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“Truly like a palace”
Review of The Palace

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The Palace
Ranked #1 of 28 Hotels in Sliema
Certificate of Excellence
Reviewed 29 July 2014

I had a very short yet amazing stay at The Palace. The rooms were clean and modern. The staff were very friendly and helpful. The bar made the best cocktails. The spa offered amazing treatments and reasonably priced. Overall, it was an amazing stay!

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank Elisabeth1410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this reviewResponded 30 July 2014

Dear Elisabeth1410,

Thank you for placing your positive comments about your stay at The Palace on Tripadvisor. We love to hear what our guests have to say about their experiences at The Palace.

We do hope to see you back at The Palace again soon.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,449 - 1,455 of 3,511 reviews

Reviewed 29 July 2014 via mobile

I stayed here with my brother for 8 days. We both just needed to relax and I needed to rest my recently broken foot!! All the staff were amazing. The first room we were put in didn't have a balcony, we mentioned we would like to move to a room with one and with no fuss or hassle we were moved! The people on reception were friendly, professional and extremely helpful, as we're the pool staff and bar staff. The location is great with buses to St Julian's and Valetta. It's a short walk to the end if the road to the sea. Thoroughly enjoyed my stay and would stay again when I next visit Malta!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Swanjet5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this reviewResponded 30 July 2014

Dear Swanjet5,

We are so delighted to read that your experience at The Palace has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

We look ahead to hosting further relaxing stays at The Palace in the near future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Couldn't ask for a better hotel to spend our weekend break.
Excellent service, rooms and food. Indoor and outdoor pools are also great.
Will surely choose it again.
TemptAsian is to die for .. the food is excellent.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank velld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this reviewResponded 29 July 2014

Dear velld,

When you stay at The Palace, your every wish is our command and nothing is too much for us. all you have to do is ask.

We are truly honoured to read your comments and we look forward to welcoming you back for further breaks at The Palace, be they long or short.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

Excellent service provided by Sabar and Tames and Norah. Great food and a great view. Excellent service provided by Yulia and Simelia in the Lounge 360. Thanks for looking after us. The hotel was after a really high standard. The staff very atentative. Food excellent great choice for breakfast. Would highly recommend.

Stayed: July 2014, travelled with friends
Thank Paula W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this reviewResponded 29 July 2014

Dear Paula W,

We are so glad to know that your stay has lived up to your full expectations .

Sabar,Tames,Norah, Yulia and Simelia and the rest of their colleagues, management and staff here at The Palace would like to thank you for your complimentary review placed on Tripadvisor following your stay at The Palace.


The Malta Tourism Authority has an launched a 'STAR Awards' scheme where guests can nominate any member of staff who has excelled in his or her level of service and hospitality. To nominate a particular member of staff kindly log in to star-awards.visitmalta.com. By submitting a nomination, you can also win a holiday for two, subject to terms and conditions.

We all look ahead to welcome you back at The Palace in the not too distant future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Stayed here for a week and upgraded to a suite - Texture suite. It was huge but not sure it was worth the extra £100 per day given that some of the reviews say the rooms are big anyway. We had a lovely view overlooking Valetta and a big balcony which we used a lot to sunbathe, watch the sun go down and see fireworks all over the island. The pool area is very nice but very crowded and it was clear many of those there were not guests of the hotel. The little pool by the side was good find, especially later on in the afternoon when the sun was setting. Breakfast was plentiful as was our evening meal (we had a half board deal). The evening meal ran with a theme each night, e.g. seafood, Spanish etc so no repetition which was good. The service was exceptional - each and ever one of the staff could not do enough for us and were so friendly. We lost our Nexus tablet one day and the staff were very helpful in finding it for us. Rooms were cleaned well and we had a turn down service however they arrived very early, e.g. 6pm each night so we sometimes declined this service due to still being in the room. The toiletries are of poor quality - I'd recommend you take our own. Also you had to pay for water, even though you are advised not to drink the tap water. And there was no price for the minibar but we did get charged for using it. These little niggles made it feel more like 4 star than 5 star. However nice, quiet location away from the hustle and bustle of the beachfront. The church bells did not disturb us once. The hotel is on a steep hill so be prepared for a short but intense walk. Would definitely recommend staying here.

Room Tip: Ask for a view of Valetta
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank massie_le
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this reviewResponded 20 August 2014

Dear massie_le,

Thank you for submitting your review about your stay at The Palace on TripAdvisor.

