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“Oversold” 2 of 5 bubbles
Review of Valletta Suites

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Valletta Suites
Ranked #11 of 16 Valletta B&B and Inns
London, United Kingdom
Level Contributor
51 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Oversold”
2 of 5 bubbles Reviewed 28 April 2014

We stayed for 4 nights in the Lucia Nova suite. It looks great on the internet but the difference with reality was stark. The minute you enter you're off to an unpromising start: a plastic sheet, held up by duct tape, holds back open hanging wires on the wall to your left. The first floor which looks great on the web isn't really fit for purpose. The sofa / "easy" chair are both uncomfortable (unless you like sitting side by side and upright), the kitchenette area is poorly lit and unprepossessing, the entire feel is sterile and unwelcoming. The bed in the first floor bedroom is comfortable but that's all the room has going for it. It's poorly lit, and there's nowhere to hang clothes. There's a small rack on the Maltese balcony off to one side but it means you're leaving your clothes in bright sunlight, and also if you're planning on staying for more than a couple of days, it's wholly inadequate anyway. The balcony was also very dusty which wasn't very inviting to leave clean clothes in. The bathroom was a real problem. Designed as wet-room, the entire room gets sopping wet when you shower: the toilet seat, the sink, the floor, everything. The extractor fan is wholly inadequate so the bathroom stays wet and musty for hours. More uncomfortably still, the hot water tank holds only enough water for a max 5 - 7 minute hot shower, which is ungenerous in the extreme. How are two people supposed to shower comfortably? We did not get to see the room on the next floor: even though we had paid for the whole house (which we assumed was the only way to rent it in any event), the room was locked. When we asked why, we were told "it was not in use". No explanation offered other than "we sometimes rent out both rooms". However there is no different tariff on the website for renting the house with one room or with two, so this explanation seemed bizarre. We were also told when we arrived "oh you're the only ones here" which seemed even more bizarre. It's one house, rented as such. Should we have been grateful that no strangers had been foisted on us (and us on them) when each would have paid the full tariff? The much vaunted roof terrace, which we were really looking forward to, was frankly disgraceful. A couple of cheap upright plastic chairs and a cheap plastic table, neither of which had been dusted down or washed stood in the corner. That was the sum total of the roof terrace. No plants, no shade, no effort to make it inviting. It was nothing more than a flat space at the top of a house, and it looked like it hadn't been washed down in ages. In fact, the entire house needed a good clean. The windows were streaked with grime, the white curtains on the balcony were grey, two windows didn't open, the kitchen countertop was sticky and, when something rolled under the chest of drawers in the bedroom and I bent down to retrieve it, it was clear it hadn't been hoovered or mopped for ages. The owners also have a bizarre policy of demanding a hefty cash deposit when you arrive. Why? They have your credit card details, you've paid upfront, there's frankly nothing to steal or damage, and yet. So you're left with unspent cash enroute to the airport at the end of your holiday because of this silly policy. Lucia Nova isn't cheap by Maltese standards and when we booked it we thought we were going to get a charming boutique-y experience. In fact the entire stay was uncomfortable. We did our best to spend as little time as possible in the building which surely defeats the purpose of not staying in a conventional hotel. We really liked Malta but the Lucia Nova experience wasn't very pleasant at all.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
7 Thank HotelEnthusiast09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian G, Manager at Valletta Suites, responded to this review, 29 April 2014
Thanks for find the time to write such a biased review. We value customer feedback and whilst we understand that different people have their own suggestions/visions, yours seems to be very extreme. Apart from that, should you have had any issues, these should have been brought to our attention right away during your stay. When you requested additional hangers, these were supplied immediately.

As a start, I feel that your idea of luxury and boutique are different from ours.
Valletta Suites offers the luxury of living in authentic spaces that have been restored with modern comforts, yet keeping as much as possible of the original (including the chipped Maltese floor tiles and original cracked doors that you might have missed to mention). Part of the luxury is our personal assistance on arrival, including recommendations and requests.

Luxury in this case is not about the 1980s bling bling, that might have been more suitable for you in a standard hotel, where you can get a nice blank gypsum box with a standard bathroom and kettle in your room. Boutique by our standards implies the authentic buildings themselves with private entrances, interiors that include antique furniture, real books, bespoke items and our personalised service that most of our guests value. We offer a different experience for those who love history, architecture and are looking for something genuine and special in the heart of Valletta.

