after booking on line.....i phoned the hotel to check swimming pool was open (indoors)..was assured it was...(have had similar trouble elsewhere)......it was shut when we arrived, much disapointment for my 4 year old daughter....breakfast was great....our room was not cleaned during our 5 day stay...nor linen changed...ok a new toilet roll appeared when necessary...light fitting fell out of ceiling in the bathroom..if anyone in the room above is wearing high heels you can tell exactly where they are....the roof top swimming pool was too cold to swim in...was awoken late one night by fire alarm, we were on the fifth floor...alarm stayed on so went to reception because no-one was answering the phone...down the stairs..lifts not working(i can understand this if there is a fire) at reception im told its a false alarm and they apoligised..fire alarm ceased...walked back to my room up the stairs(lifts still not working)..just got back in to bed....fire alarms went off again...tried the phone..nothing....back to reception...down the stairs(no lifts,,i can understand this) i enquired is there a fire or not? to my suprise they said yes!!! but its under controll i said do i need to evaquate my family? they said no everything is under control.....i replied that i was not convinced ....where is the fire? .....no one would tell me so i told them to find me a new hotel because we were checking out.... and went back to start the ascent to the fifth floor when a porter said to me on the qt...the fire is in the asian restaurant on the 9th floor....so i went to the 9th floor,,,it was clouded with smoke....the man with the radio pushed me back in the stairwell and told me to leave...i needed no further encouregement....not very happy really its the sort of place that if you have a genuine issue..they dont like you and it shows....i have travelled the world and did not like being disliked in this hotel just for being concerned for my familys welfare....i only hope it improves and good luck to them... but come on if there is a fire get us out of there!!!!
- Official Description (provided by the hotel):
- The Palace is a distinctive, urban five star deluxe boutique hotel - Inspired by the pulse and passion of a city center hotel. The inside decor is smartened by the contemporary art & sculpture collections. The hotel is intimate and comfortable, yet luxurious and cosmopolitan, whilst offering a unique experience of genuine hospitality. The Palace is European elegance in the heart of urban Sliema. The Palace and Palazzo Capua, with 149 rooms, are both supplemented by eight unique individually designed and decorated suites. ... more less
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- Also Known As:
- The Palace Hotel Sliema
- Palace Hotel Sliema
- The Palace Malta/Sliema