Your feedback is most welcome and the Management/Operations Team always discuss all comments and suggestions made by clients.

We are delighted to hear that you loved the Textile suite and the exceptional view overlooking Valletta.

We trust you will be back for more pleasant stays at The Palace.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

I lost my wife two months ago and I needed away for few days. From the emails to the Prestige taxi from and back to the airport, to the hotel and their staff I could not find any fault. My room was quite large (twin) with a good bathroom. As I had early start for my flight is was useful to have coffee/tea facility. The public rooms and restaurants are well looked after and the staff very pleasant and friendly. The swimming pools are good and clean especially the terrace and view is super. The spa is good, efficient and I had a ayurvedic massage very relaxing. TemptAsian restaurant had a evening called Alsace to Asian with Hugels and Fils and I booked that with little trepidation as now I am alone now, I should not have been because I was made very welcome by staff and guests. I most delightful evening. Thanks to David Ling (Hugel) and the Beverage Manager and the staff restaurant and Lounge 360 Simonella, Niamh and Julia. The concierge Andrew was very helpful and efficient when I need it. I would recommend the Hotel and I hope to stay there again

  • Stayed: July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Clive H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this reviewResponded 5 August 2014

Dear Clive H,

It is most gratifying to know that your stay at The Palace lived up to your expectations.

Simonella,Niam, Julia & Andrew and the rest of their colleagues, management and staff here at The Palace would like to thank you for your complimentary review placed on Tripadvisor following your stay at The Palace.

The Malta Tourism Authority has an launched a 'STAR Awards' scheme where guests can nominate any member of staff who has excelled in his or her level of service and hospitality. To nominate a particular member of staff kindly log in to star-awards.visitmalta.com. By submitting a nomination, you can also win a holiday for two, subject to terms and conditions.

We all look ahead to welcome you back at The Palace in the not too distant future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

Really glad I took the time to research on TripAdvisor as this hotel did not disappoint. We stayed here for the first 4 nights of our trip to Malta recently. The hotel is spotless and very nicely furnished. The staff provide very good service - Andrew was great! Our huge, stylish bedroom had only an internal view but it did not matter at all - the rooftop pool was wonderful. Apart from breakfast, we ate in the bar, in their Italian restaurant and in the rooftop Asian restaurant. The food was very good quality and the views from the rooftop restaurant were stunning. We did a lot of sightseeing and Sliema was an excellent location for the quick ferry over to beautiful Valletta and for the tour buses. Malta was a pleasant surprise - lots of interesting things to see. Would love to return and to stay in The Palace again.

Room Tip: Don't worry about a view - you can enjoy the beautiful views from the rooftop pool and restauran...
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ClaireC11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rev_Manager, Manager at The Palace, responded to this reviewResponded 29 July 2014

Dear ClaireC11,

Andrew and the rest of his colleagues,management and staff here at The Palace would like to thank you for your complimentary review placed on Tripadvisor following your stay at The Palace.

We are so delighted to read that your experience at The Palace has been such a positive and pleasant one. Such comments surely entice our motivation to persevere in our quest in achieving the guest full satisfaction.

The Malta Tourism Authority has an launched a 'STAR Awards' scheme where guests can nominate any member of staff who has excelled in his or her level of service and hospitality. To nominate a particular member of staff kindly log in to star-awards.visitmalta.com. By submitting a nomination, you can also win a holiday for two, subject to terms and conditions.

We all look ahead to welcome you back at The Palace in the not too distant future.

Sincerely,

Kevin Callus
Hotel Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palace

Address: High Street, Sliema, Island of Malta SLM 1542, Malta
Phone Number:
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Sliema
#1 Romantic Hotel in Sliema
#1 Family Hotel in Sliema
Price Range: £81 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace 5*
Number of rooms: 149
Official Description (provided by the hotel):
The Palace is a distinctive, urban five star deluxe boutique hotel - Inspired by the pulse and passion of a city center hotel. The hotel is intimate and comfortable, yet luxurious and cosmopolitan, whilst offering a unique experience of genuine hospitality. The Palace is European elegance in the heart of urban Sliema. The Palace is supplemented by six unique individually designed and decorated suites. ... more   less 
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Also Known As:
The Palace Hotel Sliema
Palace Hotel Sliema
The Palace Malta/Sliema

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