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“3rd stay”
Review of The Palace

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The Palace
Ranked #1 of 28 Hotels in Sliema
Certificate of Excellence
Reviewed 3 February 2014

We have just returned from The Palace Hotel in Malta our 3rd Winter Break their.and once again we were not disappointed. You are made to feel welcome from the moment you step through the front door until the day you leave. The staff almost all who we have met on our previous visits were courteous and efficient, the bedrooms excellent and spotless, the food of a high quality throughout our 3 week stay.

The Palace Hotel is in a good position in Sliema 5 minutes walk from either of the 2 coasts close to the main attractions and yet in a quiet Residential area.

Would we go back again of course having seen most of what Malta has to offer our main reason for returning this year was entirely due to the quality of the Hotel

Room Tip: higher floors give a better panorama
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  • Stayed: January 2014, travelled with family
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1  Thank Nevil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Palace, responded to this reviewResponded 5 February 2014

Dear Nevil S,

As the General Manager of The Palace Hotel allow me to say that It is truly special to read of a guest who has visited once and left feeling satisfied.

In your case, having honoured us with your presence, not once, not twice but three times is definitely proof and solid confirmation that we are moving in the right direction when offering the kind of hospitality one can expect here at The Palace 5-Star Hotel.

Your compliments fill us all with satisfaction and tell us we are performing when it comes to customer satisfaction.

We thank you for sharing your experience on TripAdvisor.

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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1,696 - 1,702 of 3,513 reviews

Reviewed 3 February 2014

This hotel is a five star which still feels comfortable and homely. The staff are ultra friendly and the rooms have so much space. The beds and pillows are the most comfortable I have ever slept in. The staff cannot do enough for you. Food is brilliant with bags of variety changing on a daily basis. You are a few minutes from sliema seafront and town centre. You could not want for more

Room Tip: All rooms I have stayed in have been great
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  • Stayed: January 2014, travelled on business
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Thank JF F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Palace, responded to this reviewResponded 5 February 2014

Dear senglealodge,

We like to pride ourselves on the warm hospitality we offer our guests here at The Palace.
Your words show that you enjoyed that and also that we rose to the occasion yet again in helping you to spend a pleasant holiday.

Trusting we will have the honour of welcoming you back in the near future,

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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Reviewed 2 February 2014

Our first time in this hotel but not the last! The hotel staff, food, accommodation, locality and facilities were perfect. It was my birthday during our stay and to my surprise, on the day a bottle of wine, birthday card and birthday cake suddenly appeared in our room. We will definitely be returning in the near future.

Room Tip: Our room was on the first floor and one could walk out on to a large patio with sun loungers etc.
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  • Stayed: January 2014, travelled as a couple
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1  Thank bill w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Palace, responded to this reviewResponded 5 February 2014

Dear bill w,

We are glad to hear that you chose to stay at The Palace for your birthday vacation.

The birthday gifts are our unique touch, making this special day a bit more unforgettable and enticing you to want to come back and spend more time in our welcoming, exclusive Hotel.

So, The Palace awaits you with open arms .....

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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Reviewed 30 January 2014

We had a really nice week in Malta and this was partly due to our choice of hotel which really couldn't have been better. The staff were really nice, helpful and friendly. We stayed in a standard room on the 3rd floor it was on the church side of the street, it was nice and quiet at night and we had a lovely balcony to watch the world go by. The hotel is lovely and breakfast was really good with an extensive, wide and varied choice of food.

  • Stayed: January 2014
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1  Thank josieandpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Palace, responded to this reviewResponded 5 February 2014

Dear josieandpat,

On behalf of all the team here at The Palace Hotel I express my pleasure in the lovely review you submitted here on TripAdvisor.

This fills us with motivation and encourages us to keep moving on and up, always persevering in providing an ever improving service and making it as faultless and smooth as we possibly can.

I trust that we may look forward to the fact that you will visit again and honour us with your stay.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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Reviewed 30 January 2014

Fabulous weekend break thanks to the staff and facilities of this great hotel. The attention to detail, quality of the rooms,friendly,attentive and helpful service make this a must visit.Special thanks to Jonathan who helped me organise our stay and to all of the staff who supported him.

