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Reviewed 30 September 2019

The hotel was pretty good. Staff were excellent, especially Joseph on reception, the only bit of a let down were staff in the ground floor Talk of the Town café, a smile and please and thank you would not go amiss. Temptasian was first class, as was breakfast. The roof top pool was great, although a little small when busy. The walk up from the town can be a bit of a slog when hot. Room was fine, very clean and everything worked well, be sure to book a balcony room, it is worth it.

Date of stay: September 2019
Thank Swerve_13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded 30 September 2019

Dear Swerve_13,


Your feedback on Tripadvisor regarding your recent stay at The Palace is most appreciated and acknowledged.

All comments and suggestions made by our guests are discussed at Management level as this reflects what our guests enjoy and expect from us here at The Palace.

We do hope to see you again in the not too distant future.

Sincerely,

Kevin Callus
General Manager
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2019

A lovely Hotel, the location is perfect for all amenities in Sliema,and for ferry to Valletta.The rooms are very well equipped with great shower and beds are very comfortable.There is a fridge in room and large tv,and there is free air con and a safe provided.The breakfasts are excellent with everything you could want and you can dine inside or outside.The rooftop pool is brilliant with enough sun loungers for everyone.What ever you need the staff are always on hand and are very friendly and polite.We ate one evening in the Asian Fusion restaurant and it was superb.All in all a great hotel which I would definately return to and would highly recommend.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank mike m
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded 30 September 2019

Dear mike m,

On behalf of the entire team at the The Palace, I would like to thank you for taking the time to share your wonderful feedback regarding your most recent experience with us.

I am particularly thrilled to read the excellent feedback, rest assured I will pass your amazing feedback to each and every department. It is a great motivation for the entire team to receive this positive review.

We hope to get the opportunity to welcome you back and host you again and provide you with the most enjoyable experience.

Sincerely,

Kevin Callus,
General Manager,
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2019

The first thing that hits you when you enter the Palace Hotel is the warm reception you receive from the front desk.

I have rated this hotel 5* for several reasons, the first I the well maintained areas that mater. Our room was clean with nothing out of place on our arrival.

We went bed and breakfast and the breakfast we had was first class. You could have what ever you wanted from a simple yogurt to a full English breakfast and have as much as you liked.

For your evening meal there was a restaurant theme night every evening of the week. And the level of cooking was first class. The restaurant was situated on the top floor with views overlooking Malta.

The rooftop swimming pool was always well used were drinks and snacks could be ordered.

On the whole, this hotel ticked all the boxes for us and we would return again no problem at all.

Room tip: Our room was situated on the 3rd floor wereThe noise level from outside was very low. The room A/C was also quite.
Date of stay: September 2019
    • Value
    • Location
    • Service
Thank Newcastle70
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded 27 September 2019

Dear Newcastle70,

On behalf of the entire team at the The Palace, I would like to thank you for taking the time to share your wonderful feedback regarding your most recent experience with us.

I am particularly thrilled to read the excellent feedback, rest assured I will pass your amazing feedback to each and every department. It is a great motivation for the entire team to receive this positive review.

We hope to get the opportunity to welcome you back and host you again and provide you with the most enjoyable experience.

Sincerely,

Kevin Callus,
General Manager,
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019 via mobile

Loved this hotel, it was in a great location. The food was one of the best in the area and service excellent.
There was a really friendly guy that checked me in, and even though it was about 1am, he was informative and kept it at a good pace.
Great for families and couples as there are various food outlet to choose from.
The pool, spa, steam room and sauna are all perfect additions.

Date of stay: July 2019
Trip type: Travelled with family
1  Thank Attagirl_travel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded 24 September 2019

Dear Umma3,

On behalf of the entire team at the The Palace, I would like to thank you for taking the time to share your wonderful feedback regarding your most recent experience with us.

I am particularly thrilled to read the excellent feedback, rest assured I will pass your amazing feedback to each and every department. It is a great motivation for the entire team to receive this positive review.

We hope to get the opportunity to welcome you back and host you again and provide you with the most enjoyable experience.

Sincerely,

Kevin Callus,
General Manager,
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2019

This hotel has the facilities of a 5* but unfortunately does not match in terms of quality.

We checked in and chose the best room on hotels.com which was an Executive Room. The room itself had a balcony door which was almost impossible to open or close, the fridge didn't cool down the minibar drinks to a cool temperature, the shower and sink both didn't drain properly meaning you were stood in a pool of water.

We complained numerous times and eventually after being able to smell cigarette smoke in our room on the second night got moved to another room they had available. This didn't have a walk in shower only a shower attached to the bath. The power on this was feeble on the plus side it did drain properly and the balcony door actually opened and closed properly. As my wife was pregnant it would have been nice to have a walk in shower. The minibar fridge was equally as rubbish as previous one. Some sort of setting they put it on.

One positive was the rooftop pool which is an instagram worth shot. However, being limited to one towel per hotel guest is a little cheap for a 5* hotel given you need to cover the recliner and dry yourself if you go in the pool. We got massages which were average from the spa. I'd recommend trying the massage place on the ground floor which is considerably cheaper.

Food in the hotel is average. Room service we ordered one night and the crisps with a cheese and tomato toastie were stale (really in a 5*?). Breakfast was fine but they really need to train their egg guy properly. I saw one guy give the wrong omelettes out giving ham to somebody who clearly hadn't asked for it. We tried to book TemptAsian on the final night but reception at the hotel (woman with frizzy hair) didn't have the list and couldn't get through so told us to come back later. We decided to go somewhere else and give them our money instead if she wasn't willing to sort out the booking given we were hotel guests.

The location of the hotel is ok. You are 5 minutes walk from restaurants and shops in Sliema which is quite handy. However, this was our first time in St. Julian's and I think i'd probably return to and stay in St. Julien's next time and try that area as although not far seemed to be a bit nicer.

All in all a disappointing stay and I wouldn't stay again.

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank Thebobd0g
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kevin_Callus, General Manager at AX The Palace, responded to this reviewResponded 23 September 2019

Dear Thebobd0g,

Thank you for sharing your feedback following your recent stay with us. We regret to hear of your disappointment concerning issues that you have mentioned. Nevertheless, we apologize to have fallen short of your expectations and for the inconvenience it has caused you.

We appreciate your feedback which will give us the opportunity to review our services and procedures in order to improve guest satisfaction and prevent similar incidents.

We hope to have another chance to welcome you again in the future to restore your trust and be able to serve you better.

Sincerely,

Kevin Callus,
General Manager,
info@axhotelsmalta.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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