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The Palace
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Reviewed 23 July 2013

The Palace is beyond doubt an amazing hotel. Everything from the friendly, courteous and efficient staff, the excellent service, the exceptional facilities, the beautiful location and amazing food selection helped make our stay at this hotel a truly relaxing and unforgettable experience. We stayed in a Concept Suite - The View Suite which was impeccably clean and beautifully decorated. It is spacious and airy and we were impressed with the large terraces which boast breathtaking panoramic views of the Grand Harbour, Valletta and the surrounding Sliema area. The roof top pools are incredible and the spacious surrounding areas have plenty of comfortable sun beds; ideal to unwind over a mouth-watering cocktail from the bar, especially at sunset. Last but not least, we dined at the TemptAsian restaurant situated on the 9th floor and although this was not our first dinner there, this restaurant always seems to offer us a new and unique experience. The food is delightful, the service is distinctive and flawless and the place offers a good selection of wine. I honestly cannot find any faults and will undoubtedly return again.

  • Stayed: July 2013, travelled as a couple
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1  Thank Elaine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Operations Executive at The Palace, responded to this reviewResponded 27 July 2013

Dear Elaine_Grech_101,

Thank you for having chosen to stay with us. You have been kind enough to dedicate some of your time to compliment us on the service we have provided you with, which we truly appreciate.

Our aim is to provide, improve and achieve quality service on a daily basis, and such positive comments can only guide our team in achieving a customer satisfaction we strive for.

We look forward to welcome you back at The Palace at the earliest convenience and should you require any assistance when placing your reservation please do not hesitate to contact me.

Best Regards,


Jonathan Pisani
Operations Executive
jonathan.pisani@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2013

We have just returned from a week at The Palace, having only stayed at one 5 star hotel before and having also been told that In Malta its best to go up on the stars we were wondering how it would go. Well thankfully we weren't disappointed and we had a far better experience than at the last five star one! We booked direct with the hotel and as i am a really light sleeper requested a room away from the bells. We also booked our transfer through the hotel using prestige cabs which were again excellent, from landing to arriving in our room took less that 40 minutes. Reception ran seamlessly and our welcome drink was brought by Tomas who also took up our cases and showed us around our room. We booked a deluxe room and were allocated one on the fourth floor with a distant sea view. The room was spacious and nicely decorated and the bathroom was also large with a bath & shower. The bed was kingsize and in my opinion was really comfortable as were the pillows and the aircon worked very well. The balcony was quite small with just enough room for a couple of chairs and a small table. We had B & B and found plenty of choice at breakfast, we had no trouble getting tea and coffee served - the only thing i would say is that we certainly wouldn't have been able to eat €14 worth of food each so it worked out a bit expensive for us. The wireless internet worked fine in our room and we had no trouble sending emails or looking things up.
The only thing i would have liked in our room was a plug socket near to a mirror so i could use my curling tongs.
The pools and pool area were clean and very nicely laid out although we did find you couldn't get a sunbed if you went after lunch and as we then decided it was best to go very first thing we did see people putting towels on beds and then going off to have breakfast i assume. One man managed to reserve himself 5 sundbeds which i thought was quite impressive! I also think it would be helpful if all the set up and cleaning of the pool area was completed by 8.00 when the pool opens.
Overall the friendly and helpful staff make the stay in this hotel even better and i can recommend this hotel as an excellent base for exploring the island.

Room Tip: Could't hear the bells at the back of the building
  • Stayed: July 2013, travelled as a couple
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Thank Amber344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Operations Executive at The Palace, responded to this reviewResponded 27 July 2013

Dear Amber344,

Thank you for having chosen to stay with us during your visit to Malta. You have been kind enough to dedicate some of your time to compliment us on the service we have provided you with, which we truly appreciate.

Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for.

Whilst thanking you for your lovely words and praise, I encourage you to contact us at any time for any help you might need in making any future bookings for your next visit in Malta. All the team will surely give their utmost to give you the 5 star service which we constantly strive for.

The management confirms that we are currently in the process of upgrading our free wi-fi system throughout all areas of the hotel, as for the breakast we offer a plated breakfast menu from our Talk of Town cafe between 07:00hrs and 11:30hrs at different prices.

On behalf of all the management and staff at The Palace, I would like to thank you once again for your comments and suggestions.

