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“Angry, appalled and disgusted by our treatment”

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Sliema Marina Hotel
Ranked #6 of 28 Hotels in Sliema
Reviewed 8 June 2013

I booked this hotel 5 months prior specifically for its location as we only required a short sleep after flying into the country and arriving at 1.30am. After arriving at the hotel at 2.00am we were told by the reception attendant that we are not staying here but in another hotel because "we are full up". I was given no explanation and given no options other than "I don't know, I was just told to tell you that".
The hotel then arranged transport for us to another of the hotels in their group where we stayed the night and then provided us transport back to the location we needed to be after we checked out.
When I finally managed to speak to the hotel manager a few days later, he admitted fault and was apologetic.When I asked why this occurred he could only say that it was because "they were full up". He said that we could have had two single rooms but this was not given to us an option. The hotel manager also had no answer when I asked him why we weren't advised by email prior to this but could just look away as he knew this was such bad service.
I had only booked one of their basic cheap rooms as we just needed somewhere to sleep in this location and also didn't even expect too much about the room, especially after reading several poor reviews about the hotel rooms.
This is such an appalling and disgusting way to treat people on arrival to a country that they are just shuffled within a hotel group like pieces of furniture and especially when arriving at such a late hour when they have little other option.

  • Stayed: June 2013, travelled with family
    • Service
8  Thank sendtofrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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427 - 433 of 1,031 reviews

A TripAdvisor Member
Luton, United Kingdom
13
Reviewed 29 May 2013

The hotel is situated in the center of sliema within easy reach of shops café`s and restourants and the sea front right across the road, the staff were wonderful very helpful and very nice. and in the evening and through the night it is peaceful and quiet, will most definetly go there again

  • Stayed: May 2013, travelled as a couple
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

The Sliema Marina Hotel is excellent value and is situated right on the waterfront with stunning views. It is also in restaurant central... in fact, you have to push through open air diners to get to the hotel door. Best of all, public buses and the open-top tour buses stop across the road. That includes the very regular airport bus which costs 2.20 Euro.
Grab a seafront balcony room. It is worth the extra and the balcony chairs are useful for drying light washing. Other rooms looked a little gloomy.
Reception staff were always helpful; the included breakfast in the breakfast room with a killer view was OK. There was plenty, including cold meats and cheese,although hot foods were limited to bacon, sausages and baked beans. Cold hard-boiled eggs were the only eggs offered.
The only thing that detracted from our experience was the lumpy, heavy rubber pillows supplied.

  • Stayed: May 2013, travelled as a couple
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4  Thank BrissieJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2013

The hotel is in the center of Sliema seafront, the harbor is. The staff is nice, proper cleanliness. We booked sea view room because we knew in advance that they are the best. The room was large, clean and comfortable. A large balcony with a fantastic view of the sea (the Gulf). Was a refrigerator and an electric kettle (with tea and instant coffee) A simple bathroom old and outdated, but it's all passed. The dining room is also fantastic views of the bay, the breakfast was acceptable. The rooftop jacuzzi room, they are not the most modern, the water is cold inside, but the view out of Valletta and bay make up for everything. The rooms have air conditioning but an additional charge. If someone wants to sleep with the window open and it is not disturbed by noise in the corresponding offers. According to the central location there is big noisy and cowded. Parking is not easy, but we always managed somehow. Hand in front of the hotel depart for the cruise ships and buses. I think it is very good - value for money hotel.

Room Tip: only sea wiew rooms
  • Stayed: May 2013, travelled as a couple
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5  Thank Imre V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2013

We arrived at the hotel more than two hours early to take the room but Ina checked to see if the rooms were available and they were. Ina looks the part of someone in charge, beautiful and smartly dressed and has the authority to make decisions.

The hotel has a restaurant on the premises run by someone else but a great idea as travellers eat there and we loved the food. Best pasta dish ever, pasta with asparagus!

Our economy single rooms were clean and comfortable but the noise during the night from the central shaft was annoying. I presumed it was from air conditioning. I would go back here again but pay for a more expensive room.

Breakfast well worth the 5 euros and the view from the restaurant excellent.

All the staff we met were so friendly. Excellent service.

Room Tip: Try the rooms with a view!
  • Stayed: May 2013, travelled with friends
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5  Thank Irene-Hamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2013

My husband has just sent another review on this hotel, but I will add mine anyway,
We have just spent our 10th (maybe 11th) stay in this hotel and we have thoroughly enjoyed all of our stays.
The staff are very polite, helpful, clean and tidy, the cleaners keep the rooms tidy and clean fresh towels, soap etc we do try to do our bit by only having one towel a day changed to help save the water, we hope everyone else does the same.

We are in the process of planning another holiday in this hotel for end of September/early October, missing Malta already (only been back 3 days)
Great location,great sea views in front rooms, great people,
I'm shutting up now or I could go on forever.

Room Tip: Rooms on 4th or 5th floor and on the front are the best for being large, quieter and great views of...
  • Stayed: May 2013, travelled as a couple
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4  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2013

We stayed here for one night having travelled back from Sicily and flying home the next day. We booked three single rooms and stayed on fifth and fourth floors. Rooms were basic - small but clean and confortable with two rooms having bath and shower and one having just a shower.

Our rooms all faced into a central void and it was very noisy so ask for a room at the front of the hotel if noise bothers you.

Breakfast was excellent and the view from the dining room is magnificent.

The staff were extremely nice and helpful and the Oggi Restaurant serves delicious food, you must try it.

A+ from me.

  • Stayed: May 2013, travelled with friends
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3  Thank Umgababa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sliema Marina Hotel

Address: | Tigne Sea Front, Sliema, Island of Malta SLM 3010, Malta
Region: Malta > Island of Malta > Sliema
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
Ranked #6 of 28 Hotels in Sliema
Price Range: £30 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sliema Marina Hotel 3*
Number of rooms: 78
Official Description (provided by the hotel):
Sliema Marina Hotel has just been refurbished into a modern trendy three star hotel set in the heart of Sliema centre with Cafes, shops and restaurants at its doorstep. The hotel is situated on the seafront just across Sliema Bus Terminus, the ferry port to Valletta and Malta Sight Seeing Hop on Hop off spot. Sliema Marina Hotel has outstanding views of the Valletta across the Marina and the Grand Harbour. On the front porch is our very own 'Oggi Cafe and Restaurant' serving delicious pastries and food. All guest rooms have been refitted with a modern fresh design and are luxuriously equipped with air conditioning, free WIFI, LED TV, fine fabric black-out curtains, orthopaedic mattresses, wooden parquet flooring, and quality furnishing and furniture throughout: truly exceptional. The superior rooms are equipped with a sofa divan, coffee table, tea coffee making facilities, fridge. ... more   less 
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Also Known As:
Marina Hotel Sliema
Sliema Marina Hotel Malta

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