is running this hotel now, listen to Mr Michael as he clearly knows the best way to keep both your customers and staff happy. You should never get any bad reviews because you have a great facility and has been great for years, don't lose it, we will be back and hopefully everything will have calmed down staffing wise, spa wise and restaurant wise. The hotel, views and location are priceless keep it that way.
- Official Description (provided by the hotel):
- Situated in central Sliema, adjoining Malta’s trendiest shopping complex (The Point) offering the largest choice of fashion & designer outlets, the Fortina Spa Resort is Malta’s newest 17 storey 5 star hotel. The resort faces south with magnificent views of Valletta’s bastion walls across the water and is home to the World’s 1st Therapeutic Spa bedrooms. It is the ideal hotel to indulge in a numerous variety of Spa treatments, excellent cuisines from around the world and one of the best locations on the island. Restaurants :- Taste Restaurant (Vietnamese & Mediterranean Cuisine)CanThai (Chinese & Thai Cuisine)Momo’s Ristorante Tigne (Italian & Mediterranean Cuisine)Il Giardino PizzeriaSaReGaMa (Authentic Indian Cuisine)Moroboshi (Japanese Cuisine)Bars Limes Bar (indoor)Island Bar (outdoors – weather permitting)Swimming Pools :-Outdoor Garden Pool and separate Splash Pool2 Indoor Swimming PoolsSpa Centres(see descriptions below)Thalasso Spa MediterraneeSpa Sante Belle Epoque Beauty CentreHypogeum Body, Mind & Spirit CentreOther facilities Conference facilities Fully Equipped Fitness Centre 24 hour room serviceAdded Value For All Our Guests :-Cruise of Malta’s Historical Grand HarbourUnlimited access to Fortina Fitness Centre ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Jet2Holidays , Priceline, Expedia, Hotels.com, LateRooms and Cancelon so you can book your Fortina Spa Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Fortina Hotel Sliema
- Fortina Hotel Malta
- Fortina Resort
- Hotel Fortina
- Fortina Spa Resort Malta/Sliema