Best Regards,


Jonathan Pisani
Operations Executive
jonathan.pisani@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2013

The hotel is a good choice logistically (in the heart of Sliema, 5 minute's walk down to the ferry to Valletta and the main bus stops to Valletta and St Julians and the shopping area) as well as for the price/quality in the summertime (a basic double - no breakfast - is around 120 Euro).
Their basic rooms (called comfort rooms) however lack a few 5-star features: a double is OK for two people anyway but not extremely spacious, a bit more natural light is missing (view is on the internal empty courtyard), and the bathroom is a bit tiny (with no window), toiletries could do with a few more items (e.g. moisture cream and conditioner), beds and pillow might be a bit of nightmare as you'll almost sink in them, and air conditioning is a bit noisy if you want to run it during the night.
However, the room was clean, tidy and serviced daily with new towels and toiletries, and furniture brand new and modern - as is the rest of the hotel. On the plus side, the rooftop pools (one big and one smaller and 1.2m deep) area is spacious, brand new, and with several tables and comfy deck chairs/sunbeds, and comes with amazing views and atmosphere especially at night: have a drink at the bar/restaurant (cocktails are surprisingly cheap) and enjoy.
Also, reception and other staff are very helpful, kind and ready to answer your every queries. All in all, a very good choice for your stay.

Room Tip: ''Basic rooms'' might be quieter as they are on the (empty) internal courtyard but they lack a bit more natural light.
  • Stayed: July 2013, travelled with family
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1  Thank FintoCubano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Operations Executive at The Palace, responded to this reviewResponded 21 July 2013

Dear Finto Cubano,

Thank you for having chosen to stay with us during your visit to Malta. You have been kind enough to dedicate some of your time to compliment us on the service we have provided you with, which we truly appreciate.

Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for.

Whilst thanking you for your lovely words and praise, I encourage you to contact us at any time for any help you might need in making any future bookings for your next visit in Malta. All the team will surely give their utmost to give you the 5 star service which we constantly strive for.

On behalf of all the management and staff at The Palace, I would like to thank you once again for your comments and suggestions.

Looking forward to hosting you again.


Jonathan Pisani
Operations Executive
jonathan.pisani@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2013

We stayed at The Palace for a week in mid-July and had a fantastic time. The hotel itself is lovely and modern. The rooms are spacious and clean. We only had a "standard" room but it still had a balcony with a view of the road and church, you don't really need your own balcony view of the sea - the views you get from the rooftop pool are amazing, just go up there and have a drink!

The staff were all very friendly and helpful. And you can order drinks straight from your sun lounger! The two outside pools were open when we stayed (I think there is an indoor one, but this was being maintained). The main pool is an infinity pool and then there is a smaller pool down a level. Both have plenty of sunbeds around them. Although it got very busy at the weekend we still managed to get a sunbed, at any time of day. No getting up at the crack of dawn to reserve your spot, there's enough to go around!

Breakfast was plentiful and tasty and served buffet style, and you can sit outside under big ceiling fans.

Overall, I was really impressed with The Palace and would definitely stay there again. I would probably say that this wasn't a 5-Star hotel experience, but a really decent 4-star. The area itself is safe and it's really easy to get around Malta. You can easily catch the ferry over to Valetta from here, take a boat trip to Gozo & Comino, and walk around the bay to the busy and vibrant St. Julians.

Can't wait to go back one day!

Room Tip: We stayed on the 3rd floor and had a view of the road. Contrary to other reviews, the church bells didn't wake me once and I'm a really light sleeper! It depends what you're looking for and your budget....for us this was fine.
  • Stayed: July 2013, travelled as a couple
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1  Thank FunLover82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Operations Executive at The Palace, responded to this reviewResponded 21 July 2013

Dear FunLover82,

Thank you for having chosen to stay with us. You have been kind enough to dedicate some of your time to compliment us on the service we have provided during your stay, which we truly appreciate.

Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for.

Whilst thanking you for your lovely words and praise, I encourage you to contact us at any time for any help you might need in making any future bookings for your next visit in Malta. All the team will surely give their utmost to give you the 5 star service which we constantly strive for.

On behalf of all the management and staff at The Palace, I would like to thank you once again for your comments and suggestions.

Looking forward to meeting you and hosting your with us again.

Jonathan Pisani
Operations Executive
jonathan.pisani@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2013

Excellent hotel for everyone. Staff very helpful and polite. Food was delicious and lots to chose from. The room was extremely clean and our room was outstandingly comfortable. We had a beautiful terrace over looking half of Malta, what a view. Would go again any time. Recommend it to all whether family, honeymooners, single people or couples. The Hotel is close to everywhere in Sliema, shopping centre just down the road, buses also and there was even a lovely Church.
The roof top pool was amazing. Well done to all the staff especially the revenue manager, Mandy Vella, who was always there to be of assistance with a smile.

Room Tip: The higher up the room is, you have a better view.
  • Stayed: June 2013, travelled with friends
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1  Thank Cheryl650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Operations Executive at The Palace, responded to this reviewResponded 21 July 2013

Dear Cherly650,

On behalf of the management and staff I would like to thank you for sharing your experience at The Palace on Trip Advisor.

We are extremely pleased that you have enjoyed your stay with us. I shall personally forward your comments to all of my colleagues in particular to Mrs. Mandy Grima.

Looking forward to welcome you back in the near future.

Regards,


Jonathan Pisani
Operations Executive
jonathan.pisani@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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