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The Waterfront Hotel
Ranked #4 of 29 Hotels in Sliema
Certificate of Excellence
Stirling, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Highly recommended”
4 of 5 bubbles Reviewed 27 July 2013

This was our second time in Malta. We did not stay at The Waterfront Hotel on the first occasion but wish we had. This hotel is clean, welcoming and great value for money. The choice and quality of food was excellent and the cost of drinks were far less than we expected. The balcony, although small, is adequate for a couple. We had a side seaview room and had a great view. Staff were friendly and helpful. This hotel is in a fabulour location to tour the island and is central to many amenities. We will definitely be back. Thanks for a wonderful stay!

Room Tip: Seaview room is preferable
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank rose r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine C, Manager at The Waterfront Hotel, responded to this review, 31 July 2013
Dear Guest,

Thank you for the review and your wonderful comments. We are glad that we met your expectations and we are sincerely looking forward to welcoming you back to our small but beautiful island and most of all, to welcome you back to our hotel.

Please do not hesitate to contact me should you require any assistance

Kind regards
Char
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,194 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (462)
Date | Rating
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English first
Taunton, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 23 July 2013

The Waterfront Hotel is lovely. Looked at previous reviews and yes it can be noisy as it is on the main road, however this did not stop us sitting on the balcony. It is situated a little way from the bars on the main road so in fact is a much nicer place to stay. The buses may be crowded too, but what the heck - this is Malta! The staff were great, friendly and when we needed some first aid they were very helpful. The place was clean, the room was large and the food and drinks good. My daughter and I would stay there again. There may be a gym next time as it looked like it was being installed as we left! Highly recommend the Waterfront Hotel

Room Tip: If you want a quieter room get one off the main road - and facing inside
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Appledorenicholson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine C, Manager at The Waterfront Hotel, responded to this review, 24 July 2013
Dear Guest,

Thank you for your positive review and feedback. We are so glad that you and your daughter enjoyed your stay with us. We are looking forward to hosting you again in our hotel again in the near future. In the meantime please do contact me personally, if you ever need any assistance

kind regards
Char
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 22 July 2013

Not the worst hotel that we have stayed in but it was a bit mixed. Some of the staff were very pleasant and could not do enough for you and others were simply grumpy. The worst complaint was the fact that we had to pay for internet access and yet free access was available nearly every where else. The hotel is well centred and handy for buses and ferries. Food was OK and the hotel had 3 possible restaurant options. The hotel had a happy hour on two evenings at their bar but kept this quiet and on our last night they refused to honour it.

Room Tip: Always choose a front the waterfront and with a balcony.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jsfas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine C, Manager at The Waterfront Hotel, responded to this review, 24 July 2013
Dear Guest,

Thank you for your review and comments.

I was disappointed to read that your stay with us wasn't entirely to your satisfaction. As you may have read in my previous replies, we are working on having the WiFi complimentary in our hotel.
With regards to the Happy Hour, a poster with this promotion should have been displayed, I will look into this matter myself, but at this stage all I could do is apologise and I hope that this issue will not keep you from returning to our hotel.
Thanks again for drawing our attention to such matters. Greatly appreciated

Kind regards
Char
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gozo
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 22 July 2013

Hotel staff very welcoming on arrival, small car park underground but no good if its busy rooms good but extremely small balconies, a lot of traffic noise till late at night, food adequate but nice additional resteraunt with excellent menu.
Staff not so friendly on departure, felt a bit like ok you have had your stay now off you go i would not rush to return.

Room Tip: no tips they are all on the main street and noisy
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  • Stayed May 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luckygozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine C, Manager at The Waterfront Hotel, responded to this review, 23 July 2013
Dear Guest,

Thank you for taking the time to write a review on our hotel. This is very important to us, as it helps us to improve.

I am sorry that our Front office team left such a negative impression on your departure. I will look further into this matter to make sure that such incidents are not repeated again. I sincerely hope that you will one day return to our Hotel and we hope that we will be able to convince you that the service you received during your last visit is not what we are renowned for.

Please do not hesitate to contact me personally on ccamilleri@water.mizzi.com.mt
Kind regards
Char
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 30 June 2013

After reading previous reviews before booking with Chevron Travel we asked for a sea view high room but were told that they wereall booked so we settled for a high floor room. On arrival we were pleasantly suprised to find that we were on a high floor (7th Floor) but we also had a sea view room.The room was clean and spacious with all the facilities that you could need (NO Kettle if you like to have a cuppa). Breakfast was buffet affair with a good choice of cereal, fruit, yoghurt, cold meats and salads plus a selection of cooked 'english style' breakfast foods. All the food was fine but if you were there more than a week it may be repettive BUT ask yourself - what do you eat at home every day for breakfast before complaining - it was fine.

The roof top pool on floor 8 was clean with plenty of beds and shades although the shades are a bit worn but functional. The bar staff were plesant and you can get food from the Basilico restaurant or Star Cafe served at your bed. They also have a good selection of drinks and the views over Valetta are stunning.