The sofa/easy chair:
One is an authentic french antique guilder sofa with a reupholstered cushion and the other is a bespoke armchair with a soft cushion. Plenty of other cushions are also available. In the room there is also a dining table with 2 additional chairs as well as a small kitchen. Unless you plan to have tea for twenty, this has been more than adequate for our guests.

Lights:
The house is lit up enough to create an adequate atmosphere, there are designer ceiling lights and bed side tables in the bedroom.

Hangers:
Unless you carry your house with you, for a few days, there are sufficient hangers in the wooden balcony, and when requested (like you have done yourself), more are supplied right away. There is also a cabinet with a few drawers in the room.

Cleaning:
The local limestone is a very soft dusty stone, therefore dust comes part and parcel with 300+ year old houses, especially if you leave the windows open on a windy day. However I can guarantee that the house had been thoroughly cleaned before your arrival. I check that everything is in order personally, right before guests arrive. As soon as it rains, it is likely that windows and roofs get soiled, due to the nature of the wind and dust. Unfortunately we do not have control over this (yet).

Bathroom:
The water boiler is more than enough for 2-4 consecutive showers (unless you plan to boil yourself for more than 20 minutes at a time).

The Third Floor:
As explained on your arrival, the third floor is an additional bedroom that is booked at an extra charge. To clarify any misconceptions, Lucia Nova is currently bookable online as a one bedroom (for 2 persons) with ensuite shower, including private entrance at street level, living room with kitchenette and roof terrace. There is no mention that access to another bedroom is granted. (Do you get free rooms in a hotel, when you book one room? Or expect that a room that can be connected to another adjacent room is accessible to you, just because there is a door?)
This second room is not booked separately, meaning that there is never anyone else in the house unless these are part of a family or group. Discreet service is one of our priorities. Should you have wished to have access to this room, this would have been possible as an extra - however this was never requested at any time.

The Roof Terrace:
Going back to our philosophy, we leave the mega-bling out, however throughout the house, there are discrete designer pieces of furniture including a Flos silk pendant, Artemide Tolomeo lamp, Kartell chairs and of course the two plastic chairs on the roof are designed by Philippe Starck for Driade. I am disappointed that being a “Hotel Enthusiast” like yourself you miss such attention to details.

Cash on arrival:
The security deposit of Eur250 is collected in cash, in Euro or other currency. We also accept a card guarantee for this. If this was an issue, you could have easily paid in British Pounds or have a card as a security. None of our guests have been robbed by us in the process (In case of any doubt, we do return the deposit at the end of the stay and we do not have any hidden charges. Bed linen, towels, cleaning and electricity and costs, as well as any applicable taxes are all included in our rates). Most quality suites in Valletta, collect a similar security deposit on arrival (some return the amount after you leave) and some charge for use of electricity and water.

I feel sorry that Valletta Suites wasn’t the right choice for you, however once again I cannot understand how someone like yourself, who is a “Hotel Enthusiast”, fails to enjoy the experience of an authentic boutique accommodation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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75 reviews from our community

Traveller rating
    48
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    4
    2
    0
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4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Garmisch-Partenkirchen, Germany
Level Contributor
107 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 15 January 2014

We stayed here for 4 nights in January. The location was excellent, we really felt like we within the atmosphere and rythym of the city. Very convenient, 5-10 minute walk to all the sights and restaurants of Valetta. Brian was extremely helpful and provided a lot of good information and insights that helped us enjoy our stay. Kitchenette was adequate for our limited needs. Furniture and design features created a nice ambiance. Wifi worked quite well. Rain shower did get the entire bathroom wet, but drainage worked well. Could have used a way to dry towels, maybe not a problem in the heat of the summer, but an issue in January. Plenty of street noise, usually not a factor, but be advised there is a church with a bell tower across the street for those who like to sleep late on sundays !

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 17 October 2013

We stayed in Maison La Valette when we first arrived in Malta for 3 nights and it was a very special start to our trip. Maison la Valette is like a heaven of peace in the busy Valetta. It is very tastefully decorated and is ideal for a romantic getaway. Brian met us when we arrived and took time to show us around, gave us good tips on things to see and do in Valetta despite his very busy schedule (he is the top photographer in Malta). The flat is very centrally located, 10 minutes’ walk form Saint John’s cathedral and the busy Merchant street with all the restaurants and shops ideal for romantic night outs. 5 minutes down the hill you’ll find the ferry to buzzing Sliema offering lots of shops, restaurant bars and Club and a rocky Beach (Tigne Point with a stunning view on Valetta across the water. By the Ferry jetty, try the excellent Octopus Spaghetti at Cockney’s!

