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“Very nice hotel in Malta”
5 of 5 bubbles Review of The Palace

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The Palace
Ranked #1 of 29 Hotels in Sliema
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very nice hotel in Malta”
5 of 5 bubbles Reviewed 13 July 2014

We stayed at this hotel for 4 nights and what a lovely hotel it was to stay in. The room we got was really big and spacious , had a nice big balcony and over looked a lovely garden area. The room location was really quite , and it is quite insulated so not much noise got in anyways. The beds were so comfy and are equipped with huge big comfortable pillows to ensure a really nice stay. Breakfast was more than adequate, and they had a large range of things to suit all different appetites- also as a tea drinker, it was nice to have someone constantly re filling your cup! The staff at this hotel were amazing. In particular Thomas! They could not have done enough for us, always trying to help us out, book trips, taxis etc and really tried to help us get the best trip possible and see all the sights! I would certaintly reccommend this hotel and if I was to return to malta, I would stay here again!

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Lyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this review, 14 July 2014
Dear Lyn M,

Thomas, and the rest of his colleagues, management and staff here at The Palace would like to thank you for your complimentary review placed on Tripadvisor following your stay at The Palace.

Your words are very motivational and encourage us to move ahead and always aim high when providing a high standard of service to our esteemed clients

The Malta Tourism Authority has an launched a 'STAR Awards' scheme where guests can nominate any member of staff who has excelled in his or her level of service and hospitality. To nominate of particular member of staff kindly log in to star-awards.visitmalta.com. By submitting a nomination, you can also win a holiday for two, subject to terms and conditions.

We all look ahead to welcome you back at The Palace in the not too distant future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,286 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (968)
Date | Rating
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English first
Worcestershire, United Kingdom
Level Contributor
135 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 12 July 2014

Stayed here for business for 10 days, hotel is opposite a church and the bells ring every 15 minutes 24/7 so only suited to those who are heavy sleepers. Motion detectors in rooms kept me awake as they came on every time I moved in bed, totally wrong location for them.
Had pre requested a room away from the bells, my room was the closest to the church and above the outdoor hotel bar/cafe so no peace at all! Hotel seemed to just ignore my request and the hotel did not seem to be full so I am sure there were other rooms I could have had. They charged my credit card twice for my stay, yes twice and my company had already paid, when it was credited I incurred charges due to the currency fluctuation but staff were not interested in solving the problem.
Outdoor cafe tables were always dirty, even first thing at breakfast, waited up to 10 minutes before I could get my morning coffee, other people were not happy with this either.
There are no English speaking TV channels apart from the news, strange considering Malta is full of British tourists.
There are a few nice things about this hotel: The doorman, I think his name was Andrew is charming and very helpful, the staff in the Asian restaurant on the roof are also excellent and the view is fantastic. The bed was comfortable, the location is great.

This is certainly not a five star hotel, possibly a three or maybe four star tourist hotel. With some changes it could up the star rating for sure.

Room Tip: rooms away from the church bells
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  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank minxy110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andover, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 July 2014

We stayed at the Palace for a week from the 2nd to the 9th of July,this was truly a 5 Star experience,we have stayed in a lot of hotels with a 5 star tag but this one defiantly deserves it,the staff were excellent and the food (especially the breakfast,proper bacon) was varied and different from the normal buffet style.
We thought we had booked a room with a balcony through the travel agent, but only had a standard room and when we explained this to Justin at the front desk he got us upgraded to a room with a Balcony.
This Hotel is only a 5 minute walk from the harbour and the buses and the WiFi (which is free) was really fast.
Next time in Malta we won't go anywhere else,thanks for an enjoyable stay.

Room Tip: We had a room facing the sea it was quiet at night
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Dennis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this review, 14 July 2014
Dear Dennis F,

We are so delighted to read that your experience at The Palace has been such a positive and pleasant one.

Justin, and the rest of his colleagues, management and staff here at The Palace would like to thank you for your complimentary review placed on Tripadvisor following your stay at The Palace.

The Malta Tourism Authority has an launched a 'STAR Awards' scheme where guests can nominate any member of staff who has excelled in his or her level of service and hospitality. To nominate of particular member of staff kindly log in to star-awards.visitmalta.com. By submitting a nomination, you can also win a holiday for two, subject to terms and conditions.

