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“DO NOT BOOK THIS HOTEL, VERY BAD VALUE FOR MONEY”

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The Plaza & Plaza Regency Hotels
Ranked #14 of 28 Hotels in Sliema
Weston-super-Mare, England, United Kingdom
Level 5 Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“DO NOT BOOK THIS HOTEL, VERY BAD VALUE FOR MONEY”
Reviewed 5 July 2012

I stayed in this hotel 11 years ago and my experience this time around was that of extreme disappointment as the standard has really gone downhill. We were booked into the Plaza part of the hotel. When we arrived at 11am Maltese time, we were told our rooms weren't ready and wouldn't be until 1pm, so we had to place our luggage in luggage room (thankfully a secure lockable area) and wander around St Julian's still,hot and tired and mucky from travelling for 2 hours before we coud go back to the hotel.
The Room we were given (appaprently rooms are allocated on the day you arrive) was on the 4th floor and didn't have a balcony or any kind of natural daylight or windows at all. it was one of the inner rooms that was based around the central airshaft. the room itself was small, dark and poky and the room card not only operated the door but the lights and air-conditoning. however, when we left the room and took the room card with us, this shut off the electricity so that on return to the room, it took a good 5 minutes for the air-con to have kicked in and made the room cool again!
On the 3rd day of our stay (we stayed there from 26/6/12 to 3/7/12) we got back from a day out about 6pm to discover there were no fresh towels. it took over an hour to sort which consisted of 2 phone calls to reception and finally a very angry storming down to reception to speak with them face to face! funnily enough, after the face to face confrontation in which i said very loudly that the hotel wasn't providing any good hotel service at all, within 5 minutes I had clean towels!
the breakfast and evening meal was all buffet style and the food itself was very limited in choices, 2 meat, 1 fish & 1 vegetarian option. the restaurant staff just stood by the walls, barely acknowledging the diners. Evening meal was included in hotel price but the drinks, had to be paid extra for - we were charged 4 euros for a bottle of water! - In the local shops, you could get one for 1 euro 50 cents!.

Room Tip: choose another hotel
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  • Stayed June 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (381)
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English first
Brisbane, Australia
Level 6 Contributor
555 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
Reviewed 2 July 2012

We stayed at the Plaza Regency for 5 nights in June 2012. We loved Sliema and these hotels are in the perfect location, with Sliema and the Ferries a few minutes walk to the right and St Juliens Bay to the left!

The rooms themself are nothing spectacular, the beds were not the most comfortable so beware, but the room was large and had everything we needed, and kept clean. Breakfast was great and the pool and bar up the top are nice also!

We found the hotel great value and perfect for exploring Malta.

We also found that we could access Peppers (Bar across the street) free WiFI from our balcony (level 1) so if you need internet that is a good place to go for a drink!

  • Stayed June 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank blueflag08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grimsby, United Kingdom
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 July 2012

i stayed at the Plaza/Plaza Regency hotel in Sliema Malta on a half board basis, and while i only used it as a base, i found it to be a clean and tidy place, and the meal at breakfast and the evening meal were good as there was a very good selection, the staff were also friendly and all spoke english, i would go back there again

Room Tip: if you want to have a good view and a balcony then you have to ask at time of booking or you don'...
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  • Stayed June 2012, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2012

Me and my partner went to the Plaza Regency Hotel from the 5th June to 19th this year. We have been previoulsy to this hotel 4 years ago so were expecting the same level of room. Unfortunately, compared to our previous visit where our room was clean, fresh and well maintained, on this occasion I have to say it was quite the opposite!

First thing was on arrival finding the bathroom floor coated in other people's hair! My partner went to complain at reception however their gesture of sending up housekeeping never materialised. I cleaned them up myself with toilet paper.

Next to greet us was the carpet heading onto the 6th floor to the restaurant of which was loose, enough for me to trip and fall flat on my face! Again my partner went to reception to complain and luckily the Thomas Cook representive was there. Laura, aka, not worth having ya, wrote this one down. We waited.....

2 weeks later it was still the same the day we left.

In the second week, we had no air conditioning for two days. We were told all sorts of different reasons by reception and also again, Laura was notified. Eventually after the two days we got it back blowing out cold air. We know we weren't the only ones on our 2nd floor who experienced this pain!

To continue, we had plaster falling off the walls in the corridors, cigarette burns on the bathroom floor, days went by before the plaster was hoovered up, at best food was average, sloppy and tastless on a lot of the days.