The bed in the flat is very comfortable with a memory foam mattress (we are fussy about beds!) and the bathroom has a nice bath and a fantastic colourful chandelier!!

Book this place and you won’t regret it. It is also very reasonably priced! We will definitely stay there next time we get to Malta!

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Sebastian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York, Usa
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 15 September 2013

My husband and I spent the first few days of our honeymoon in Malta at the Lucia Nova in Valletta. It is a beautiful space and very comfortable. Brian met us at the apartment to give us keys, a map of Valletta, and restaurant recommendations. He was also available by phone or email to answer any of our questions. Of the four places we stayed in Malta, this was by far our favorite!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Jodie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 September 2013

Very nice guesthouse well located in Valetta, we were not far from Sliema Ferry and from the bus station which was quite useful. Nice restaurants around the place and we enjoyed having the public swimming pool on the sea just near the flat. Brian, the owner warmly welcomed us and gave us some tips for visits and restaurants. Nice atmosphere and modern baroque decoration, we enjoyed not being in a conventional hotel.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jade L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
223 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
3 of 5 bubbles Reviewed 21 August 2013

There is no question that all 3 townhouses are well located in beautiful Valletta
Lucia Nova at face value appears to offer it all but there are some practicalities to consider
The stairs have been mentioned and yes even if you are young fit and happy and can be a challenge lugging up suitcases and just the fact that they are so narrow- you need to watch exactly where you are going – but yes they are charming!
The rooftop terrace is terrific great views and place to watch the street life and water view however it is dirty and a missed opportunity- a far greater effort could be made to make it more comfortable to use and appreciate – decorate boys decorate
Plants, colour, comfortable seating????
Local phone calls should be free – the phone situation is un necessarily complex
The bathroom looks great, mod etc however again practicalities, no soap dish, no shelving, the toilet does not always flush, you will only have less than 10 minutes of hot water so if there is more than one of you or if you are a lady with long hair and you want to wash it you are doing it with cold water – not happy- being on holidays means you can have a hot shower and wash your hair – not up to standard

Everything in the bathroom will get drenched when you shower- that sounds like fun making a bit of a mess but that also means all of your towels,mats, and your feet etc will be soaking until it all dries hours later
You may need to wear thongs, there is no privacy when using the toilet this does not all people
There are no decent toiletries and there should be, no spare towels- why should you have to call the owners for a towel,
The kitchen was not properly stocked- it was dirty and you will find the place looks tidy but is not strictly speaking clean – sticky surfaces, no sugar, cheap coffee seriously why bother, no tissues no clock
The other issue is the noise from the vanguard club- yes its charming to have the old fellas across the road but the reality is you are on holiday and you are probably its fair to say going to want to sleep at some point- they are there all day from early morning to late night or all night- its funny at first and then becomes less so the longer you stay –choice is yours
We stayed also at the Valletta nobile and I have a review on for that one also as a comparison
The amount of cash taken when you arrive is a strange arrangement- the owner already has your credit card and knows where you live etc but still feels necessary to take a huge chunk of cash from you until your last day – hospitality means you have to put some trust in people guys
We enjoyed our stay overall because we loved being in Malta but all of the above meant we were constantly frustrated at the lack of attention to detail- for the price and the perception and promise of luxury and comfort they are only half way there

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
18 Thank boski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 July 2013

Nothing is cuter or more picturesque than the streets of Valletta during festival time... except for Lucia Nova, part of Valletta Suites. The suite exceeded our expectations and what the website depicted. Tastefully decorated and spacious, the suite clearly reflected Maltese flair. Brian met us when we arrived, offering suggestions and cheerfully taking his time to explain aspects of the culture. Highly recommended!

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Katie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Valletta Suites

Property: Valletta Suites
Address: St Lucia Street, Valletta, Island of Malta, Malta
Region: Malta > Island of Malta > Valletta
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites Airport Transportation
Hotel Style:
Ranked #11 of 16 B&Bs / Inns in Valletta
Price Range (Based on Average Rates): ££
Number of rooms: 3
Official Description (provided by the hotel):
The philosophy behind Valletta Suites is to bring together small unique living spaces within the walled city of Valletta. Valletta Suites is the first 'diffused hotel' concept in Valletta since 2006. Beautiful suites that will make your stay in Valletta memorable. ... more   less 
Also Known As:
Valletta Suites Malta

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