We ate in the hotel a couple of times and only had one complaint which was dealt with immiediatly by the staff who were pleasant and removed the food from the bill (They were very busy and I think we were overlooked - we waited a long time and the food was cold) We could not ask for more.

Only minor downside, the internet is not free and is expensive.

We would definatley return and use this hotel again and would have no problem in recommending it to anyone.

Room Tip: Ask for a high floor room 711 - 714 / 611 to 614 as I can imagine that the traffic noise could be lo...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank golfinbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine C, Manager at The Waterfront Hotel, responded to this review, 2 July 2013
Dear Guest,

Thanks ever so much for your kind comments and feedback, they are greatly appreciated.

We are looking forward to welcoming you back to our hotel and please do not hesitate to contact me should you ever require any assistance

Kind regards
Char
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ayrshire
Level Contributor
59 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 29 June 2013

I stay in this hotel twice a year through business, and it is of a very high quality, with excellent staff, but it I nearly lost a whole star for ridiculous pricing on internet charges, more of that later.

The rooms are really nice, and all carpeted which I still find strange as most Holiday Hotels it's tiles especially in hot climates, but I must say i do prefer the carpet, rooms have a fridge which is stocked with drinks and some nibbles (chargeable) and a TV with some English channels Sky news, bbc news, Discovery Channel, enough to be getting by with. the bathroom is fine maybe could be doing with a little freshen up, but passable. I did have a problem with the air-con but that's because i'm an idiot, if you leave your patio doors open air-con turns off, close doors air-con works, simples!!!

The pool is on the roof of the hotel, not the biggest pool in the world but fine if your just looking to cool off, and the views really are fantastic, there is a pool bar which does snacks as well, and plenty of loungers.

The food is all buffet service and can become a bit repetitive but on the whole not to bad, as in the whole hotel the staff are excellent and are always willing to help and nothing is to much trouble. There is not much by way of entertainment but you can stroll into silema for all the bars etc there is also a lot of shops that you will recognise from the UK.

Now internet charges, I realise if your on holiday this may not be a priority, but on business it is, and especially as the hotel classes itself as a good business hotel the charges are shockingly high, most hotels this is now free, or a very small charge. The waterfront charges 25 Euro for 4 days and it's not even fast enough to watch video, it really is a disgrace, I note the manager has responded previously on this saying he was looking into it, well he was doing this last year and nothing has changed.

Internet aside a very good hotel in a great location. Highly Recommended.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dougstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine C, Manager at The Waterfront Hotel, responded to this review, 2 July 2013
Dear Guest,

Thanks for your positive review, it is greatly appreciated.

The WiFi issues did and are taking a bit long to solve but we are hoping that this will be solved and that WiFi will be complimentary for all our guests in the very near future.

Please do not hesitate to contact me should you ever require any assistance or information

Kind regards
Char
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 26 June 2013

The good things about Waterfront Hotel are ;

Superb view, clean, friendly experienced staff, good location, near to bus stops and hop and hop off tour stops.

The bad things abour Waterfront Hotel are :

Wi - fi is not working properly and if it does,
it is a paid service and you can only use it in your room.
Every room has a modem and you cannot use your paid internet service
out of the room.

Room Tip: Sea view rooms worth paying....
See more room tips
  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ozlem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charmaine C, Manager at The Waterfront Hotel, responded to this review, 27 June 2013
Dear Guest,

Thank you for your comments and feedback.

Whilst apologising for the inconvenience, I am please to inform you that we are reviewing the WiFi issues and charges and we are hoping that we will sort this out in the coming weeks

Regards
Char
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Waterfront Hotel

Property: The Waterfront Hotel
Address: The Strand, Sliema, Island of Malta GZR 1028, Malta
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Sliema
#4 Romantic Hotel in Sliema
#4 Family Hotel in Sliema
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Waterfront Hotel 4*
Number of rooms: 116
Official Description (provided by the hotel):
The Waterfront Hotel is a 4 star hotel situated in an excellent location along the Sliema promenade, overlooking Sliema Creek, Manoel Island and the capital city, Valletta. Newly refurbished to a high standards, the hotel is just 150 meters away from the nearest bus stop and within walking distance from several bars, restaurants and shopping outlets in Sliema, The Plaza shopping mall and the Ferries. All rooms are stylishly designed and feature various amenities including, an en suite bathroom and balcony, Cable TV, Mini Bar, Safe Deposit Box, Radio, Air Conditioning and Room Service. WiFi is available for free in all areas of the hotel. The Waterfront Hotel offers various dining options including buffet breakfast and dinner at the main restaurant, or light snacks at the Lobby Bar. The Waterfront Hotel also features an indoor swimming pool and outdoor lido. The Waterfront Hotel offers the best location, personalized service, and Maltese hospitality at its very best. The Waterfront Hotel provides a relaxed atmosphere to make your stay in Malta a memorable one. ... more   less 
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Also Known As:
Waterfront Hotel Malta
Waterfront Hotel Sliema Malta
The Waterfront Hotel Malta/Sliema

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