On a final note, good job I don't like to swim. Mid way through our holiday, whilst waiting to speak to Laura, again, about our air conditioning, another guest had beaten us to it with a complaint. This poor woman had been swimming, was getting out on the steps, they gave way, her leg got trapped, needed two people to untrap her!! Ouch! Her threat was to go to Health and Safety to shut it down. We do not know if this happened. Knowing Laura as we kinda of had to, nothing will have been done, and may more legs will become victims!!!

Joy and Thomas Smith, 62 and 67 from Lincoln.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Victoria D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sliema hotels

Durham, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 June 2012

Although the hotel didn't detract from our holiday there are some things fellow travellers should be aware of. The hotel advertises itself as a superior 3*, it was not what we were expecting for this rating. The rooms are quite small (and not as spacious as the web-site photos would have you believe) and very tired (and we had been upgraded apparently), the whole place could do with an update. The carpet in our room was threadbare in places, and the carpet in the main corridor and lfit exit were frayed and coming away from the floor. The sealant around the bath and shower was very mouldy and the shower curtain had to be replaced during our stay as it was in such a poor condition. Although pleasant the roof terrace/pool area was very small and got congested at the busier times of the day, only abt 40 sunbeds to serve the two hotels. We had the "pleasure" of having to use the courtesy shower room before we left, it was cramped, being only the width of the shower cubilcle, hot and had no hairdryer and the toilet did not flush properly. If you are willing to accept this standard the hotel ideally situated for exploring the St Julians Bay area. We may well return to Malta in the future but will not be going back to this hotel.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sam_Kitten_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent, England
Level 5 Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 23 June 2012

We booked a superior room with seaviews at the Plaza Regency, i was so dissapointed and upset when i saw the room. The website promised so much but nothing was delivered. The room was very old and tired, the fridge did not work, it had water in the bottom and all the shelves were rusty, the hot tap in the bathroom was just a dribble, the sheets had many cigarette burns, the top cover was very old, crumpled and faded. The Bathroom smelt damp, the carpet was threadbare, there was what i can only assume was a damp patch on the ceiling that had been covered with an area of white paint (the rest of the ceiling was a aged off white), the cups were dirty and a 3rd bed was squeezed in pushing our twin beds together and therefore we kept banging our head on the wall lghts. We immediately complained to reception and they said a maintanence man would be in Monday to fix the problems, on Monday after speaking to the rep we requested a new room - there wasnt one. Tuesday we had to complain again as the maintanence man hadnt been, then Wednesday we had to complain again because the maintanence man still hadnt been! Eventually we dismantled the 3rd bed and put it in the hallway and had to put up with the other problems. If that was a superior room i dread to think what the standard rooms were like. Every day as we passed reception someone else was complaining, we heard one person say they didnt even have a window in there room!! Im afraid i wasnt impressed with the breakfast either everything was done on the cheap. BUT the view was lovely and the positioning ideal as a starting point for sightseeing. I would not recomend this hotel to anybody.

Room Tip: Apparently we heard the rooms at the Plaza are better!!
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monte Gordo, Portugal
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 22 June 2012

Not very impressed as there are about 5-6 steps to go through the main hotel enterance. The railing by the steps not fitted properly.....very loose! No porter service especially to help the Eldery & special needs clients.

Rooms very poorly kitted out. The shower cubicle was awful....no proper standing space as you keep on bashing with the plastic screen. Not very clean. Some rooms....one can look into neighbours sitting rooms in the street.

Cleaning was very poorly done. The towels supplied are of very down market quality.

Food was very poor quality &....Very watery. Just can not bring myself to make any comments re Soups / Desserts.

One good point...the hotel location was very good to board all local buses.

Room Tip: Will visit Malta again but not to Plaza Hotel, Silema.
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  • Stayed January 2012, travelled with friends
    • Value
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    • Service
Helpful?
3 Thank Anita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Plaza & Plaza Regency Hotels

Property: The Plaza & Plaza Regency Hotels
Address: 248 Tower Rd, Sliema, Island of Malta SLM 1600, Malta
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #14 of 28 Hotels in Sliema
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Plaza & Plaza Regency Hotels 3*
Number of rooms: 279
Reservation Options:
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Also Known As:
The Plaza And Plaza Regency Hotels
The Plaza & Plaza Regency Hotel Sliema
Regency Hotel Sliema
Regency Hotel Plaza
Plaza Regency Malta
Plaza Hotel Malta
The Plaza & Plaza Regency Hotels Malta/Sliema

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