I booked this hotel 5 months prior specifically for its location as we only required a short sleep after flying into the country and arriving at 1.30am. After arriving at the hotel at 2.00am we were told by the reception attendant that we are not staying here but in another hotel because "we are full up". I was given no explanation and given no options other than "I don't know, I was just told to tell you that".
The hotel then arranged transport for us to another of the hotels in their group where we stayed the night and then provided us transport back to the location we needed to be after we checked out.
When I finally managed to speak to the hotel manager a few days later, he admitted fault and was apologetic.When I asked why this occurred he could only say that it was because "they were full up". He said that we could have had two single rooms but this was not given to us an option. The hotel manager also had no answer when I asked him why we weren't advised by email prior to this but could just look away as he knew this was such bad service.
I had only booked one of their basic cheap rooms as we just needed somewhere to sleep in this location and also didn't even expect too much about the room, especially after reading several poor reviews about the hotel rooms.
This is such an appalling and disgusting way to treat people on arrival to a country that they are just shuffled within a hotel group like pieces of furniture and especially when arriving at such a late hour when they have little other option.
- Official Description (provided by the hotel):
- Sliema Marina Hotel has just been refurbished into a modern trendy three star hotel set in the heart of Sliema centre with Cafes, shops and restaurants at its doorstep. The hotel is situated on the seafront just across Sliema Bus Terminus, the ferry port to Valletta and Malta Sight Seeing Hop on Hop off spot. Sliema Marina Hotel has outstanding views of the Valletta across the Marina and the Grand Harbour. On the front porch is our very own 'Oggi Cafe and Restaurant' serving delicious pastries and food. All guest rooms have been refitted with a modern fresh design and are luxuriously equipped with air conditioning, free WIFI, LED TV, fine fabric black-out curtains, orthopaedic mattresses, wooden parquet flooring, and quality furnishing and furniture throughout: truly exceptional. The superior rooms are equipped with a sofa divan, coffee table, tea coffee making facilities, fridge. ... more less
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- Also Known As:
- Marina Hotel Sliema
- Sliema Marina Hotel Malta