This is a long review, but I think an accurate window on how this place is run, so read.
I was going to give this hotel a two until the last night.
The room we got was awful. The bed was noisy and uncomfortable but it seemed to have all we really needed for forty euro a night so didn't really complain.
We left out breakfast - most places in Malta only really offer ham and cheese so we gave it a miss and went about our business.
That night we came back and the floor was a bit wet. This was the first problem.
No air con, non existent WiFi, loose toilet seat (that I repaired myself as best I could) and the door lock didn't work properly. All things to shrug off on an economy but easy fixes that need to be addressed.
That morning the puddle returned. I don't know if the staff talk to each other or not but at least the cleaner would have spotted this by now. Went out for the day and discussed reviewing and posting as a two with the girlfriend.
Came back late to a different concierge, an older fella that was quite dismissive and went to our room to find all the ceiling tiles in the bathroom had collapsed.
Things happen. It can't be helped sometimes - but when I reported it I was defensively told there were no other rooms available.
Calmly I agreed that we would be fine to use another rooms facilities after the occupants had checked out in the morning as we only needed the sink to brush our teeth.
That night we 'slept' to the sounds of constant dripping and a creaky bed.
When we got up we went downstairs and the concierge (nice guy called Dino, who was probably the hotel's only saving grace) already knew that we needed another room and went about getting one cleaned for us.
There were a lot of people that looked like manager-owner types and staff that didn't seem to know what they were doing. We were charged 4 euros for a bottle of coke and a bottle of water. Small ones.
Nobody offered us breakfast even though it is just ham and cheese.
Dino gave us the keys for a much nicer sea view room up at the front and we made our way there to get a shower in and check out.
We were up there for about an hour and during that time we were disturbed thrice by the cleaner asking when we were going to leave and called by a woman at reception.
On our way out (before the 11am checkout time) the cleaner pushed passed us at the elevator regardless of our bags and the unstoppable force of her cleaning trolley.
After some consideration it was decided to ask for a refund for our second night.
Dino dutifully told us he did not have the authority to do so and enquired about offering complimentary breakfast (ham and cheese). We declined and he gave us head office details.
Don't go here. If you do, offer Dino a job. He doesn't deserve to put up with what he does there now. Bless.
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- Also Known As:
- Europa Hotel Sliema
- Europa Hotel Malta/Sliema