Room Tip: Superior rooms have great views.
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  • Stayed: January 2014, travelled with friends
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Thank jimrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Palace, responded to this reviewResponded 5 February 2014

Dear jimrc,

Your compliments are the best reward possible for all of us here at The Palace Hotel.
We appreciate your contribution about us on TripAdvisor and you may rest assured that Jonathan will be very pleased to know he was of such good help to you.

This is what we all strive for here at The Palace Hotel. Nothing but the best and more for our esteemed guests.

We anticipate the pleasure of seeing you at The Palace soon.

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

Great location for getting around Malta by bus and walking down to the sea front area and the local bars.We also went to Gozo which from here is a long journey.
Pool is on the roof with fantastic views, but was often cold and windy. The staff were always very polite and helpful, though room cleaning was hit and miss and on two occasions the room had still not been serviced at 5pm, which was surprising for a hotel that is promoted as a 5 Star.
Food was ok, you could usually find something to enjoy but there was rarely anything to get excited about. Most evenings having some theme. Given the odd combinations presented and limited choice, the Chefs appear to have developed an eclectic sense of taste. Service experience in the restaurant was variable.

Room Tip: Ask for a High Floor at the front of the Hotel otherwise you won't get a balcony
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  • Stayed: October 2013, travelled as a couple
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1  Thank mac187049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Palace, responded to this reviewResponded 5 February 2014

Dear mac187049,

Thank you for submitting this preview. Your comments are appreciated and by all means we will discuss the points you have made in our Department Meetings.

Allow me to add that the outdoor pool is too fresh for swimming during the winter months.
Having said that, the indoor pool / spa / sauna area wich houses all indoor facilities, including a fully equipped gym with showers / rest rooms etc has just undergone a full refurbishment and the feedback has been very positive so far. You might like to pay a visit should you visit again. i say this as we hope you give us another chance to show that we provide a service you will enjoy.

Sincerely,
Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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Reviewed 29 January 2014

We are just back from 4 days at The Palace Hotel in Sliema and have definitely fallen in love with Malta. The hotel was everything we wanted for a quick refresh break - it was in a great location, we had a fabulous room, there were friendly helpful staff and great in-house facilities. Even though we were there in January and (according to staff) it was unseasonably cold during our stay - for us it was still like a refreshing sunny break. We were in room 445 and the only downside was the church bells which seemed to ring every 15 minutes!! Will be back again before too long we hope!

Room Tip: I'm not 100% sure but I think I saw a notice that you can upgrade to a harbour view room on arri...
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  • Stayed: January 2014, travelled as a couple
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Thank sallym09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, General Manager at The Palace, responded to this reviewResponded 5 February 2014

Dear sallym09,

I will start by confirming that upgrading rooms is definitely an option we offer, (however it also depends on availability).
Please do not hesitate to enquire about this. Rest assured our staff will do their utmost to grant your wishes. Nothing is a problem no matter what you may request.

It is very motivational to read that you are yet another satisfied guest at The Palace. Whether you visit in winter or summer you are guaranteed a warm welcome and a pleasant stay.

Looking forward to seeing you again soon.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palace

Address: High Street, Sliema, Island of Malta SLM 1542, Malta
Phone Number:
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Sliema
#1 Luxury Hotel in Sliema
#1 Family Hotel in Sliema
Price Range: £82 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace 5*
Number of rooms: 149
Official Description (provided by the hotel):
The Palace is a distinctive, urban five star deluxe boutique hotel - Inspired by the pulse and passion of a city center hotel. The hotel is intimate and comfortable, yet luxurious and cosmopolitan, whilst offering a unique experience of genuine hospitality. The Palace is European elegance in the heart of urban Sliema. The Palace is supplemented by six unique individually designed and decorated suites. ... more   less 
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Also Known As:
The Palace Hotel Sliema
Palace Hotel Sliema
The Palace Malta/Sliema

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