We all look ahead to welcome you back at The Palace in the not too distant future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tas-Sliema, null, Malta
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 July 2014

Stayed in one of their newly launched designer suites (Fragrance Suite) for our anniversary and it was just an unforgettable experience. The room was amazing, with a nice tranquil sea view and a good view of the fireworks at night. We also tried their spa which had friendly knowledgeable masseurs. Food was great too. We simply couldn’t ask for more

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank CharlyBubbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this review, 10 July 2014
Dear CharlyBubbles,

I thank you for the lovely review you posted on TripAdvisor regarding your recent stay at The Palace.

We are so glad to know that your stay at our recently launched Fragrance Suite has lived up to your full expectations and has made your anniversary a memorable and pleasant experience.

Looking forward to having you back at The Palace again soon.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uppsala County, Sweden
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

The moment I stepped in the hotel, I fell in love
All the staff was very helpful especially reception, food servers and the kitchen staff.

The rooms where very clean and they gave us all we asked for.

We stayed there on half board.. the food was divine both for breakfast and dinner. we also tried the food from the pool area and the food from temptation restaurant, which was excellent as well, although a little costly.

We loved the infinity pool especially for the kids.

Overall I recommend this hotel. Had a great experience, looking forward to visit again.

Room Tip: Top floors are the best... heard the designer rooms are nice too
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  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kurt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this review, 9 July 2014
Dear Kurt M,

I thank you for the 5 star review you have submitted on TripAdvisor about your recent stay at The Palace.

We are so delighted to read that your experience at The Palace has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.


We all look ahead to welcome you back at The Palace in the not too distant future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 8 July 2014

Stayed at The Palace Hotel for 2 nights and I must say it was the best experience and a beautiful place to visit. The hotel had great facilities and had the best staff I have ever come across. They were all eager to help and provide the best service possible. Mario gave us a warm welcome and the best service possible. From the moment we landed into the hotel we are welcomed and given the best room for the best available price. The room was amazing and had an exquisite view from the balcony. In overall this was our first trip to Malta and The Palace thanks for everything and we will be coming very soon.

Room Tip: Superior Room with the highest floor
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank faheemaraja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this review, 9 July 2014
Dear faheemaraja,

It is most gratifying to know that your stay at The Palace lived up to your expectations, so much so that you plan to come back for more pleasant stays.

Mario, and the rest of their colleagues, management and staff here at The Palace would like to thank you for your complimentary review placed on Tripadvisor following your stay at The Palace.

The Malta Tourism Authority has an launched a 'STAR Awards' scheme where guests can nominate any member of staff who has excelled in his or her level of service and hospitality. To nominate of particular member of staff kindly log in to star-awards.visitmalta.com. By submitting a nomination, you can also win a holiday for two, subject to terms and conditions.

We all look ahead to welcome you back at The Palace in the not too distant future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
US
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Our stay at The Palace hotel was a treat in every respect. The facilities were beautiful and the impeccable service really gave it that top quality rating. From the moment you step into the hotel you feel genuinely welcomed. Andrew greets you right away. He is always smiling and happy to help. He is an absolute gem! The manager Mario is excellent! He is knowledgable, professional, caring and personable. He was so helpful in finding the perfect restaurants for us. The manager of the hotel greeted us and inquired about our stay, using the opportunity to let us know how important our feedback is as they strive to be as perfect as possible. He certainly knows how to pick and train his staff. It seemed like everyone at the hotel enjoys their job. Outings and transportation in and around Valletta were beautifully organized for us and at the end of a full day we looked forward to being back at this amazing hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bigworld13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this review, 8 July 2014
Dear bigworld13,

When you stay at The Palace, your every wish is our command and nothing is too much trouble for us.

Mario,Andrew and management and staff here at The Palace would like to thank you for your complimentary review placed on Tripadvisor following your stay at The Palace.

We are so delighted to read that your experience at The Palace has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

We do hope to see you back at The Palace again soon.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palace

Property: The Palace
Address: High Street, Sliema, Island of Malta SLM 1542, Malta
Phone Number:
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sliema
#1 Romantic Hotel in Sliema
#1 Luxury Hotel in Sliema
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Palace 5*
Number of rooms: 149
Official Description (provided by the hotel):
The Palace is a distinctive, urban five star deluxe boutique hotel - Inspired by the pulse and passion of a city center hotel. The inside decor is smartened by the contemporary art & sculpture collections. The hotel is intimate and comfortable, yet luxurious and cosmopolitan, whilst offering a unique experience of genuine hospitality. The Palace is European elegance in the heart of urban Sliema. The Palace and Palazzo Capua, with 149 rooms, are both supplemented by eight unique individually designed and decorated suites. ... more   less 
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Also Known As:
The Palace Hotel Sliema
Palace Hotel Sliema
The Palace Malta/Sliema

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